Clustering messages

• US 7,454,716 B2
• Filed: 12/22/2003
• Issued: 11/18/2008
• Est. Priority Date: 12/22/2003
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Venolia, Gina D.
• Primary Examiner(s): Lo; Weilun
• Assistant Examiner(s): Theriault; Steven B
• Application Number:
  US10/743,601
• Publication Number:
  US 20050138552A1
• Time in Patent Office: 1,793 Days
• Field of Search: 715/810
• US Class Current: 715/853
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

The subject invention provides for systems and methods that improve visualization of messages in a user'"'"'s inbox. The systems and methods cluster messages into four groups: unaccessed, unaccessed and pending; pending; and read. This allows a user to more efficiently handle large volumes of messages in a prioritized way. Additionally, it supports a seamless flow between triage of new messages, management of recently received messages, and retrieval of recent as well as older messages for the user. Messages can include conversations between a user and one or more contacts, email (electronic mail) messages, voice messages, images, documents, tasks, as well as other forms of media. In one aspect of the invention, messages can be organized and/or prioritized into any of at least four clusters, whereby the four clusters appear in the order of unaccessed, unaccessed and pending, pending, and accessed.

Claims

1. A computer implemented system that facilitates message content management, comprising:

a display;

a component that receives a first message and a second message for a user;

a two-way communication channel in which a user is selectively active with a first participant; and

an organization component that detects a first real-time communication between the first participant and the user, that determines an active characteristic of the received first message in response to associating the first participant with the first message, that determines the second message to be inactive, and that dynamically organizes the first message determined to be active in a prominently displayed cluster and dynamically organizing the second message in a less prominently displayed cluster on the display device.

2. The computer implemented system of claim 1, wherein the dynamically organized clusters of messages are hierarchically displayed in the following order:

(1) unaccessed, (2) unaccessed and pending, (3) pending, and (4) accessed.

3. The computer implemented system of claim 1, the messages comprising text messages.

4. The computer implemented system of claim 1, the messages comprising media.

5. The computer implemented system of claim 1, the messages comprising computer-based applications.

6. The computer implemented system of claim 1, wherein the organization component further determines a priority characteristic of the received message, the message within a cluster is organized based at least in part on priority.

7. The computer implemented system of claim 1, wherein the organization component further determines a characteristic of the received messages and references a user preference associated with the characteristic, the messages within a cluster is organized based at least in part on user preference.

8. The computer implemented system of claim 1, wherein the organization component further determines a utility characteristic of the received message, the messages within a cluster is organized based at least in part on utility.

9. The computer implemented system of claim 1, wherein the organization component further determines a cost characteristic of the received message, the messages within a cluster is organized based at least in part on cost.

10. The computer implemented system of claim 1, wherein the organization component further determines an author characteristic of the received message, the messages within a cluster is organized based at least in part on at least one author of the content.

11. The computer implemented system of claim 1, wherein the organization component further determines a genre characteristic of the received message, the messages within a cluster is organized based at least in part on genre.

12. The computer implemented system of claim 1, wherein the organization component further determines a time criticality characteristic of the received message, the messages within a cluster is organized based at least in part on time criticality.

13. The computer implemented system of claim 1, wherein the organization component further determines an age characteristic of the received message, the messages within a cluster is organized based at least in part on age.

14. The computer implemented system of claim 1, wherein the organization component further determines a context characteristic of the received message, the messages within a cluster is organized based at least in part on context.

15. The computer implemented system of claim 1, wherein the organization component further determines a plurality of characteristic of the received message, references a user preference associated with each of the plurality of characteristics, the clusters employ one or more visual indicators to differentiate among at least two types of user preferences.

16. The computer implemented system of claim 1, wherein the organization component further determines a size characteristic of the received message, the messages within a cluster is organized based at least in part on size.

17. The computer implemented system of claim 1, wherein the organization component further determines a rendering device characteristic of the received message, the messages within a cluster is organized based at least in part on a rendering device of the sender.

18. The computer implemented system of claim 1, further comprising a cluster filtering component operatively connected between the receiving component and the organization component comprising one or more filters that directs messages to at least one of the four clusters based at least in part upon user preferences.

19. The computer implemented system of claim 18, the cluster filtering component is trained using at least one of explicit user input or implicit user behavior.

