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Sequential presentation of long instructions in an interactive voice response system

  • US 7,453,994 B2
  • Filed: 10/22/2007
  • Issued: 11/18/2008
  • Est. Priority Date: 01/30/2002
  • Status: Expired due to Fees
First Claim
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1. A method of presenting instructions to a user sending an incoming communication to a service center, comprising:

  • presenting a menu comprising a plurality of procedure descriptors to the user;

    presenting to the user, according to a selection of one of the plurality of procedure descriptors by the user, a sequence of instructions which enable completion of a procedure described by the selected procedure descriptor;

    transferring the incoming communication at a position in the sequence of instructions to a representative; and

    transferring the incoming communication back to the same position in the sequence of instructions.

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