Method and system for selecting a communication channel with a recipient device over a communication network

• US 7,483,525 B2
• Filed: 05/24/2004
• Issued: 01/27/2009
• Est. Priority Date: 05/23/2003
• Status: Active Grant

• Current Assignee: Aawaaz Inc.
• Original Assignee: Kirusa Inc.
• Inventors: Desai, Adesh, Chaddha, Navin, Sodhi, Dan, Kuwadekar, Sanjeev
• Primary Examiner(s): Kuntz; Curtis
• Assistant Examiner(s): Phan; Joseph T
• Application Number:
  US10/852,849
• Publication Number:
  US 20050018820A1
• Time in Patent Office: 1,709 Days
• Field of Search: None
• US Class Current: 379/142.07
• CPC Class Codes: H04L 12/1818 Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 2203/5054 Meet-me conference, i.e. participants dial-in
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/5322 for recording text messages
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 3/565 relating to time schedule aspects

Abstract

The present invention is directed to a system, method, device and machine readable medium for a selecting a recipient device or address with which a sender communicates. A sender using a sender device communicates with a recipient device selection server to indicate he wishes to communicate with a recipient. The sender indicates in what communication mode he wishes to communicate. The recipient device selection server determines all of the recipient devices and which communication modes they can receive. The recipient device selection server then selects a recipient device for the sender.

Claims

1. A method of selecting a recipient address from a plurality of recipient addresses by a criteria manager for a sender to communicate with a recipient over a network, comprising:

communicating a selection of the recipient by the sender to a call manager;

determining a communication mode for each of said recipient addresses by the call manager, wherein said call manager uses a criteria manager to determine said communication mode;

transmitting the identity of the recipient by said call manager to said criteria manager, wherein said criteria manager is in communication with one or more criteria sub-managers;

selecting the recipient addresses by the criteria manager, wherein said selection is based on a ranking of the recipient address by the criteria sub-managers, and wherein said sub-managers comprise a history sub-manger, wherein the history sub-manager is ranked the highest of the sub-manager and the history sub- manager determines the most frequently used recipient address based on past selection and selecting the most frequently used recipient address based on past selection by the criteria manager;

presence sub-manager, recipient device capabilities sub-manager, recipient preferences sub-manager, time sub-manager, and a sender'"'"'s preference sub-manager;

communicating the selected recipient address by the criteria manager to the call manager; and

implementing communication between the sender and the recipient by said call manager on the selected recipient address.

2. The method of claim 1, wherein the recipient address comprises any of a cellular phone address, voice over Internet protocol call address, and a landline phone address.

3. The method of claim 1, wherein the recipient address comprises any of an electronic mail, text message address, and an Internet instant message address.

4. The method of claim 1, wherein said communication mode for the recipient address comprises any of a text message, a voice message, a multimedia messaging service message, a voice channel, an electronic mail, and a messaging server.

5. The method of claim 1, wherein said step of selecting the recipient address by said criteria manager comprises:

evaluating the communication mode capabilities of one or more recipient devices; and

excluding a recipient device that is incapable of communicating with the communication mode indicated by the sender.

6. The method of claim 1, wherein said step of selecting the recipient address by said criteria manager comprises:

determining past selections of said recipient addresses by said sender;

said ranking of said recipient addresses based on past selections; and

selecting said recipient addresses based on said ranking.

7. The method of claim 1, wherein said step of selecting the recipient address by said criteria manager comprises:

determining prior selections of said recipient addresses by the criteria manager;

said ranking of said recipient addresses based on said prior selections; and

selecting said recipient addresses from the recipient addresses based on said prior selections.

8. The method of claim 1, wherein said step of selecting the recipient address by said criteria manager comprises:

determining whether the recipient device is present with a recipient; and

excluding said recipient device if said recipient is not present.

9. The method of claim 1, wherein said step of selecting the recipient address by said criteria manager comprises:

determining whether the recipient is present with a recipient device;

determining a nature of said presence; and

selecting said recipient device based on said nature of said presence.

