Voice page directory system in a voice page creation and delivery system

• US 7,457,397 B1
• Filed: 09/14/2001
• Issued: 11/25/2008
• Est. Priority Date: 08/24/1999
• Status: Expired due to Term

• Current Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Original Assignee: Microstrategy Incorporated
• Inventors: Patnaik, Anurag, Saylor, Michael J., Brown, Steven R., Lindsey, Benjamin M., Mahowald, Josh, Garr, David A., Trundle, Steven S, Zirngibl, Michael X., Wen, Yuhong, Inanoglu, Zeynap
• Primary Examiner(s): Anwah; Olisa
• Application Number:
  US09/952,016
• Time in Patent Office: 2,629 Days
• Field of Search: 379/67.1, 379/88.04, 379/88.13, 379/88.14, 379/88.16, 379/88.17, 379/88.22, 379/88.23, 704/270, 704/270.1, 704/275, 709/200, 709/203, 709/217, 709/218, 709/219, 707/10, 715/500
• US Class Current: 379/88.17
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 15/56 for VoIP communications
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2215/202 VoIP; Packet switched telephony
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A voice page directory system for enabling users of a voice page delivery system to locate voice pages of interest. A database system stores location identification information and description information regarding a plurality of voice pages available to users through a voice page delivery system. Users then input voice page identifying information whereupon the system outputs a directory or searches voice pages based on keywords provided to output voice pages of interest.

Claims

1. A voice page directory system for enabling users of a voice page delivery system to locate voice pages of interest, the system comprising:

a voice page content creation system that enables users to provide voice page content for use in creation of voice pages to be made available in audible format;

voice page organization input means for enabling a voice page content creator to designate a voice page created based on inputs by that voice page creator areas of interest with which the voice page is to be associated;

a database system that stores location identification information and description information regarding a plurality of voice pages available in audible format to users through a voice page delivery system and for storing voice page creator designated areas of interest associated with the voice pages;

user input receiving means for receiving user input providing one or more parameters regarding a voice page of interest; and

voice page description output means for outputting description information for one or more voice pages based on the user input regarding a voice page of interest and a search of the database system for voice pages based on the one or more parameters, including a search of the areas of interest designated by the voice page creator.

2. The system of claim 1 wherein the user input receiving means receives user input from a user telephony device.

3. The system of claim 1 wherein the user input receiving means receives user input as voice input.

4. The system of claim 1 wherein the user input regarding a voice page of interest comprises terms for which the user desires related voice pages.

5. The system of claim 4 wherein the user input is provided as voice input.

6. The system of claim 1 wherein the description information regarding voice pages includes category information and further comprising a category output means that outputs category information to a user.

7. The system of claim 6 wherein the user input regarding a voice page of interest comprises selection of a category and wherein the voice page description output means outputs description information for one or more voice pages in the selected category.

8. The system of claim 1 further comprising a selection receiving means that enables the user to select to access one of the voice pages in the directory.

9. The system of claim 8 further comprising a selection output means that presents voice pages with numeric indicators for use by the user to select corresponding voice pages.

10. The system of claim 8 wherein the selection receiving means comprises voice input receiving means for receiving voice input to select a voice page for output.

11. The system of claim 8 further comprising voice page output means for outputting voice content from a voice page selected by the user.

12. The system of claim 8 further comprising a transfer means for transferring the user system to a second server system based on the location information associated with the selected voice page, wherein the second server system outputs the voice page selected by the user.

13. The system of claim 1 wherein the voice page description output means presents voice pages that satisfy the user input regarding the voice page of interest based on a priority of voice pages.

14. A voice page directory system for enabling users of a voice page delivery system to locate voice pages of interest, the system comprising:

a database system that stores location identification information and description information regarding a plurality of voice pages available to users through a voice page delivery system;

user input receiving means for receiving user input regarding a voice page of interest; and

voice page description output means for outputting description information for one or more voice pages based on the user input regarding a voice page of interest;

wherein the voice page description output means presents voice pages that satisfy the user input regarding the voice page of interest based on a priority of voice pages; and

wherein content providers associated with a voice page provide compensation for certain terms provided by users and wherein the voice page description output means outputs voice pages based on the amount of compensation paid by the content provider of the voice page for the term provided by the user.

