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Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure

  • US 7,496,640 B2
  • Filed: 03/22/2004
  • Issued: 02/24/2009
  • Est. Priority Date: 09/11/1998
  • Status: Expired
First Claim
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1. A system for enabling remote interworking with a communication center, comprising:

  • a communication center comprising a plurality of communication and computing devices;

    a Local Area Network (LAN) for coupling the plurality of communication and computing devices;

    a proxy server executing a software suite and coupled to the first network;

    characterized in that the proxy server is further coupled to the Internet for managing communications between a portable device and the plurality of communication and computing devices in a form usable by each, wherein the portable device is enabled at least to participate in live Internet Protocol Network Telephony (IPNT) voice communications with agents operating individual ones of the communication and computing devices at the communication center and to interoperate with any software application executing on the computing devices coupled to the LAN.

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