10. The method of claim 1, wherein said step of selecting the recipient address by said criteria manager comprises:

determining a recipient'"'"'s preference for selecting said recipient address;

ranking said recipient address based upon said recipient'"'"'s preference; and

selecting said recipient address based upon said ranking.

11. The method of claim 1, wherein said step of selecting the recipient address by said criteria manager comprises:

determining a sender'"'"'s preference for selecting said recipient address;

ranking said recipient address based upon said preferences; and

selecting said recipient address based upon said ranking.

12. The method of claim 1, wherein said step of selecting the recipient address by said criteria manager comprises:

determining a time when said sender communicates; and

excluding or including the recipient address if said time is during a predetermined period.

13. The method of claim 1, wherein said step of selecting the recipient address by said criteria manager comprises:

implementing a plurality of criteria including any of;

a sender'"'"'s preferences, a recipient'"'"'s preferences, sender'"'"'prior frequency of selection of said recipient addresses, recipient'"'"'s prior frequency of selection of said recipient addresses, presence of said recipient with a recipient device, and time of communication.

14. The method of claim 1, wherein said step of communicating a selection of the recipient by the sender to the call manager comprises, selecting said recipient using voice commands.

15. The method of claim 1, wherein said communication mode indicated by the sender includes a messaging method comprising:

transmitting a data file from said sender to a messaging server;

associating said data file with a unique access address by said messaging server;

transmitting said unique access address with a notification message;

transmitting said notification message to said recipient;

accessing said transmitted unique access address to retrieve said data file; and

transmitting said data file from said messaging server to said recipient.

16. A computer-readable medium for programming a computer for selecting a recipient address from a plurality of recipient addresses by a sender for communicating with said recipient over a network, said medium including processor executable instructions comprising:

selecting the recipient and communicating said selection by the sender to a call manager;

determining a communication mode for each of said recipient addresses by the call manager, wherein said call manager uses a criteria manager to determine said communication mode;

transmitting the identity of the recipient by said call manager to said criteria manager;

applying a selection criteria by the criteria manager for determining the recipient address from said recipient addresses, wherein the selection criteria utilizes one or more of a profile of said sender and a communication mode in which the sender wishes to communicate;

providing a preferred communication mode for communicating with the recipient by the criteria manager to the call manager; and

selecting the recipient addresses by the criteria manager, wherein said selection is based on a ranking of the recipient address by the criteria sub-managers, and wherein said sub-managers comprises a history sub manager, presence sub-manager, recipient device capabilities sub-manager, recipient preferences sub-manager, time sub-manager, and a sender'"'"'s preference sub-manager;

wherein the history sub-manager is ranked the highest of the sub-manager and the history sub-manager determines the most frequently used recipient address based on past selections and selecting the most frequently used recipient address based on past selections by the criteria manager.

17. A call manager server for selecting a recipient address of a recipient with which a sender communicates over a telephony network comprising:

means for communicating a selection of said recipient by said sender to a call manager;

means for determining a communication mode for each of said recipient addresses by the call manager, wherein said call manager uses a criteria manager to determine said communication mode;

means for transmitting the identity of the recipient by said call manager to said criteria manager;

means for applying a selection criteria by the criteria manager for determining the recipient address from said recipient addresses, wherein said selection criteria utilizes one or more of profile of said sender input by the sender and indications from the sender; and

means for selecting the recipient addresses by the criteria manager, wherein said selection is based on a ranking of the recipient address by the criteria sub-managers, and said wherein said sub-managers comprises a history sub-manager, presence sub-manager, recipient device capabilities sub-manager, recipient preferences sub-manager, time sub-manager, and a senders'"'"'s preference sub manager;

wherein the history sub-manager is ranked the highest of the sub-managers and the history sub-manager determines the most frequently used recipient address based on past selections and selecting the most frequently used recipient address based on past selections by the criteria manager.

18. The server of claim 17, wherein said network comprises any of a cellular network, public-switch telephone network, and voice over Internet protocol network.