Method and system for providing assistance to vehicles with damaged wheel components

• US 7,457,614 B2
• Filed: 10/31/2001
• Issued: 11/25/2008
• Est. Priority Date: 10/31/2001
• Status: Active Grant

• Current Assignee: Pirelli Pneumatici S.P.A. (Pirelli & C SPA)
• Original Assignee: Pirelli Pneumatici S.P.A. (Pirelli & C SPA)
• Inventors: Schiavi, Umberto, Dasti, Giovanni
• Primary Examiner(s): Nguyen; John Q.
• Assistant Examiner(s): Li; Ce
• Application Number:
  US10/494,465
• Publication Number:
  US 20050075767A1
• Time in Patent Office: 2,582 Days
• Field of Search: 701/29, 701/30, 455/404.1, 455/414.1, 455/414.2, 455/414.3, 455/422.1, 455/423, 455/424
• US Class Current: 455/414.1
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

A method for providing assistance to a distressed vehicle having a damaged wheel component includes establishing geographically diverse assistance point facilities and wheel component warehouse facilities, receiving an assistance request regarding the vehicle, identifying an assistance point facility in the vehicle'"'"'s vicinity, transmitting information and authorization to the assistance point facility, directing the repaired vehicle to visit a dealer, providing dealer authorization to replace the loaner wheel component with a new wheel component, and directing shipment of the loaner wheel component to an assistance point facility. Each facility maintains an inventory of loaner wheel components. Assistance requests include information on vehicle location, vehicle damage, and wheel component requirements. Transmitted information reveals the vehicle location and enables identification of the loaner wheel component corresponding to the vehicle'"'"'s wheel component requirements. Transmitted authorizations authorize service calls to repair the vehicle by replacing the damaged wheel component with the loaner wheel component.

Claims

1. A method for providing assistance to a distressed vehicle having a damaged wheel component, the method comprising:

authorizing establishment of a plurality of geographically diverse assistance point facilities;

authorizing establishment of a plurality of geographically diverse wheel component warehouse facilities;

receiving an assistance request regarding the distressed vehicle;

identifying an appropriate assistance point facility in a vicinity of a location of the distressed vehicle;

transmitting information to the appropriate assistance point facility;

transmitting authorization to the appropriate assistance point facility;

directing the repaired distressed vehicle, fitted with a loaner wheel component, to visit one of a plurality of dealer facilities;

providing authorization to the dealer facility to replace the loaner wheel component with a new wheel component; and

directing shipment of the loaner wheel component to one of the assistance point facilities;

wherein each assistance point facility maintains an inventory of loaner wheel components for a plurality of vehicles having differing wheel component requirements,

wherein the assistance request comprises;

information on the location of the distressed vehicle;

information on a nature of damage to the distressed vehicle'"'"'s wheel component; and

information regarding wheel component requirements of the distressed vehicle;

wherein the transmitted information;

reveals the location of the distressed vehicle; and

enables identification of the loaner wheel component corresponding to the wheel component requirements of the distressed vehicle;

wherein the transmitted authorization;

authorizes a service call to be made to the distressed vehicle; and

authorizes repair of the distressed vehicle by replacing the damaged wheel component with the loaner wheel component.

2. The method of claim 1, wherein the distressed vehicle is one of a car, truck, motorcycle, bus, trailer, and wheeled equipment.

3. The method of claim 1, wherein directing shipment of the loaner wheel component from the appropriate assistance point facility is performed as a function of geographical proximity of the assistance point facilities to the vehicle with the damaged wheel component.

4. The method of claim 1, further comprising tracking the wheel component warehouse facilities.

5. The method of claim 4, wherein directing shipment of loaner wheel components from dealers to assistance point facilities is performed as a function of the tracked wheel component warehouse facilities.

6. The method of claim 4, wherein directing shipment of the loaner wheel component from the appropriate assistance point facility is performed as a function of geographical proximity of the assistance point facilities to the vehicle with the damaged wheel component.

