Routing telecommunications to a user in dependence upon device-based routing preferences
First Claim
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1. A method for routing telecommunications to a user, the method comprising:
- receiving a call;
determining that the call is intended for the user including prompting the caller for the name of the user and receiving from the caller the name of the user;
receiving an RFID signal from an RFID tag located with the user;
determining the user'"'"'s location in dependence upon the RFID signal including receiving a plurality of RFID signals at a plurality of RFID reader locations from the RFID tag, determining for each RFID reader an area of possible locations of the RFID tag, and determining the intersection of the areas of possible locations, wherein determining for each RFID reader an area of possible locations of the RFID tag comprises determining for each RFID reader a distance between the RFID reader and the RFID tag;
identifying a plurality of available telephony devices in dependence upon the user'"'"'s location;
identifying a device-based preference for the user including selecting a device-based preferences record from a preferences database;
selecting one of the plurality of available telephony devices in dependence upon the device-based preference including reading from a device-based preferences record an indication of a preferred telephony device type and selecting a telephony device of the preferred communication device type; and
forwarding the call to the selected telephony device.
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Abstract
Routing telecommunications to a user including receiving a call, determining that the call is intended for the user, receiving an RFID signal from an RFID tag located with the user, determining the user'"'"'s location in dependence upon the RFID signal, identifying a plurality of available telephony devices in dependence upon the user'"'"'s location, identifying a device-based preference for the user, selecting one of the plurality of available telephony devices in dependence upon the device-based preference, and forwarding the call to the selected telephony device. In typical embodiments, determining that the call is intended for the user also includes prompting the caller for the name of the user and receiving from the caller the name of the user.
22 Citations
1 Claim
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1. A method for routing telecommunications to a user, the method comprising:
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receiving a call; determining that the call is intended for the user including prompting the caller for the name of the user and receiving from the caller the name of the user; receiving an RFID signal from an RFID tag located with the user; determining the user'"'"'s location in dependence upon the RFID signal including receiving a plurality of RFID signals at a plurality of RFID reader locations from the RFID tag, determining for each RFID reader an area of possible locations of the RFID tag, and determining the intersection of the areas of possible locations, wherein determining for each RFID reader an area of possible locations of the RFID tag comprises determining for each RFID reader a distance between the RFID reader and the RFID tag; identifying a plurality of available telephony devices in dependence upon the user'"'"'s location; identifying a device-based preference for the user including selecting a device-based preferences record from a preferences database; selecting one of the plurality of available telephony devices in dependence upon the device-based preference including reading from a device-based preferences record an indication of a preferred telephony device type and selecting a telephony device of the preferred communication device type; and forwarding the call to the selected telephony device.
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Specification
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Current AssigneeInternational Business Machines Corporation
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Original AssigneeInternational Business Machines Corporation
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InventorsRybczynski, Gregory Waldemar, Agrawal, Kavita Kumari, Thorson, Derral C., Bodin, William Kress
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Primary Examiner(s)Al Aubaidi; Rasha S
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Application NumberUS10/981,264Publication NumberTime in Patent Office1,559 DaysField of Search379/211.02, 379/211.01, 379/201.01US Class Current379/211.02CPC Class CodesH04M 3/42357 where the information is pr...
