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Method and system for providing updated help and solution information at a printing device

  • US 7,480,064 B2
  • Filed: 03/31/2003
  • Issued: 01/20/2009
  • Est. Priority Date: 03/31/2003
  • Status: Expired due to Fees
First Claim
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1. A printing device configured to:

  • detect a problem relative to the printing device;

    download, in response to detecting the problem relative to the printing device, solution data from a specified remote server that stores the solution data;

    display, through a user interface on the printing device, one or more recommended actions, based on the solution data, to address the problem;

    update statistics that indicate how many times the one or more recommended actions have been displayed;

    determine whether a number of times that the one or more recommended actions have been displayed exceeds a specified threshold;

    generate, in response to determining that the number of times that the one or more recommended actions have been displayed exceeds the specified threshold, a notification that indicates that the number of times that the one or more recommended actions have been displayed exceeds the specified threshold; and

    send the notification to a specified e-mail address.

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