System and method for offering a financial product

• US 7,472,088 B2
• Filed: 06/01/2001
• Issued: 12/30/2008
• Est. Priority Date: 01/19/2001
• Status: Active Grant

• Current Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Original Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Inventors: Taylor, James W., Coro, Luz-Maria
• Primary Examiner(s): Trammeli; James P.
• Assistant Examiner(s): Apple; Kirsten Sachwitz
• Application Number:
  US09/872,447
• Publication Number:
  US 20020147669A1
• Time in Patent Office: 2,769 Days
• Field of Search: 705/36.R, 705 15- 17, 705/14, 705/5, 705/35, 705/38, 726 3- 21, 902 9- 21
• US Class Current: 705/38
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/03 Credit; Loans; Processing thereof

Abstract

A system and method for offering a financial product to a customer in real-time while the customer is conducting a transaction over a network. In response to received identification information regarding the customer over the network, the present system and method retrieves data related to the identification information, determines if the customer qualifies to receive an offer of the financial product in response to the retrieved data, and then offers the financial product to the customer if the customer qualifies. If the customer accepts the offer of the financial product, the financial product is made immediately usable by the customer. This entire process is performed while the customer is conducting a transaction on-line or via telephone. In other words, the process is conducted in real-time. Because the determination of the qualification for an offer is conducted in real-time, the back-end process required to re-check the customer'"'"'s credit data before approving the offer is eliminated.

Claims

1. A method of offering a financial product to a customer while the customer is conducting an transaction through a web site, the method comprising:

receiving customer identification information input by the customer to facilitate the transaction over a network connection;

performing a credit review process comprising;

retrieving data related to the identification information using at least a portion of the identification information; and

determining if the customer qualifies to receive an offer of the financial product based at least in part on the retrieved data;

relaying information for the offer of the financial product to the web site over the network connection if the customer qualifies to receive the offer; and

presenting the offer to the customer through the web site before the transaction is complete,

wherein the customer is unaware of the credit review process it the customer does not qualify to receive the offer.

2. The method of claim 1, wherein the acts of receiving, retrieving, determining, relaying, and presenting occur in real-time, in parallel to the customer conducting the transaction on the web site.

3. The method of claim 1, wherein the identification information is received directly from the customer.

4. The method of claim 1, wherein the identification information is received from an entity other than the customer.

5. The method of claim 4, wherein the entity is a merchant associated with a vendor web site that sells products or services.

6. The method of claim 1, wherein the identification information is any information that personally identifies the customer.

7. The method of claim 6, wherein the identification information is selected from the group consisting of name, address, social security number, account identification number, password, computer identification tag, and any combination thereof.

8. The method of claim 1, wherein the retrieving step further comprises obtaining at least a portion of the data from external sources.

9. The method of claim 8, wherein the external sources include at least one credit bureau.

10. The method of claim 1, wherein the data includes credit related data.

11. The method of claim 10, wherein the credit related data contains FICO score data, delinquency data, credit activity data, and credit history data.

12. The method of claim 1, wherein the data includes demographic data.

13. The method of claim 12, wherein the demographic data contains information related to the residence, income, household make-up, and lifestyle of the customer.

14. The method of claim 1, wherein the customer is a person.

15. The method of claim 14, wherein the step of relaying information for the offer of the financial product to the web site over the network connection includes relaying information for the offer of at least one of a credit card, an overdraft product, a mortgage, a mortgage refinancing, an auto loan, a student loan, a personal loan, insurance, a home equity loan, a credit line extension, or margin lending products to the web site.

16. The method of claim 14, wherein the step of relaying information for the offer of the financial product to the web site over the network connection includes relaying information for the offer of one or more financial product packages, each of the financial product packages containing at least one of a credit card, an overdraft product, a mortgage, a mortgage refinancing, a tax grievance, an auto loan, a student loan, a personal loan, insurance, a home equity loan, a credit line extension, or margin lending products to the web site.

17. The method of claim 16 further comprising customizing each of the financial product packages for the customer based on the data.

18. The method of claim 17, further comprising grouping each of the financial product packages into conservative, normal, or flexible financial product packages.

