Providing voice messages to an intended recipient

• US 7,480,368 B2
• Filed: 08/21/2007
• Issued: 01/20/2009
• Est. Priority Date: 08/21/2006
• Status: Active Grant

• Current Assignee: Pinger Incorporated
• Original Assignee: Pinger Incorporated
• Inventors: Sipher, Joseph K.
• Primary Examiner(s): Gauthier; Gerald
• Application Number:
  US11/842,907
• Publication Number:
  US 20080043939A1
• Time in Patent Office: 518 Days
• Field of Search: 379/45, 379/88.12, 379/88.25, 379/88.16, 455/414.1, 455/412.2
• US Class Current: 379/88.12
• CPC Class Codes: H04M 1/72433 for voice messaging, e.g. dictaphones for answering incoming calls H04M1/64
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

A voice message service provider enables users to access voice messages through a first access point for creating voice messages and a second access point for retrieving the created voice messages. In one implementation, a user calls the first access point to create a message, and the voice message provider indexes the created voice message with a message retrieval telephone number and one or more recipient identifiers. A notification message containing the message retrieval telephone number is sent to the intended recipient to provide notification of the voice message. The intended recipient may retrieve the voice message by calling the message retrieval number contained within the notification message and providing the recipient identifier. The voice message service provider identifies the voice message associated with the message retrieval number and recipient identifier and returns the voice message to the intended recipient.

Claims

1. At a voice message provider, a method of delivering voice messages to an intended recipient, comprising:

receiving a voice message from a sender directed to an intended recipient;

storing the voice message in a database;

assigning a retrieval telephone number to the received voice message;

correlating the retrieval telephone number and the received voice message to one or more recipient identifiers for identifying the intended recipient;

preparing a notification message including at least the retrieval telephone number assigned to the received voice message;

sending the notification message to the intended recipient that, when selected by the intended recipient, causes the voice message to be retrieved from the database;

receiving a telephone call from the intended recipient, the telephone call being initiated by intended recipient'"'"'s selection of the notification message which dials the retrieval telephone number included in the notification message;

identifying the voice message correlated to the retrieval telephone number and to the recipient identifier; and

sending the voice message to the intended recipient.

2. The method as recited in claim 1, wherein the notification message, when selected by the intended recipient, automatically retrieves the voice message from the database by automatically dialing the phone number assigned to the received voice message.

3. The method as recited in claim 1, wherein assigning a phone number to the received voice message further comprises selecting the phone number from a predefined list of message retrieval phone numbers.

4. The method as recited in claim 3, wherein selecting the phone number from a predefined list of message retrieval phone numbers further comprises selecting one of the message retrieval phone numbers that has not already been assigned to another voice message for the intended recipient.

5. The method as recited in claim 1, wherein correlating the retrieval telephone number and the received voice message to one or more recipient identifiers for identifying the intended recipient further comprises storing the correlation between the retrieval telephone number, received voice message, and recipient identifiers in a searchable index.

6. The method as recited in claim 1, wherein preparing a notification message including at least the retrieval telephone number assigned to the received voice message further comprises including thread information for the voice message within the notification message.

7. The method as recited in claim 1, wherein preparing a notification message including at least the retrieval telephone number assigned to the received voice message further comprises preparing at least one of a short messaging system (“

SMS”

) message, a multimedia messaging system (“

MMS”

) message, an instant message (“

IM”

), and an email.

8. The method as recited in claim 1, wherein receiving a voice message from a sender directed to an intended recipient further comprises receiving the voice message from the sender via a first access point, and wherein receiving a telephone call from the intended recipient further comprises receiving the telephone call from the intended recipient via a second access point, wherein the first access point is distinct from the second access point.

9. The method as recited in claim 1, wherein the recipient identifiers include at least one of a caller ID for the intended recipient, a telephone number for the intended recipient, and a username or password for the intended recipient.