Health care patient status event processing and reporting
First Claim
1. A method for responding to a communication regarding the status of a health care patient, comprising the steps of:
- receiving a first communication that includes information regarding the status of an associated health care patient;
determining an identity of the patient and whether an event of sufficient priority has occurred in association with said patient based upon one or more characteristics of said first communication;
determining an identity of each member of a set of one or more first level respondents, said first level respondents having an association with said first communication;
determining whether at least one of said first level respondents is available to receive a second communication including information regarding said first communication, and if no first level respondents are available to receive said second communication, performing a set of escalation actions, or elsetransmitting said second communication to a respondent device associated with said at least one of said first level respondents that are available to receive said second communication; and
determining if at least a first one of said first level respondents transmits a first response communication that includes an indication of an acceptance of responsibility to respond to said first communication within a pre-determined period of time, and if not true, performing said set of escalation actions, and else if true, performing a step of assignment of said respondent to said first communication.
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Accused Products
Abstract
The invention provides a method and system for communicating, processing and responding to information reporting the status of health care patients. In one aspect, the invention provides a procedure for allocating the attention of health care personnel to issues and events that are reported in association with health care patients located within a health care facility. In some embodiments, assignment of health care personnel to health care patients can be configured according to a set of directives. The directives can direct assignment of personnel based upon many criteria including, but not limited to, the identity and/or location of a health care patient, an issue or event associated with the status of the health care patient, the relative availability of other health care personnel to respond to the issue or event, or a combination thereof.
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Citations
28 Claims
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1. A method for responding to a communication regarding the status of a health care patient, comprising the steps of:
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receiving a first communication that includes information regarding the status of an associated health care patient; determining an identity of the patient and whether an event of sufficient priority has occurred in association with said patient based upon one or more characteristics of said first communication; determining an identity of each member of a set of one or more first level respondents, said first level respondents having an association with said first communication; determining whether at least one of said first level respondents is available to receive a second communication including information regarding said first communication, and if no first level respondents are available to receive said second communication, performing a set of escalation actions, or else transmitting said second communication to a respondent device associated with said at least one of said first level respondents that are available to receive said second communication; and determining if at least a first one of said first level respondents transmits a first response communication that includes an indication of an acceptance of responsibility to respond to said first communication within a pre-determined period of time, and if not true, performing said set of escalation actions, and else if true, performing a step of assignment of said respondent to said first communication. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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28. A system for responding to a communication regarding the status of a health care patient, comprising:
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at least one reporting device that is configured for transmitting a first communication of status information associated with a health care patient; at least one respondent device that is configured for receiving a second communication that is transmitted in response to said first communication; at least one server that is configured to; receive said first communication; determine an identity of said patient associated with said first communication; determine an identity of each member of a set of one or more first level respondents, said first level respondents having a predetermined association with said first communication; determine whether at least one of said first level respondents is available to receive a second communication; transmit said second communication to said at least one of said respondent device that is associated with at least one of said first level respondents that is available to receive said second communication; and determine if at least a first one of said first level respondents transmits a first response communication to said server that includes an indication of an acceptance of responsibility to respond to said first communication within a pre-determined period of time, and if not true, performing said set of escalation actions, and else if true, performing a step of assignment of said respondent to said first communication.
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Specification