7. A method for providing assistance to a distressed vehicle having a damaged wheel component, the method comprising:

establishing a plurality of geographically diverse assistance point facilities;

establishing a plurality of geographically diverse wheel component warehouse facilities;

receiving an assistance request regarding the distressed vehicle;

identifying an appropriate assistance point facility in a vicinity of a location of the distressed vehicle;

transmitting information to the appropriate assistance point facility;

transmitting authorization to the appropriate assistance point facility;

directing the repaired distressed vehicle, fitted with a loaner wheel component, to visit one of a plurality of dealer facilities;

providing authorization to the dealer facility to replace the loaner wheel component with a new wheel component; and

directing shipment of the loaner wheel component to one of the assistance point facilities;

wherein each facility maintains an inventory of loaner wheel components for a plurality of vehicles having differing wheel component requirements,

wherein the assistance request comprises;

information on the location of the distressed vehicle;

information on a nature of damage to the distressed vehicle'"'"'s wheel component; and

information regarding wheel component requirements of the distressed vehicle;

wherein the transmitted information;

reveals the location of the distressed vehicle; and

enables identification of the loaner wheel component corresponding to the wheel component requirements of the distressed vehicle; and

wherein the transmitted authorization;

authorizes a service call to be made to the distressed vehicle; and

authorizes repair of the distressed vehicle by replacing the damaged wheel component with the loaner wheel component.

8. The method of claim 7, wherein the distressed vehicle is one of a car, truck, motorcycle, bus, trailer, and wheeled equipment.

9. The method of claim 7, wherein directing shipment of the loaner wheel component from the appropriate assistance point facility is performed as a function of geographical proximity of the assistance point facilities to the vehicle with the damaged wheel component.

10. The method of claim 7, further comprising tracking the wheel component warehouse facilities.

11. The method of claim 10, wherein directing shipment of loaner wheel components from dealers to assistance point facilities is performed as a function of the tracked wheel component warehouse facilities.

12. The method of claim 10, wherein directing shipment of the loaner wheel component from the appropriate assistance point facility is performed as a function of geographical proximity of the assistance point facilities to the vehicle with the damaged wheel component.

13. A method for providing assistance to a distressed vehicle having a damaged wheel component, the method comprising:

maintaining a warehouse of loaner wheel components for a plurality of vehicles having differing wheel component requirements;

receiving an assistance request regarding the distressed vehicle;

removing from the warehouse at least one loaner wheel component for loan to the distressed vehicle;

dispatching an assistance unit, carrying the at least one loaner wheel component, to a location of the distressed vehicle; and

receiving into the warehouse a replacement for the at least one loaner wheel component;

wherein the assistance request comprises;

information on the location of the distressed vehicle;

information on a nature of damage to the distressed vehicle'"'"'s wheel component; and

information regarding wheel component requirements of the distressed vehicle; and

wherein the assistance unit removes the damaged wheel component and replaces the damaged wheel component with the at least one loaner wheel component.

14. A method for providing assistance to a distressed vehicle having a damaged wheel component, the method comprising:

receiving an assistance request regarding the distressed vehicle;

identifying an appropriate assistance point facility in a vicinity of a location of the distressed vehicle;

transmitting information to the appropriate assistance point facility; and

transmitting instructions to the appropriate assistance point facility;

wherein the assistance request comprises;

information on the location of the distressed vehicle;

information on a nature of damage to the distressed vehicle'"'"'s wheel component; and

information regarding wheel component requirements of the distressed vehicle;

wherein the transmitted information;

reveals the location of the distressed vehicle; and

enables identification of a loaner wheel component corresponding to the wheel component requirements of the distressed vehicle; and

wherein the transmitted instructions provide;

instructions for making a service call to the distressed vehicle; and

instructions for replacing the damaged wheel component with the loaner wheel component.

15. A system for providing loaner wheel components to a distressed vehicle, the system comprising:

a central company database containing locations of a plurality of assistance point facilities having warehouses of loaner wheel components;

an emergency call center for receiving emergency calls about distressed vehicles having damaged wheel components;

a first data structure for storing information about the emergency calls;

a processor for comparing first data structure information about distressed vehicle location with a geographic table of the central company database in which locations of the assistance point facilities are provided, and for identifying an appropriate assistance point facility proximate to the distressed vehicle;

a transmitter for sending to the appropriate assistance point facility dispatch authorizations to make service calls to distressed vehicles with damaged wheel components and to replace the damaged wheel components with loaner wheel components;

replacement approval means for providing wheel component reference dealers with authority to remove the loaner wheel components and to replace the loaner wheel components with new wheel components; and

dispatch means for directing removed loaner wheel components from the reference dealers to the assistance point facilities;

wherein the first data structure stores information regarding distressed vehicle location, distressed vehicle type, and a nature of wheel component damage.