System and method for managing healthcare communication
First Claim
1. A method for managing healthcare communication, comprising the steps of:
- applying predetermined search criteria in searching a plurality of sources including a clinical information system for contact information comprising telephone contact data for use in establishing communication links to personnel and patients associated with a particular healthcare worker;
automatically and intermittently acquiring and sorting the contact information;
automatically and intermittently acquiring workflow messages provided by a workflow management system for monitoring the progress of work and informing personnel of tasks to be performed, in response to a clinical event associated with a particular patient;
incorporating the acquired and sorted contact information together with telephone contact status information in data representative of a list of contact information for said particular healthcare worker; and
initiating generation of a display image using said data representative of said list of contact information for said particular healthcare worker, said display image indicating workflow messages generated by said workflow management system identifying tasks associated with said particular patient and assigned to said particular healthcare worker and telephone contact status and initiating direct voice communication with said personnel, informing said personnel of said tasks to perform identified by said workflow messages using said acquired and sorted contact information, in response to selection by said particular healthcare worker of an image element in said display image.
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Accused Products
Abstract
A system and method for managing healthcare communication. In general, a system according to the present invention comprises a tool, which is integrated with a clinical information system, comprising an engine for dynamically generating and updating lists of patient-specific and provider-specific contact information using data that is accessed from one or more sources via search engine. The lists of contact information are readily accessible by healthcare providers while treating patients using any one of devices. The tool is preferably integrated with a call management system for tracking and flagging clinically necessary telephone calls, for example, that need to be repeated. Furthermore, the tool is preferably integrated with a workflow system to provide dynamic task assignment wherein the lists of contact information are dynamically generated and updated based on output events of a workflow engine of the workflow system.
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Citations
11 Claims
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1. A method for managing healthcare communication, comprising the steps of:
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applying predetermined search criteria in searching a plurality of sources including a clinical information system for contact information comprising telephone contact data for use in establishing communication links to personnel and patients associated with a particular healthcare worker; automatically and intermittently acquiring and sorting the contact information; automatically and intermittently acquiring workflow messages provided by a workflow management system for monitoring the progress of work and informing personnel of tasks to be performed, in response to a clinical event associated with a particular patient; incorporating the acquired and sorted contact information together with telephone contact status information in data representative of a list of contact information for said particular healthcare worker; and initiating generation of a display image using said data representative of said list of contact information for said particular healthcare worker, said display image indicating workflow messages generated by said workflow management system identifying tasks associated with said particular patient and assigned to said particular healthcare worker and telephone contact status and initiating direct voice communication with said personnel, informing said personnel of said tasks to perform identified by said workflow messages using said acquired and sorted contact information, in response to selection by said particular healthcare worker of an image element in said display image. - View Dependent Claims (2, 3, 4, 5, 6, 7, 9, 10)
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8. A program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform method steps for managing healthcare communication, the method steps comprising:
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applying predetermined search criteria in searching a plurality of sources including a clinical information system for contact information comprising telephone contact data for use in establishing communication links to personnel and patients associated with a particular healthcare worker; automatically and intermittently acquiring and sorting the contact information; automatically and intermittently acquiring workflow messages generated by a workflow management system for monitoring the progress of work and informing personnel of tasks to be performed in response to a clinical event associated with a particular patient; incorporating the acquired and sorted contact information together with telephone contact status information in data representative of a list of contact information for said particular healthcare worker; and initiating generation of a display image using said data representative of said list of contact information for said particular healthcare worker, said display image indicating workflow messages generated by said workflow management system identifying tasks associated with said particular patient and assigned to said particular healthcare worker and telephone contact status and initiating direct voice communication with said personnel, informing said personnel of said tasks to perform identified by said workflow messages using said acquired and sorted contact information, in response to selection by said particular healthcare worker of an image element in said display image.
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11. A system for managing healthcare workflow and communication, comprising:
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a workflow engine for monitoring the progress of work and informing personnel of tasks to be performed and for automatically and intermittently providing workflow messages generated in response to a clinical event associated with a particular patient; a clinical information system for, applying predetermined search criteria in searching a plurality of sources including a clinical information system for contact information comprising telephone contact data for use in establishing communication links to personnel and patients associated with a particular healthcare worker; automatically and intermittently acquiring and sorting the contact information; incorporating the acquired and sorted contact information together with telephone contact status information in data representative of a list of contact information for said particular healthcare worker; and a user interface device for initiating generation of a display image using said data representative of said list of contact information for said particular healthcare worker, said display image indicating workflow messages provided by said workflow management system identifying tasks associated with said particular patient and assigned to said particular healthcare worker and telephone contact status and initiating direct voice communication with said personnel, informing said personnel of said tasks to perform identified by said workflow messages using said acquired and sorted contact information, in response to selection by said particular healthcare worker of an image element in said display image.
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Specification