Method and system for multiple-channel automatic recall
First Claim
1. An automatic call back process for automatically calling back registered users called by a calling user in a telecommunications system including at least one telecommunications network or digital data transmission network, and at least one telecommunications terminal for each user adapted to be connected to one of the networks, said process comprising the steps of:
- introducing a user profile for each registered user in a database, said profile including agenda and filtering data defining time slots of availability, each said time slot being associated with at least one list of parties being authorized or not authorized to call the user during each said time slot,determining and updating an accessibility status for each registered user which specifies at least one terminal associated with the registered user to be accessible or not accessible by a network through the terminal, following a call by a calling user to a called registered user, anddetermining an availability status of the called registered user according to which the calling user is authorized within the current time slot to have communication with the called registered user, according to the profile data of the called registered user, and according to identification information of the calling user,wherein if the called registered user is not accessible or does not authorize the calling user to have communication with the called registered user during said current time slot, offering to the calling user to be automatically connected to the called registered user as soon as the called registered user is accessible and available for the calling user within the next available time slot of the called registered user according to the agenda data of said called registered user, and, if the called registered user accepts the offer, triggering an automatic call back procedure, andduring the automatic call back procedure triggered within said next available time slot of the called registered user and as soon as the called registered user becomes accessible and available for the calling user, calling back the calling user and connecting the calling user with the called registered user.
1 Assignment
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Accused Products
Abstract
The invention concerns a method which consists in introducing for each registered user a profile comprising filtering and agenda data, determining and updating an accessibility status of each registered user terminal (10, 11), depending on whether the latter is accessible or not through a network, and following a call by a caller to the registered user: determining an availability status of the called user depending on whether the caller is authorized to communicate with the called party on the basis of the called party'"'"'s profile data, and an identification of the caller, if the called party is not accessible or does not authorize the caller to complete his call, proposing to the caller to be automatically put through to the called party, when the latter will be accessible and available for the caller, if the latter agrees, triggering an automatic recall procedure enabling to put through the caller'"'"'s call (17) to the called party.
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Citations
13 Claims
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1. An automatic call back process for automatically calling back registered users called by a calling user in a telecommunications system including at least one telecommunications network or digital data transmission network, and at least one telecommunications terminal for each user adapted to be connected to one of the networks, said process comprising the steps of:
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introducing a user profile for each registered user in a database, said profile including agenda and filtering data defining time slots of availability, each said time slot being associated with at least one list of parties being authorized or not authorized to call the user during each said time slot, determining and updating an accessibility status for each registered user which specifies at least one terminal associated with the registered user to be accessible or not accessible by a network through the terminal, following a call by a calling user to a called registered user, and determining an availability status of the called registered user according to which the calling user is authorized within the current time slot to have communication with the called registered user, according to the profile data of the called registered user, and according to identification information of the calling user, wherein if the called registered user is not accessible or does not authorize the calling user to have communication with the called registered user during said current time slot, offering to the calling user to be automatically connected to the called registered user as soon as the called registered user is accessible and available for the calling user within the next available time slot of the called registered user according to the agenda data of said called registered user, and, if the called registered user accepts the offer, triggering an automatic call back procedure, and during the automatic call back procedure triggered within said next available time slot of the called registered user and as soon as the called registered user becomes accessible and available for the calling user, calling back the calling user and connecting the calling user with the called registered user. - View Dependent Claims (2, 3, 4, 5, 6, 13)
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7. An automatic call back system for automatically calling back registered user called by a calling user in a telecommunications system that includes at least one of a telecommunications network and a digital data transmission network, and at least one telecommunications terminal for each user adapted to be connected to one of the networks, the system comprising:
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a service coordination server with which each user of the automatic call back system must register and introduce a user profile including agenda and filtering data defining time slots of availability, each said time slot being associated with at least one list of parties being authorized or not authorized to call the user during said time slot, means for updating an accessibility status of each registered user, according to which at least one terminal of said registered user is or is not accessible by a network and is or is not on the line, a call server to which is transmitted all of the calls destined to a registered user, means for updating an availability status of a registered user in relation to a calling user, according to which the calling user is authorized or not authorized to have contact with the registered user, according to said filtering and agenda data contained in the profile of the registered user, and means for triggering an automatic call back procedure of a registered user called by a calling user, when a called registered user is not accessible or available in relation to the calling user, said automatic call back procedure placing the calling user in contact with the call registered user during the next available time slot of said called registered user according to the agenda data of said called registered user and as soon as the called registered user becomes accessible and available for the calling user, according to the of said accessibility status and said availability status. - View Dependent Claims (8, 9, 10, 11)
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12. A service coordination server for the implementation of an automatic call back service of a registered user, requested by a calling user in a telecommunications system including at least one telecommunications or digital data transmission network, each user being equipped with at least one telecommunications terminal adapted to be connected to one of the networks, the server comprising:
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means for allowing users of the automatic call back service to register and introduce a user profile including the agenda and filtering data defining time slots of availability, each said time slot being associated with at least one list of parties being authorized or not authorized to call the user during said time slot, means for updating an accessibility status of each registered user, according to which at least one terminal said each registered user is or is not accessible by a network and is or is not on the line, means for updating an availability status of a registered user in relation to a calling user, according to which the calling user is authorized or not authorized to have contact with the registered user according to the filtering and agenda data contained in the profile of the registered user, and means for triggering an automatic call back procedure of the registered user called by a calling user, when a called registered user is not accessible or not available in relation to the calling user, said automatic call back procedure connecting the calling user with the called registered user during the next available time slot of the called registered user according to the agenda data of said called registered user and as soon as the called registered user becomes accessible and available for the calling user, according to of said accessibility status and said availability status.
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Specification