15. The system of claim 14 wherein content providers associated with a voice page provide a bid for certain terms provided by users;

wherein the voice page description output means outputs voice pages based on the bid amount by the content provider of the voice page for the term provided by the user; and

wherein if the user selects a voice page for presentation, the content provider pays the bid amount.

16. The system of claim 14 wherein content providers associated with a voice page pay for priority of listing within one or more categories in the directory;

and

wherein the description output means outputs voice pages based on the priority of listing when the user selects a category in the directory.

17. The system of claim 14 wherein the compensation is paid from the content provider to an entity that operates the voice page directory.

18. A method for providing a voice page directory system for enabling users of a voice page delivery system to locate voice pages of interest, the method comprising the steps of:

receiving voice page content for use in creation of voice pages to be made available in audible format;

receiving designations from one or more voice page content creators to designate a voice page created based on inputs by that voice page creator areas of interest with which the voice page is to be associated;

storing location identification information and description information regarding a plurality of voice pages available to users in audible format through a voice page delivery system;

storing voice page creator designated areas of interest associated with the voice pages;

receiving user input providing one or more parameters regarding a voice page of interest; and

outputting description information for one or more voice pages based on the user input regarding a voice page of interest and a search of the database system for voice pages based on the one or more parameters, including a search of the areas of interest designated by the voice page creator.

19. The method of claim 18 further comprising the step of receiving user input form a user telephony device.

20. The method of claim 18 wherein the user input is provided as voice input.

21. The method of claim 18 wherein the user input regarding a voice page of interest comprises terms for which the user desires related voice pages.

22. The method of claim 18 wherein the description information regarding voice pages includes category information and further comprising a category output means that outputs category information to a user.

23. The method of claim 22 wherein the user input regarding a voice page of interest comprises selection of a category and further comprising the step of outputting description information for one or more voice pages in the selected category.

24. The method of claim 18 further comprising the step of receiving selection of a voice page in the directory.

25. The method of claim 24 further comprising the step of presenting voice pages with numeric indicators for use by the user to select corresponding voice pages.

26. The method of claim 24 wherein selection is receives as voice input.

27. The method of claim 24 further comprising the step of outputting voice content from a voice page selected by the user.

28. The method of claim 24 further comprising the step of transferring the user system to a second server system where the selected voice page resides, wherein the second server system outputs the voice page selected by the user.

29. The method of claim 18 further comprising the step of presenting voice pages that satisfy the user input regarding the voice page of interest with higher priority based on a priority of voice pages.

30. A method for providing a voice page directory system for enabling users of a voice page delivery system to locate voice pages of interest, the method comprising the steps of:

storing location identification information and description information regarding a plurality of voice pages available to users through a voice page delivery system;

receiving user input regarding a voice page of interest;

outputting description information for one or more voice pages based on the user input regarding a voice page of interest;

presenting voice pages that satisfy the user input regarding the voice page of interest with higher priority based on a priority of voice pages

wherein content providers associated with a voice page provide compensation for certain terms provided by users and wherein the voice page description output means outputs voice pages based on the amount of compensation paid by the content provider of the voice page for the term provided by the user.

31. The method of claim 30 wherein content providers associated with a voice page provide a bid for certain terms provided by users;

and

further comprising the steps of;

outputting voice pages based on the bid amount by the content provider of the voice page for the term provided by the user; and

if the user selects a voice page for presentation, receiving payment from the content provider in the bid amount.

32. The method of claim 30 wherein content providers associated with a voice page pay for priority of listing within one or more categories in the directory;

and

further comprising the step of outputting voice pages based on the priority of listing when the user selects a category in the directory.

33. The method of claim 30 wherein the compensation is paid from the content provider to an entity that operates the voice page directory.