19. The method of claim 1, wherein the customer is a business.

20. The method of claim 19, wherein the step of relaying information for the offer of the financial product to the web site over the network connection includes relaying information for the offer of at least one of a business loan, a business credit card, a benefits package, an escrow account, a payroll account, an overdraft product, an auto loan, insurance, a credit line extension, or margin lending products to the web site.

21. The method of claim 1, further comprising receiving a response to the offer.

22. The method of claim 21, wherein the step of receiving a response occurs in real-time.

23. The method of claim 22, wherein the response is an acceptance or a refusal of the offer of the financial product.

24. The method of claim 21, wherein the financial product is immediately usable by the customer for the transaction after receiving the acceptance of the offer without the need to gain qualify the customer based on the retrieved data.

25. The method of claim 24, further comprising:

verifying the identity of the customer after receiving the acceptance of the offer before the financial product is immediately usable by the customer.

26. The method of claim 1, wherein the step of offering the financial product is performed by an entity other than that performing the step of determining if the customer qualifies for the offer.

27. The method of claim 1, wherein the steps of retrieving data and determining if the customer qualifies are performed by a financial institution.

28. The method of claim 27, wherein the financial institution is a bank, credit union or savings and loan organization.

67. The system according to claim 4, wherein the entity is a membership based organization associated with the website.

29. A method of offering a financial product to a customer while the customer is engaged in an online transaction, the method comprising:

maintaining a web site;

receiving identification information from a customer engaged in the online transaction without the customer initiating an application for a financial product, the identification information provided by the customer to the web site;

forwarding the identification information to a financial institution adapted to determine if the customer qualifies for the offer of the financial product;

receiving an indication from the financial institution regarding the qualification of the customer; and

offering the financial product through the web site to the customer if they qualify while the customer is still engaged in the online transaction;

wherein the acts of receiving the identification information, forwarding the identification information, receiving the indication of qualification and offering the financial product occur while the customer is conducting a transaction with the web site.

30. The method of claim 29, wherein the identification information is any information that personally identifies the customer.

31. The method of claim 30, wherein the identification information is selected from the group consisting of name, address, social security number, account identification number, password, computer identification tag, and any combination thereof.

32. The method of claim 30, wherein the customer is one of a person and a business.

33. The method of claim 32, wherein the step of offering the financial product includes offering a credit card.

34. The method of claim 30, further comprising receiving a response to the offer.

35. The method of claim 34, wherein the step of receiving a response occurs before the completion of the transaction with the web site.

36. The method of claim 35, wherein the response is an acceptance or a refusal of the offer of the financial product.

37. The method of claim 36, wherein the transaction is a purchase transaction and the financial product is immediately usable by the customer to complete the purchase transaction after receiving the acceptance of the offer without the need to again qualify the customer based on the retrieved data.

38. The method of claim 37, further comprising:

verifying the identity of the customer after receiving the acceptance of the offer and before the financial product is immediately usable by the customer.

39. The method of claim 29, wherein the financial institution is a bank, credit union, or savings and loan organization.

40. A system for offering a financial product to a customer, the system comprising:

a network;

a web site;

a first interface coupled to the network that receives identification information regarding the customer, the identification information provided by the customer to the web site while the customer is conducting an online-transaction on the web site, the web site having a second interface that retrieves data related to the identification information;

a processor coupled to the first interface and the second interface, the processor adapted to;

determine if the customer qualifies for the offer of the financial product in response to the retrieved data;

transmit the offer of the financial product to the customer via the network through the first interface if the customer qualifies; and

present the offer to the customer via the first interface before the customer has completed the online transaction, wherein, if accepted, the customer may use the financial product to complete the transaction.

41. The system of claim 40, wherein the first interface receives the identification information via electronic transmission.

42. The system of claim 40, wherein the identification information is any information that personally identifies the customer.

43. The system of claim 42, wherein the identification information is selected from the group consisting of name, address, social security number, account identification number, password, computer identification tag, and any combination thereof.

44. The system of claim 40, wherein the second interface is further coupled to one or more external sources that contain at least a portion of the data related to the identification information.

