Task management
First Claim
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1. A method of generating a process plan comprising:
- i) storing at least one generic process pattern, wherein the at least one generic process pattern defines a core process that must be executed in order to achieve a type of goal, wherein the core process is a partially ordered process which includes process steps, which are obligatory to achieve the type of goal;
ii) storing at least one process aspect containing a predetermined pattern, wherein the at least one process aspect defines at least one context dependent process step that is carried out in order to achieve a particular goal;
iii) searching said at least one generic process pattern for the predetermined pattern contained by the at least one process aspect,iv) on detection of the predetermined pattern, inserting content from said at least one process aspect into the generic process pattern to generate a process plan andv) outputting the generated process plan,wherein an instruction coded into each of the at least one process aspect determines how content is merged from the process aspect into the generic process pattern at runtime of the generic process pattern and said content inserted from said at least one process aspect introduces a new process step into the generic process pattern.
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Abstract
Customized process plans are generated by weaving customizing process aspects into generic process plans. The aspects as stored contain markers and the system selects a generic process plan and searches it for the marker(s). If the marker is located, content from the relevant aspect is woven into the generic process plan at that point. Customized process plans can be produced for instance for particular customer types or service types and local resource availability can be taken into account.
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Citations
27 Claims
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1. A method of generating a process plan comprising:
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i) storing at least one generic process pattern, wherein the at least one generic process pattern defines a core process that must be executed in order to achieve a type of goal, wherein the core process is a partially ordered process which includes process steps, which are obligatory to achieve the type of goal; ii) storing at least one process aspect containing a predetermined pattern, wherein the at least one process aspect defines at least one context dependent process step that is carried out in order to achieve a particular goal; iii) searching said at least one generic process pattern for the predetermined pattern contained by the at least one process aspect, iv) on detection of the predetermined pattern, inserting content from said at least one process aspect into the generic process pattern to generate a process plan and v) outputting the generated process plan, wherein an instruction coded into each of the at least one process aspect determines how content is merged from the process aspect into the generic process pattern at runtime of the generic process pattern and said content inserted from said at least one process aspect introduces a new process step into the generic process pattern. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method of generating a process plan comprising:
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i) storing at least one generic process pattern, wherein the at least one generic process pattern defines a core process that must be executed in order to achieve a type of goal, wherein the core process is a partially ordered process which includes process steps, which are obligatory to achieve the type of goal; ii) storing at least one process aspect containing a predetermined pattern, wherein the at least one process aspect defines at least one context dependent process step that is carried out in order to achieve a particular goal; iii) searching said at least one generic process pattern for the predetermined pattern contained by the at least one process aspect, iv) on detection of the predetermined pattern inserting content from said at least one process aspect into the generic process pattern to generate a process plan and v) outputting the generated process plan, wherein an instruction coded into each of the at least one process aspect determines how content is merged from the process aspect into the generic process pattern at runtime of the generic process pattern and said content inserted from said at least one process aspect advises an existing process step in said generic process pattern.
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14. Apparatus for use in generating a process plan, the apparatus comprising:
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i) a generic process pattern storage device that stores at least one generic process pattern, wherein the at least one generic process pattern defines a core process that must be executed in order to achieve a type of goal, wherein the core process is a partially ordered process which includes process steps, which are obligatory to achieve the type of goal, ii) a process aspect storage device that stores at least one process aspect containing a predetermined pattern, wherein the at least one process aspect defines at least one context dependent process step that is carried out in order to achieve a particular goal, iii) means for searching the at least one generic process pattern for the at least one predetermined pattern contained in the at least one process aspect, iv) means for inserting content from said at least one process aspect into the generic process pattern on detection of the predetermined pattern so as to generate a process plan, and v) an output for generated process plans, wherein an instruction coded into each of the at least one process aspect determines how content is merged from the process aspect into the generic process pattern at runtime of the generic process pattern and said content inserted from said at least one process aspect introduces a new process step into the generic process pattern. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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27. Apparatus for use in generating a process plan, the apparatus comprising:
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i) a generic process pattern storage device that stores at least one generic process pattern, wherein the at least one generic process pattern defines a core process that must be executed in order to achieve a type of goal, wherein the core process is a partially ordered process which includes process steps, which are obligatory to achieve the type of goal, ii) a process aspect storage device that stores at least one process aspect containing a predetermined pattern, wherein the at least one process aspect defines at least one context dependent process step that is carried out in order to achieve a particular goal, iii) means for searching the at least one generic process pattern for the at least one predetermined pattern contained in the at least one process aspect, iv) means for inserting content from said at least one process aspect into the generic process pattern on detection of the predetermined pattern so as to generate a process plan, and v) an output for generated process plans, wherein an instruction coded into each of the at least one process aspect determines how content is merged from the process aspect into the generic process pattern at runtime of the generic process pattern and said content inserted from said at least one process aspect advises an existing process step in said generic process pattern.
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Specification