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Networked computer telephony system driven by web-based applications

  • US 7,496,054 B2
  • Filed: 06/28/2005
  • Issued: 02/24/2009
  • Est. Priority Date: 09/29/2000
  • Status: Expired due to Term
First Claim
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1. A method of processing a telephone call to a call number in a networked computer telephony system, comprising:

  • providing a plurality of Extensible Markup Language (XML) documents hosted by a web server among a plurality of web servers on the Internet, each of said XML documents constituting a telephony application associated with a specified call number and including telephony-specific XML scripts with tags instructing how a telephone call to the specified call number is to be processed;

    providing a plurality of application gateway centers, each capable of processing the telephone call by retrieving and processing the XML document associated with the call number of the telephone call;

    periodically pinging from each of the plurality of application gateway centers to the plurality of web servers to measure a response time from each web servers; and

    directing the telephone call to be processed by the application gateway center having a fastest response time from the web server hosting the XML document associated with the call number.

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