Managing presence based on relationship

• US 7,483,969 B2
• Filed: 10/09/2006
• Issued: 01/27/2009
• Est. Priority Date: 10/09/2006
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Chavda, Ankur, Maguire, Justin M., Venkateshaiah, Setty, Rao, Sira P.
• Primary Examiner(s): Maung; Zarni
• Application Number:
  US11/539,848
• Publication Number:
  US 20080086531A1
• Time in Patent Office: 841 Days
• Field of Search: 709/203, 709/206, 709/207, 709/224, 709/226
• US Class Current: 709/223
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A system and method for managing presence information based on a specified presence level between a user and other parties. An interface is provided that allows a user to specify a presence level between the user and one or more other parties. Once a user specifies a presence level, the specified level dictates how an incoming communication request is to be managed in the event that the user is not available to receive the communication. The specified presence level may determine the amount of information disclosed to the other party, the presence that is projected to the other party, and the decision on whether to interrupt the user. In some embodiments, the presence level between the user and other parties is automatically inferred by a relationship engine.

Claims

1. A method of managing communication requests to a user on the basis of a relationship level between the user and a party requesting to communicate with the user, the method comprising:

maintaining a plurality of relationship levels, each of the plurality of relationship levels having one or more associated presence rules that dictate the management of a communication request between two parties that are associated by the respective relationship level;

storing an indication of a relationship level between the user and each of a plurality of other parties; and

upon receipt of a request from a party to communicate with the user, determining if the user has a stored relationship level with the requesting party and;

if the user has a stored relationship level with the requesting party, applying the one or more presence rules associated with the stored relationship level in order to manage the communication request; and

if the user does not have a stored relationship level with the requesting party, inferring a relationship level between the user and the requesting party and applying the one or more presence rules associated with the inferred relationship level in order to manage the communication request.

2. The method of claim 1, wherein the relationship level may be a familial relationship, a professional relationship, or a social relationship.

3. The method of claim 1, wherein the relationship level is inferred based on an e-mail address associated with the requesting party.

4. The method of claim 1, wherein the requesting party is a group.

5. The method of claim 1, wherein the one or more presence rules includes a rule that determines a type of presence information pertaining to the user that the requesting party is allowed to receive.

6. The method of claim 1, wherein the relationship level is inferred based on an analysis of a social network between the user and the requesting party.

7. The method of claim 1, wherein the relationship level is inferred based on an analysis of corporate documentation.

8. The method of claim 1, wherein the relationship level is inferred based on an analysis of a prior interaction with the requesting party.

9. A computer-readable storage medium containing instructions for managing communication requests to a user in a computer system on the basis of a relationship level between the user and a party requesting to communicate with the user by:

storing a plurality of relationship levels, each of the plurality of relationship levels having one or more associated presence rules that dictate the management of a communication request between two parties that are associated by the relationship level;

storing an indication of a relationship level between a user and each of a plurality of other parties; and

upon receipt of a request from a party to communicate with the user;

determining whether there is a stored relationship level associated with the requesting party;

if there is a stored relationship level associated with the requesting party, applying the one or more presence rules associated with the stored relationship level in order to manage the communication request; and

if there is not a stored relationship level associated with the requesting party, inferring a relationship level and applying the one or more presence rules associated with the inferred relationship level in order to manage the communication request.

10. The computer-readable storage medium of claim 9, wherein the relationship level may be a familial relationship, a professional relationship, or a social relationship.

11. The computer-readable storage medium of claim 9, wherein the relationship level is inferred based on an e-mail address associated with the requesting party.

12. The computer-readable storage medium of claim 9, wherein the requesting party is a group.

13. The computer-readable storage medium of claim 9, wherein the one or more presence rules includes a rule that determines a type of presence information pertaining to the user that the requesting party is allowed to receive.

14. The computer-readable storage medium of claim 9, wherein the relationship level is inferred based on an analysis of a social network between the user and the requesting party.

15. The computer-readable storage medium of claim 9, wherein the relationship level is inferred based on an analysis of corporate documentation.

16. The computer-readable storage medium of claim 9, wherein the relationship level is inferred based on an analysis of a prior interaction with the requesting party.

17. A system for managing communication requests to a user on the basis of a relationship level between the user and a party requesting to communicate with the user, the system comprising:

a storage component for storing;

a plurality of relationship levels, each of the plurality of relationship levels having one or more associated rules that dictate the management of a communication request between two parties that are associated by the respective relationship level; and

a specified relationship level between a user and each of a plurality of other parties; and

a presence management component coupled to the storage component that, upon receipt of a request from a party to communicate with the user, determines whether there is a stored relationship level associated with the party and, if there is a stored relationship level, applies the one or more rules associated with the stored relationship level in order to manage the communication request with the user, or, if there is no stored relationship level, infers a relationship level with the party and applies the one or more rules associated with the inferred relationship level in order to manage the communication request with the user.

18. The system of claim 17, wherein a relationship level may be a familial relationship, a professional relationship, or a social relationship.

19. The system of claim 17, wherein the one or more rules includes a rule that determines a type of presence information pertaining to the user that the other party is allowed to receive.