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Agent architecture employed within an integrated message, document and communication system

  • US 7,484,213 B2
  • Filed: 07/12/2004
  • Issued: 01/27/2009
  • Est. Priority Date: 07/11/2003
  • Status: Expired due to Fees
First Claim
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1. A system for managing messages, communications and/or documents, the system comprising a memory for storing program code and a processor to process the program code to cause the operation of:

  • providing a plurality of task agents, each task agent to perform one or more specified message processing actions, document processing actions, and/or communications processing actions on different types of messages, documents and/or communication channels, respectively;

    providing one or more manager agents to coordinate the actions of the plurality of task agents responsive to a plurality of message and/or document processing rules that integrate management of documents and messages for communication;

    wherein the manager agents are arranged in a hierarchy with certain specified manager agents positioned relatively higher in the hierarchy coordinate management activities of other manager agents positioned relatively lower in the hierarchy;

    wherein the manager and task agents communicate by passing messages;

    wherein messages between any two task agents or manager agents are transmitted through one or more manager agents positioned relatively further up the hierarchy; and

    wherein the processing of the processing code further causes the operation of providing a main task manager agent to coordinate all other manager agents and associated task agents.

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