Method and system for automatic handling of invitations to join communications sessions in a virtual team environment
First Claim
1. A system for inviting a person to join a communications session initiated using a team member interface of a virtual team environment, comprising:
- a collaboration services suite for;
receiving an invitation request message from the team member interface of a member of the team, the invitation request message including an identification of the person to be invited to join the communications session, and an identification of a desired type of communication;
identifying a preferred communications device of the person to be invited for the communications session, based on the received invitation request message and dynamically maintained availability information of the person to be invited, the availability information comprising communications information identifying types of communication in which the person prefers to participate, and, for each identified type of communication, a respective communication device that the person prefers to use to participate in that type of communication, wherein at least one communication device is only reachable through a Switched Telephone Network (STN);
identifying a preferred communications medium associated with the person for handling an invitation to join the communications session; and
sending an invitation from the collaboration services suite to the person using the identified preferred communications medium.
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Accused Products
Abstract
A collaboration services suite is adapted to support a plurality of integrated telecommunications services accessed by geographically dispersed team members using a virtual team environment (VTE) client that generates a graphical user interface (GUI) for each of the respective team members. Communications sessions are automatically set up by the collaboration services suite in response to request messages generated by the VTE client when a team member initiates a communications session request using the GUI. Team members require no knowledge of another team member'"'"'s communications device address in order to initiate a communications session. The collaboration services suite includes a VTE server that communicates with the VTE clients, a presence engine that collects and maintains a status of communications devices specified in a current profile of the team member; and, a call server for handling setup and control of a voice component of each communications session completed.
65 Citations
43 Claims
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1. A system for inviting a person to join a communications session initiated using a team member interface of a virtual team environment, comprising:
a collaboration services suite for; receiving an invitation request message from the team member interface of a member of the team, the invitation request message including an identification of the person to be invited to join the communications session, and an identification of a desired type of communication; identifying a preferred communications device of the person to be invited for the communications session, based on the received invitation request message and dynamically maintained availability information of the person to be invited, the availability information comprising communications information identifying types of communication in which the person prefers to participate, and, for each identified type of communication, a respective communication device that the person prefers to use to participate in that type of communication, wherein at least one communication device is only reachable through a Switched Telephone Network (STN); identifying a preferred communications medium associated with the person for handling an invitation to join the communications session; and sending an invitation from the collaboration services suite to the person using the identified preferred communications medium. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of inviting a person to join a communications session initiated using a collaboration services suite accessed from a team member interface of a virtual team environment, comprising steps of:
at the collaboration services suite; receiving an invitation request message from the team member interface of a member of the team, the invitation request message including an identification of the person to be invited to join the communications session, and an identification of a desired type of communication; identifying a preferred communications device of the person to be invited for the communications session, based on the received invitation request message and dynamically maintained availability information of the person to be invited, the availability information comprising communications information identifying types of communication in which the person prefers to participate, and, for each identified type of communication, a respective communication device that the person prefers to use to participate in that type of communication, wherein at least one communication device is only reachable through a Switched Telephone Network (STN); identifying a preferred communications medium associated with the person for handling an invitation to join the communications session; and sending an invitation from the collaboration services suite to the person using the identified preferred communications medium. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43)
Specification