Methods and associated systems for an airline to enhance customer experience and provide options on flights

• US 7,472,080 B2
• Filed: 06/23/2006
• Issued: 12/30/2008
• Est. Priority Date: 10/24/2003
• Status: Active Grant

• Current Assignee: Tenon & Groove LLC
• Original Assignee: Sachin Goel
• Inventors: Goel, Sachin
• Primary Examiner(s): Smith; Jeffrey A.
• Assistant Examiner(s): Allen; William J.
• Application Number:
  US11/474,115
• Publication Number:
  US 20070244766A1
• Time in Patent Office: 921 Days
• Field of Search: 705/1, 705 5- 6, 705 26- 27
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/025 Coordination of plural reservations, e.g. plural trip segments, transportation combined with accommodation
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0244 Optimization
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0617 Representative agent
• CPC Class Codes: G06Q 30/0621 Item configuration or customization
• CPC Class Codes: G06Q 30/0641 Shopping interfaces

Abstract

A computer-implemented system and method for an airline to enhance customers'"'"' experience. A computer-implemented service is operated that delivers to a customer an option to fly on up to n of m selected flights, where m and n are whole numbers and n<m. Information is recorded in a data store, pertaining to said option. In addition, a system is operated to define each of the n chosen flights, whereby after each of the n chosen flights is defined, the customer can fly on said chosen flight. The information pertaining to said defined flights is recorded in a data store.

Claims

1. A computer-implemented method for an airline to enhance customers'"'"' experience in dealing with an airline, comprising:

a. operating a computer-implemented service that delivers to a customer an option to fly on up to n of m selected flights which satisfy at least some criteria set by the customer, and which holds at least one seat for said customer on said m flights,

i. where,

1. m and n are whole numbers and

2. n<

m, and

ii. recording information pertaining to at least said option in a data store;

b. operating a system to define each of the n chosen flights, in response to input from a customer or an entity authorized by a customer for at least one of said n chosen flights, whereby after each of the n chosen flights is defined, the customer can fly on said chosen flight; and

c. recording information pertaining to at least said chosen flights in a data store.

2. The method of claim 1 wherein delivering a said option occurs in relation to a customer purchasing a ticket for at least one flight.

3. The method of claim 2 wherein the ticket purchase is for a flight other than a flight for which an option is delivered.

4. The method of claim 1 wherein said flights are selected in multiple transactions.

5. The method of claim 1 wherein said flights are defined in at least one transaction.

6. The method of claim 5 wherein value of said n is defined after said option is delivered to the customer.

7. The method of claim 1 wherein operating the system to define flights includes the customer defining, at one or more times, one or more of the n chosen flights.

8. The method of claim 1 wherein operating the system to define flights includes the airline defining, at one or more times, one or more of the n chosen flights.

9. The method of claim 1 wherein operating a computer-implemented service includes the airline receiving from the customer an indication of one or more terms and conditions associated with said option.

10. The method of claim 1 wherein operating a computer-implemented service includes the airline delivering to the customer one or more terms and conditions associated with said option.

11. The method of claim 1 wherein no payment transaction is executed between the airline and the customer in connection with the option and the selected flights.

12. The method of claim 1 wherein at least one payment transaction is executed between the airline and the customer.

13. The method of claim 12 wherein the payment transaction includes a soft value.

14. The method of claim 1 wherein the option does not include a notify deadline condition.

15. The method of claim 1 wherein the option includes at least one notify deadline condition.

16. The method of claim 15 wherein at least one of said m flights is defined as the chosen flight if the customer fails to satisfy said notify deadline condition.

17. The method of claim 1 wherein at least one of the associated seats on said m flights is released for reuse by the airline.

18. The method of claim 1 wherein said m flights are from more than one airline.

19. The method of claim 1 wherein the customer interacts with the service via at least one web site.

20. The method of claim 1 wherein the delivery of option includes an electronic delivery of said option.

21. The method of claim 1 wherein the customer interacts with another entity operating the service other than the airline.

22. The method of claim 1 wherein the customer receives said option included in a fare class that does not separately identify a price for the inclusion of said option within the total ticket price.

23. The method of claim 1 wherein at least one airline operates at least one of the service or the system.

24. The method of claim 1 wherein at least one airline and at least one other entity each operates at least one of the service or the system.

25. The method of claim 1 wherein at least one airline identifies to the customer at least one eligible flight for said option and allows the customer to select at least one of said m flights from the eligible flights.

26. The method of claim 1 wherein at least one airline selects at least one of said m flights for the customer.

27. The method of claim 1 wherein an airline allocates at least one seat in at least one flight to another airline or entity, which may deliver said option on at least one of said allocated flights.

28. The method of claim 27 wherein said allocation of seats includes at least one condition requiring return of one or more seats.

29. The method of claim 1 wherein operating the system to define flights includes an entity other than an airline or a customer defining, at one or more times, one or more of the n chosen flights.

30. The method of claim 1 wherein delivering an option includes holding at least one more confirmed flight than said n flights for the customer.

32. The method of claim 1 or claim 31 further comprising releasing the hold on seats as and when the n flights are defined.

31. A computer-implemented method for an airline to enhance a customers'"'"' experience in dealing with the airline, comprising:

a. providing a data store including relevant information regarding flights, sufficient to identify flights an airline chooses to make eligible for flight options;

b. using a server with which customers may interact for flight options;

c. using a server to receive inputs, from at least a customer, for flight options and searching the data store for flights eligible for flight options matching all or part of the inputs received;

d. displaying the search results output from the server;

e. receiving selections from at least among the search results of some or all of m flights to be grouped for flight options;

f. delivering to the customer an option to fly on up to n of said m flights, on which at least one seat is held for the customer on said m flights, and recording information for at least said option in a data store, where,

i. m and n are whole numbers and

ii. n<

m;

g. operating a service to receive from a customer or an entity authorized by a customer at least one input to define at least one of the n flights among said m flights; and

h. recording information pertaining to at least said n flights in a data store.

33. A system to provide options on flights, comprising:

a. a data store including relevant information regarding flights, sufficient to identify flights an airline chooses to make eligible for flight options;

b. a server with which customers may interact for flight options;

c. a server being adapted to receive inputs for flight options and to search the data store for flights eligible for flight options matching all or substantially all the inputs received;

d. at least one output device to output the search results from the server;

e. a data processor being adapted to receive selections from at least among the search results of some or all of m flights to be grouped for flight options;

f. a data processor being adapted to deliver to the customers options to fly on up to n of said m flights on which at least one seat is held for the customer on said m flights, and to record information for at least said options in a data store, where,

i. m and n are whole numbers and

ii. n<

m;

g. an input device being adapted to receive from a customer or an entity authorized by a customer at least one input to define the n flights among said m flights; and

h. a data processor being adapted to record information pertaining to at least said n flights in a data store.

34. A system for providing options on flights, comprising one or more computers executing suitable program code to:

a. deliver to a customer an option to fly on up to n of m selected flights which satisfy at least some criteria set by the customer, and which holds at least one seat for said customer on said m flights,

i. where,

1. m and n are whole numbers and

2. n<

m;

b. record information pertaining to at least said option in a data store;

c. receive from a customer or an entity authorized by a customer at least one input to define each of n chosen flights, whereby after each of the n chosen flights is defined, the customer can fly on said chosen flights; and

d. record information pertaining to at least said chosen flights in a data store.