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Apparatus and method for specifying and obtaining services through an audio transmission medium

  • US 7,475,149 B2
  • Filed: 12/06/2001
  • Issued: 01/06/2009
  • Est. Priority Date: 10/30/2000
  • Status: Expired due to Term
First Claim
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1. A method comprising:

  • receiving from a user at least one search criterion via an audio connection, the at least one search criterion including a threshold for a quality of service rating;

    presenting during the audio connection, a list of a plurality of service providers in an audio form to the user according to the at least one search criterion;

    determining a selection of the user for a selected service provider from the list;

    during the audio connection, connecting the user with the selected service provider for a live conversation via the audio connection;

    detecting a completion of the live conversation between the user and the selected service provider; and

    while the user remains connected to the audio connection, prompting the user for the quality of service rating for services rendered by the selected service provider in response to a detected completion of the live conversation.

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