System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with system and method that enable on-the-fly content and speech generation
First Claim
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1. A method for generating an interactive voice broadcast, comprising:
- providing at least one voice service, to which a plurality of users may subscribe, that can output personalized content during an interactive voice broadcast;
generating content for the at least one voice service when the at least one voice service is executed;
generating a unique active voice page for each subscriber of the at least one voice service, wherein a unique active voice page comprises personalized content created by applying subscriber-specific personalization information for a subscriber to the generated content, and further comprises one or more input elements embedded in the unique active voice page used to request input from the subscriber;
initiating an outbound communication to a subscriber to establish an interactive voice broadcast with the subscriber; and
dynamically interacting with the subscriber in real-time during the subscriber'"'"'s interactive voice broadcast by presenting the personalized content to the subscriber from the subscriber'"'"'s unique active voice page, and by enabling the subscriber to respond to the personalized content via the one or more input elements embedded in the subscriber'"'"'s unique active voice page.
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Abstract
A system and method for creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems is disclosed. The system and method include a call server and a method for initiating telephone calls using on the fly content and speech generation.
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Citations
18 Claims
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1. A method for generating an interactive voice broadcast, comprising:
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providing at least one voice service, to which a plurality of users may subscribe, that can output personalized content during an interactive voice broadcast; generating content for the at least one voice service when the at least one voice service is executed; generating a unique active voice page for each subscriber of the at least one voice service, wherein a unique active voice page comprises personalized content created by applying subscriber-specific personalization information for a subscriber to the generated content, and further comprises one or more input elements embedded in the unique active voice page used to request input from the subscriber; initiating an outbound communication to a subscriber to establish an interactive voice broadcast with the subscriber; and dynamically interacting with the subscriber in real-time during the subscriber'"'"'s interactive voice broadcast by presenting the personalized content to the subscriber from the subscriber'"'"'s unique active voice page, and by enabling the subscriber to respond to the personalized content via the one or more input elements embedded in the subscriber'"'"'s unique active voice page. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for generating an interactive voice broadcast, comprising:
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means for providing at least one voice service, to which a plurality of users may subscribe, that can output personalized content during an interactive voice broadcast; means for generating content for the at least one voice service when the at least one voice service is executed; means for generating a unique active voice page for each subscriber of the at least one voice service, wherein a unique active voice page comprises personalized content created by applying subscriber-specific personalization information for a subscriber to the generated content, and further comprises one or more input elements embedded in the unique active voice page used to request input from the subscriber; means for initiating an outbound communication to a subscriber to establish an interactive voice broadcast with the subscriber; and means for dynamically interacting with the subscriber in real-time during the subscriber'"'"'s interactive voice broadcast by presenting the personalized content to the subscriber from the subscriber'"'"'s unique active voice page, and by enabling the subscriber to respond to the personalized content via the one or more input elements embedded in the subscriber'"'"'s unique active voice page. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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Specification