34. A system for locating voice pages of interest, the system comprising:

user input means for receiving user input providing one or more parameters regarding a voice page of interest;

voice page directory access means for remotely accessing a voice page directory server that enables users to provide voice page content for use in creation of voice pages to be made available in audible format, enables a voice page content creator to designate a voice page created based on inputs by that voice page creator areas of interest with which the voice page is to be associated, and that has access to a database system that stores location identification information and description information regarding a plurality of voice pages available in audible format to users through a voice page delivery system and providing the user input regarding the voice page of interest and stores voice page creator designated areas of interest associated with the voice pages; and

voice page description output receiving and presentation means for receiving and presenting description information for one or more voice pages based on the user input regarding a voice page of interest and a search of the database system for voice pages based on the one or more parameters, including a search of the areas of interest designated by the voice page creator.

35. The system of claim 34 wherein the user input means enables the user to provide voice based input.

36. The system of claim 35 wherein the user input regarding a voice page of interest comprises terms for which the user desires related voice pages.

37. The system of claim 34 wherein the description information regarding voice pages includes category information.

38. The system of claim 37 wherein the user input regarding a voice page of interest comprises selection of a category and wherein the description information for one or more voice pages in the selected category is received.

39. The system of claim 34 further comprising selection input means for enabling a user to select to access one of the voice pages in the directory.

40. The system of claim 39 further comprising voice page output means for outputting voice content from the voice server based on the voice page selected by the user.

41. The system of claim 34 wherein voice pages are received that satisfy the user input regarding the voice page of interest based on a priority of voice pages.

42. A system for locating voice pages of interest, the system comprising:

user input means for receiving user input regarding a voice page of interest;

voice page directory access means for remotely accessing a voice page directory server and providing the user input regarding the voice page of interest; and

voice page description output receiving and presentation means for receiving and presenting description information for one or more voice pages based on the user input regarding a voice page of interest;

wherein voice pages are received that satisfy the user input regarding the voice page of interest based on a priority of voice pages; and

wherein content providers associated with a voice page provide compensation for certain terms provided by users and voice pages are received based on the amount of compensation paid by the content provider of the voice page for the term provided by the user.

43. The system of claim 42 wherein content providers associated with a voice page provide a bid for certain terms provided by users;

and

wherein voice pages are received based on the bid amount by the content provider of the voice page for the term provided by the user.

44. The system of claim 42 wherein content providers associated with a voice page pay for priority of listing within one or more categories in the directory;

and

voice pages are received based on the priority of listing when the user selects a category in the directory.

45. A method for locating voice pages of interest, the method comprising the steps of:

receiving user input providing one or more parameters regarding a voice page of interest;

remotely accessing a voice page directory server enabling users to provide voice page content for use in creation of voice pages to be made available in audible format, enabling a voice page content creator to designate a voice page created based on inputs by that voice page creator areas of interest with which the voice page is to be associated, and having access to a database system that stores location identification information and description information regarding a plurality of voice pages available in audible format to users through a voice page delivery system and providing the user input regarding the voice page of interest and stores voice page creator designated areas of interest associated with the voice pages; and

receiving and presenting description information for one or more voice pages based on the user input regarding a voice page of interest and a search of the database system for voice pages based on the one or more parameters, including a search of the areas of interest designated by the voice page creator.

46. The method of claim 45 where the user input is received as voice input.

47. The method of claim 45 wherein the user input regarding a voice page of interest comprises terms for which the user desires related voice pages.

48. The method of claim 45 wherein the description information regarding voice pages includes category information.

49. The method of claim 45 wherein the user input regarding a voice page of interest comprises selection of a category and wherein the description information for one or more voice pages in the selected category is received.

50. The method of claim 45 further comprising the step of selecting one of the voice pages in the directory.

51. The method of claim 50 further comprising the step of receiving voice content from the selected voice page from the voice server.

52. The method of claim 45 wherein voice pages are received that satisfy the user input regarding the voice page of interest based on a priority of voice pages.