Method and apparatus for regenerating message data
First Claim
Patent Images
1. An apparatus comprising:
- computer storage media comprising;
a plurality of templates, each of said templates associated with one of a plurality of standardized communications;
a plurality of files respectively associated with a plurality of customers, each of said files comprising;
one or more references to one or more templates used in one or more prior communications with a respective customer;
information specific to said respective customer;
a server configured to regenerate said one or more prior communications with said respective customer by;
obtaining one or more previously used templates based on said one or more references;
populating said one or more previously used templates with data from said information specific to said respective customer, wherein said server is further configured to respond to a triggering event by;
obtaining a triggered tern plate associated with a type of said triggering event, said triggered template comprising standardized information associated with said triggering event;
generating a triggered electronic mail message by populating said triggered template with data from a given file of a customer associated with said triggering event;
transmitting said triggered electronic mail message to said customer; and
storing a reference to said triggered template in said given file.
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Accused Products
Abstract
A system for regenerating electronic mail, e.g., when a certain event transpires. If, for instance, a server program has previously sent the user an electronic mail message, that electronic mail message may be regenerated and retransmitted to the user or provided to support personnel upon request.
36 Citations
9 Claims
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1. An apparatus comprising:
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computer storage media comprising; a plurality of templates, each of said templates associated with one of a plurality of standardized communications; a plurality of files respectively associated with a plurality of customers, each of said files comprising; one or more references to one or more templates used in one or more prior communications with a respective customer; information specific to said respective customer; a server configured to regenerate said one or more prior communications with said respective customer by; obtaining one or more previously used templates based on said one or more references; populating said one or more previously used templates with data from said information specific to said respective customer, wherein said server is further configured to respond to a triggering event by; obtaining a triggered tern plate associated with a type of said triggering event, said triggered template comprising standardized information associated with said triggering event; generating a triggered electronic mail message by populating said triggered template with data from a given file of a customer associated with said triggering event;
transmitting said triggered electronic mail message to said customer; and
storing a reference to said triggered template in said given file. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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Specification