20. The computer implemented system of claim 1, at one of the four clusters comprises at least one sub-filter that facilitates organizing messages within any one of the clusters.

21. The computer implemented system of claim 1, the communication channel comprising a video conference.

22. The computer implemented system of claim 1, the communication channel comprising an online chat.

23. The computer implemented system of claim 1, the communication channel comprising a telephone call.

24. The computer implemented system of claim 1, the communication channel comprising an instant messaging session.

25. A computer implemented method that facilitates message content management comprising:

receiving a first message and a second message for a user;

detecting a first real-time communication between a first participant and the user;

determining an active characteristic of the received first message in response to associating the first participant with the first message and determining the second message to be inactive; and

dynamically organizing first message determined to be active in a prominently displayed cluster and dynamically organizing the second message in a less prominently displayed cluster on a display.

26. The computer implemented method of claim 25, further comprising employing one or more filters to organize at least a portion of the messages as part of at least one of the clusters.

27. The computer implemented method of claim 25, the messages comprises text messages.

28. The computer implemented method of claim 25, the messages comprises computer-based applications.

29. The computer implemented method of claim 25, further comprising determining characteristics of and ordering the messages within any one cluster based at least in part upon one of the following:

priority, user preference, utility, cost, author, genre, time sensitivity, age, size, or user state.

30. The computer implemented method of claim 25, further comprising adding more than one visual indicators to at least one cluster to facilitate messages viewing and management.

31. The method of claim 25, further comprising making messages or a copy thereof available for arrangement into more than one cluster.

32. The computer-implemented method of claim 25, further comprising dynamically-organizing each message into at least one of the following clusters:

(1) unaccessed content, (2) unaccessed and pending content, (3) pending content, and (4) accessed content.

33. The computer implemented method of claim 32, the clusters of messages are hierarchically displayed in the following order:

(1) unaccessed, (2) unaccessed and pending, (3) pending, and (4) accessed.

34. The computer implemented method of claim 25, further comprising:

characterizing a priority for a user response to the first and second messages; and

dynamically organizing the first and second messages in a cluster based upon the priority for varying prominence of display.

35. The computer implemented method of claim 25, further comprising:

detecting a second real-time communication between a second participant and the user characterized by a greater communication lag than the first real-time communication; and

determining an active characteristic of the received second message in response to associating the second participant with the message content of the second message; and

dynamically organizing the second message in a cluster of less priority than the first message and more priority than an inactive message.

36. The computer implemented method of claim 35, further comprising:

detecting the first real-time communication as an audible conversation between the first participant and the user; and

detecting the second real-time communication as a text conversation between the second participant and the user.

37. The computer-implemented method of claim 36, further comprising detecting the first real-time communication as an audiovisual conversation between the first participant and the user.

38. The computer-implemented method of claim 25, further comprising:

detecting a second real-time communication between a second participant and the user characterized by a lower priority of communication than the detected first real-time communication; and

determining an active characteristic of the received second message in response to associating the second participant with the message content of the second message; and

dynamically organizing the second message in a cluster of less priority than the first message and more priority than an inactive message.

39. The computer-implemented method of claim 38, further comprising determining a higher priority of communication for the first message by associating with a work category and a lower priority of communication for the second message by associating with a personal category.

40. A computer-readable storage medium having stored thereon the following computer executable components:

a component that receives first message and a second message for a user;

a component that detects a first real-time communication between a first participant and the user;

a component that determines an active characteristic of the received first message in response to associating the first participant with the first message and determining the second message to be inactive; and

an organization component that dynamically organizes the first message determined to be active in a prominently displayed cluster and dynamically organizes the second message in a less prominently displayed cluster on a display.

41. A computer implemented system that facilitates message content management comprising:

a means for interfacing with a user;

means for receiving a first message and a second message for a user;

means for detecting a first real-time communication between a first participant and the user;

means for determining an active characteristic of the received first message in response to associating the first participant with the first message and determining the second message to be inactive; and

means for dynamically organizing the first message determined to be active in a prominently displayed cluster and dynamically organizing the second message in a less prominently displayed cluster on a display.

42. The computer-implemented system of claim 41, further comprising means for dynamically organizing each message into at least one cluster of the following clusters:

(1) unaccessed content, (2) unaccessed and pending content, (3) pending content, and (4) accessed content.