System and method of utilizing a hybrid semantic model for speech recognition
First Claim
1. A method for processing a call comprising:
- receiving a speech input in connection with a call;
transforming at least a segment of the speech input into a first textual format;
generating a first list of entries based, at least partially, on a consideration of the first textual format, the first list comprising at least one action with a corresponding confidence level and at least one object with another corresponding confidence level;
selecting an entry of the first list having a higher corresponding confidence level;
outputting a second textual format;
generating a second list based, at least partially on consideration of the selected entry and the second textual format; and
suggesting a routing option for the call based on the selected entry and a pairing entry in the second list having a high corresponding confidence level.
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Accused Products
Abstract
A method for processing a call is disclosed. The method receives a speech input in connection with a call and transforms at least a segment of the speech input into a first textual format. The method also generates a first list of entries based, at least partially, on a consideration of the first textual format, the first list comprising at least one action with a corresponding confidence level and at least one object with another corresponding confidence level, selects an entry of the first list having a higher corresponding confidence level, outputs a second textual format. The method further generates a second list based, at least partially on consideration of the selected entry and the second textual format and suggesting a routing option for the call based on the selected entry and a pairing entry in the second list having a high corresponding confidence level.
246 Citations
18 Claims
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1. A method for processing a call comprising:
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receiving a speech input in connection with a call; transforming at least a segment of the speech input into a first textual format; generating a first list of entries based, at least partially, on a consideration of the first textual format, the first list comprising at least one action with a corresponding confidence level and at least one object with another corresponding confidence level; selecting an entry of the first list having a higher corresponding confidence level; outputting a second textual format; generating a second list based, at least partially on consideration of the selected entry and the second textual format; and suggesting a routing option for the call based on the selected entry and a pairing entry in the second list having a high corresponding confidence level. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer readable medium tangibly embodying a program of instructions to manipulate a processor to:
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receive a speech input in connection with a call; transform at least a portion of the speech input into a first textual format; generate a first list based, at least partially, on a consideration of the first textual format, the list comprising at least one action with a corresponding confidence level and at least one object with its own corresponding confidence level; select an entry of the first list having a high corresponding confidence level; transform at least some of the speech input into a second textual format; generate a second list based, at least partially on consideration of the selected entry and the second textual format, wherein entries in the second list have corresponding confidence levels; and suggest a routing option for the call based at least partially on the selected entry and a pairing entry in the second list having a corresponding confidence level above a threshold value. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18)
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Specification