Ordering provisioning request execution based on service level agreement and customer entitlement

• US 7,461,149 B2
• Filed: 01/13/2004
• Issued: 12/02/2008
• Est. Priority Date: 01/13/2004
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Tittizer, Abigail Alice, Pagan, Elfred, Gasca, Miguel Edmundo Jr.
• Primary Examiner(s): BAROT, BHARAT
• Application Number:
  US10/756,151
• Publication Number:
  US 20050198231A1
• Time in Patent Office: 1,785 Days
• Field of Search: 709202-203, 709220-221, 709225-226, 709/229, 718102-104
• US Class Current: 709/226
• CPC Class Codes: G06F 9/5061 Partitioning or combining of resources

Abstract

A solution provided here comprises receiving requests for a service from a plurality of customers, responding to the requests for a service, utilizing a shared infrastructure, and configuring the shared infrastructure, based on stored customer information. Another example of such a solution comprises:

• • analyzing at least one provisioning request;
  • assigning a priority to the provisioning request, based on performance data and stored customer information;
  • configuring a shared infrastructure, according to the provisioning request and the priority; and
  • responding to requests for services, utilizing the shared infrastructure.

Claims

1. A method of allocating computing resources, said method comprising:

receiving requests for services from a plurality of customers;

responding to said requests for services, utilizing a shared infrastructure; and

configuring said shared infrastructure, based on stored customer information for the plurality of customers, wherein the stored customer information comprises service level agreement information comprising terms of a service level agreement for each of the plurality of customers;

wherein said configuring comprises assigning a priority to the requests, based on the terms of the service level agreement for each of the plurality of customers.

2. The method of claim 1, further comprising:

creating a provisioning request, corresponding to one of said customers; and

transmitting said provisioning request;

wherein said configuring is carried out according to said provisioning request.

3. The method of claim 1, further comprising:

forming a group of provisioning requests; and

including in said group provisioning requests corresponding to two or more of said customers;

wherein said configuring is carried out according to said group of provisioning requests.

4. The method of claim 3, wherein:

said configuring further comprises configuring according to said group of provisioning requests, before configuring according to other provisioning requests that are not included in said group.

5. The method of claim 1, wherein:

said configuring further comprises configuring based on performance data concerning said shared infrastructure.

6. The method of claim 1, wherein:

said configuring further comprises configuring based on predictions concerning utilization of said shared infrastructure.

7. The method of claim 1, wherein:

said configuring further comprises assigning the priority, based on categories of said stored customer information, chosen from;

actual violations of said terms;

penalties for violations of said terms; and

sensitivity to violations of said terms.

8. The method of claim 1, wherein said configuring further comprises assigning the priority based on revenue attributed to one of said customers.

9. A method of allocating computing resources, said method comprising:

analyzing at least one provisioning request;

assigning a priority to said at least one provisioning request, based on performance data and stored customer information for each of a plurality of customers, wherein the stored customer information comprises service level agreement information comprising terms of a service level agreement for each of the plurality of customers;

configuring a shared infrastructure, according to said provisioning request and said priority; and

responding to requests for services, utilizing said shared infrastructure.

10. The method of claim 9, wherein:

said configuring further comprises configuring according to predictions concerning utilization of said shared infrastructure.

11. The method of claim 9, further comprising:

creating said provisioning request; and

transmitting said provisioning request.

12. The method of claim 9, further comprising:

forming a provisioning-request group;

wherein;

said provisioning-request group corresponds to two or more customers; and

said configuring further comprises configuring according to said provisioning-request group, before configuring according to other provisioning requests that are not included in said provisioning-request group.

13. The method of claim 9, wherein said service level agreement information comprises:

actual violations of said terms;

penalties for violations of said terms; and

sensitivity to violations of said terms.

14. The method of claim 9, further comprising:

placing said provisioning request in a queue, according to said priority.

15. The method of claim 9, wherein said assigning a priority further comprises:

utilizing a range of scores, having a high-priority end; and

assigning a score at the high-priority end of said range of scores, if;

there is a high probability of service level agreement violation;

or

there is a high cost of service level agreement violation;

or both.

16. The method of claim 9, wherein said stored customer information comprises revenue attributed to one of said customers.