45. The system of claim 44, wherein the external sources include at least one credit bureau.

46. The system of claim 40, wherein the data includes credit related data.

47. The system of claim 40, wherein the customer is a person.

48. The system of claim 47, wherein the financial product includes at least one of a credit card, an overdraft product, a mortgage, a mortgage refinancing, an auto loan, a student loan, a personal loan, insurance, a home equity loan, a credit line extension, or a margin lending product.

49. The system of claim 47, wherein the financial product includes one or more financial product packages, each of the financial product packages containing at least one of a credit card, an overdraft product, a mortgage, a mortgage refinancing, a tax grievance, an auto loan, a student loan, a personal loan, insurance, a home equity loan, a credit line extension or a margin lending product.

50. The system of claim 40, wherein the customer is a business.

51. The system of claim 50, wherein the financial product includes at least one of a business loan, a business credit card, a benefits package, an escrow account, a payroll account, an overdraft product, an auto loan, insurance, a credit line extension, or a margin lending product.

52. A system for offering a financial product to a customer, the system comprising:

a web site linked to the Internet, the web site being adapted to receive identification information from the customer in response to a request to perform a transaction, the identification information provided by the customer to the web site while the customer is conducting an online transaction on the web site;

a processor coupled to the web site; and

one or more databases linked to the processor, the one or more databases containing data related to the identification information of the customer;

wherein the processor is adapted to;

retrieve data related to the identification information from at least one of the one or more databases;

determine if the customer qualifies for an offer of the financial product in response to the retrieved data;

transmit the offer of the financial product to the customer via the web site if the customer qualifies; and

present the offer to the customer while the customer is still at the web site.

53. The system of claim 52, wherein the identification information is any information that personally identifies the customer.

54. The system of claim 53, wherein the identification information is selected from the group consisting of name, address, social security number, account identification number, password, computer identification tag, and any combination thereof.

55. The system of claim 52, wherein the database is an external database.

56. The system of claim 55, wherein the external database is a credit bureau database.

57. The system of claim 56, wherein the data includes credit related data.

58. The system of claim 52, wherein the customer is a person.

59. The system of claim 58, wherein the financial product includes at least one of a credit card, an overdraft product, a mortgage, a mortgage refinancing, an auto loan, a student loan, a personal loan, insurance, a home equity loan, a credit line extension, or a margin lending product.

60. The system of claim 58, wherein the financial product includes one or more financial product packages, each of the financial product packages containing at least one of a credit card, an overdraft product, a mortgage, a mortgage refinancing, a tax grievance, an auto loan, a student loan, a personal loan, insurance, a home equity loan, a credit line extension or a margin lending product.

61. The system of claim 52, wherein the customer is a business.

62. The system of claim 61, wherein the financial product includes at least one of a business loan, a business credit card, a benefits package, an escrow account, a payroll account, an overdraft product, an auto loan, insurance, a credit line extension, or a margin lending product.

63. The system of claim 52, wherein the processor is located within a financial institution.

64. The system of claim 63, wherein the financial institution is a bank, credit union, or a savings and loan organization.

66. The system according to claim 52, wherein the transaction is a purchase transaction and, if accepted, the customer may use the financial product to complete the purchase transaction.

65. A method of offering a financial product to a customer, the method comprising:

maintaining a web site;

receiving identification information from a customer conducting a transaction on the web site, the identification information including at least one of a name, an address, a social security number, an account identification number, a password, and a computer identification tag, the identification information-provided by the customer to the web site;

without notifying the customer, forwarding the identification information to a financial institution adapted to determine if the customer qualifies for an offer of the financial product, the financial product including at least one of a credit card, an overdraft product, a mortgage, a mortgage refinancing, an auto loan, a student loan, a personal loan, insurance, a home equity loan, a credit line extension and margin lending products;

receiving an indication from the financial institution regarding the qualification of the customer; and

offering the financial product through the web site to the customer in response to an indication that the customer qualifies;

wherein the acts of receiving the identification information, forwarding the identification information, receiving the indication of qualification and offering the financial product occur before the customer completes the transaction.