Open architecture for a voice user interface
First Claim
1. A method of processing requests for information from a network, the method comprising:
- receiving user input and information regarding a user from a communications subsystem;
recognizing a voice command in the user input;
requesting a dialog engine from a broker, wherein the broker is operable to distribute the processing load across a plurality of dialog engines;
transmitting the recognized command to the dialog engine;
retrieving information requested by the recognized command from the network via the dialog engine;
converting the information from text to speech format when the retrieved information is in text format; and
outputting the retrieved information to the user.
4 Assignments
0 Petitions
Accused Products
Abstract
A system and method for processing voice requests from a user for accessing information on a computerized network and delivering information from a script server and an audio server in the network in audio format. A voice user interface subsystem includes: a dialog engine that is operable to interpret requests from users from the user input, communicate the requests to the script server and the audio server, and receive information from the script server and the audio server; a media telephony services (MTS) server, wherein the MTS server is operable to receive user input via a telephony system, and to transfer the user input to the dialog engine; and a broker coupled between the dialog engine and the MTS server. The broker establishes a session between the MTS server and the dialog engine and controls telephony functions with the telephony system.
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Citations
41 Claims
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1. A method of processing requests for information from a network, the method comprising:
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receiving user input and information regarding a user from a communications subsystem; recognizing a voice command in the user input; requesting a dialog engine from a broker, wherein the broker is operable to distribute the processing load across a plurality of dialog engines; transmitting the recognized command to the dialog engine; retrieving information requested by the recognized command from the network via the dialog engine; converting the information from text to speech format when the retrieved information is in text format; and outputting the retrieved information to the user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A computer program product comprising a computer usable storage medium including computer program logic stored therein that, when executed by a processor, causes the processor to perform a method comprising:
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receiving user input and information regarding a user from a communications subsystem; recognizing a voice command in the user input; requesting a dialog engine from a broker, wherein the broker is operable to distribute the processing load across a plurality of dialog engines; transmitting the recognized command to the dialog engine; retrieving information requested by the recognized command from a network via the dialog engine; converting the information from text to speech format when the retrieved information is in text format; and outputting the retrieved information to the user. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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27. A system for processing requests for information from a network, the system comprising:
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a media service provider module for; receiving user input and information regarding a user from a communications subsystem, recognizing a voice command in the user input, and requesting a dialog engine from a broker;
a broker for;distributing the processing load across a plurality of dialog engines, and transmitting the recognized command to a dialog engine; and a dialog engine for; retrieving information requested by the recognized command from the network, and converting the information from text to speech format when the retrieved information is in text format; wherein the media service provider is configured to output the retrieved information to the user. - View Dependent Claims (28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39)
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40. A method of requesting information from a network comprising:
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providing user input to a system operable to perform a set of operations comprising; recognizing a voice command in the user input; requesting a dialog engine from a broker operable to distribute the processing load across a plurality of dialog engines; transmitting the recognized command to the dialog engine; retrieving information requested by the recognized command from the network via the dialog engine; and converting the information from text to speech format when the retrieved information is in text format; and receiving the information from the system.
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41. A system for processing requests for information from a network comprising:
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media service provider means for; receiving user input and information regarding a user from a communications subsystem, recognizing a voice command in the user input, and requesting a dialog engine from a broker; a broker for; distributing the processing load across a plurality of dialog engines, and transmitting the recognized command to a dialog engine; and dialog engine means for; retrieving information requested by the recognized command from the network, and converting the information from text to speech format when the retrieved information is in text format; wherein the media service provider means is further for outputting the retrieved information to the user.
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Specification