Compressed experiential learning

• US 7,497,688 B1
• Filed: 09/18/2002
• Issued: 03/03/2009
• Est. Priority Date: 09/18/2002
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services GmbH (Accenture PLC)
• Inventors: Judd, J. McKay, Biggers, Jamie A., Finkel, Glen S., Deutscher, Edward Samuel, Calloway, Robert M., Eyde, Amanda Stephens
• Primary Examiner(s): Pezzuto; Robert E
• Assistant Examiner(s): Ahmed; Masud
• Application Number:
  US10/245,715
• Time in Patent Office: 2,358 Days
• Field of Search: 434/219, 700/47, 705/11, 706/45
• US Class Current: 434/219
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G09B 19/00 Teaching not covered by other main groups of this subclass teaching or practice apparatus for gun-aiming or gun-laying F41G3/26

Abstract

A compressed experiential learning system is created by determining high-level goals and objectives, determining roles and objectives for each role, developing a learning environment including physical and technical components, developing an instructional environment, and creating evaluation plans.

Claims

1. A method for creating a training program that is to be administered to a team of employees before the team of employees performs a service for a customer at the customer'"'"'s workplace and that is intended to provide the team of employees with training that is useful for preparing the team of employees to perform the service for, the customer at the customer'"'"'s workplace, the method comprising:

determining high-level goals specifically for the training program, the specific high-level goals representing goals to be accomplished by the team of employees during the training program in order to acquire experience to perform the service for the customer in a compressed time period that is shorter than a time period in which the experience is acquired without using the training program;

determining roles for the team of employees specifically for the training program, wherein;

each role is to be performed by a member of the team of employees during the training program in order to accomplish one or more of the high-level goals for the training program, and

each role corresponds to a position to be filled while performing the service for the customer;

for each role, determining performance objectives specifically for the training program to be completed by the role during the training program in order to accomplish one or more corresponding high-level goals;

based on the high-level goals determined specifically for the training program and the roles for the team of employees determined specifically for the training program, creating a learning environment specifically for the training program and within which at least a portion of the training program will be conducted, the learning environment modeling the workplace of the customer where the team of employees will perform the service for the customer and providing a realistic environment within which to acquire the experience to perform the service for the customer by completing the performance objectives specifically determined for the training program, including;

assembling and connecting a collection of computer systems, including one or more servers and one or more workstations, in a manner that resembles computer systems of the customer that the team of employees is likely to encounter while performing the service for the customer at the customer'"'"'s workplace and such that performance and operation of the assembled and connected collection of computer systems can be monitored, and

arranging a layout of a physical office space in a manner that resembles physical working conditions that the team of employees is likely to encounter at the customer'"'"'s workplace while performing the service for the customer;

based on the roles for the team of employees specifically determined for the training program, developing an instructional curriculum for the training program by;

creating a new performance objective matrix specifically for the training program, the performance objective matrix identifying the specifically determined roles for the team of employees during the training program, the specifically determined performance objectives for each role during the training program, and a time frame for accomplishing the specifically determined performance objectives during the training program, and

using the performance objective matrix to create a learning event schedule that specifies one or more instructional activities to be performed in the learning environment specifically created for the training program by each role in order to complete the specifically determined performance objectives during the training program; and

creating an evaluation plan specifically for the training program to gauge the progress of the roles towards completing the instructional activities during the training program, wherein the evaluation plan provides a measure that the roles have completed the instructional activities during the training program and have acquired the experience to perform the service for the customer in the compressed time period as a result of participating in the training program.

2. The method of claim 1 wherein the service for the customer is an enterprise application integration during which the team of employees will integrate disparate technical components at the customer'"'"'s workplace into a common framework.

3. The method of claim 1 wherein:

creating a new performance objective matrix specifically for the training program includes rendering the performance objective in the form of a tangible spreadsheet; and

creating a learning event schedule includes rendering the learning event schedule in a tangible form.

4. The method of claim 2 wherein developing creating a learning environment includes defining hardware systems and software systems needed for the training program.

5. The method of claim 1 wherein the performance objective matrix is a spreadsheet including:

a role column including at least one row for each role specifically determined for the team of employees during the training program;

a performance objective column including specifically determined performance objectives corresponding to roles in the role column; and

an activity column identifying instructional activities to be performed by each role specifically determined for the team of employees during the training program in order to meet a corresponding performance objective.

6. The method of claim 5 wherein the performance objective matrix further includes:

a pre-read column indicating whether a corresponding performance objective may be met through a pre-reading assignment; and

an other material column indicating whether a corresponding performance objective may be met through an assignment of other material.

7. The method of claim 6 wherein the assignment of other material includes a web-based learning assignment.

15. The method of claim 1 wherein developing the learning environment comprises identifying technical and physical components to be included in the learning environment.

16. The method of claim 1 wherein creating the evaluation plan specifically for the training program comprises creating an evaluation plan that indicates additional instructional activities to be completed by the roles to acquire the experience to perform the service for the customer.

8. A compressed experiential learning system for providing a training program to a team of employees before the team of employees performs a service for a customer at the customer'"'"'s worksite, the compressed experiential learning system comprising:

roles specifically selected for members of the team of employees during the training program, wherein;

each role is to be performed by a member of the team of employees in order to accomplish one or more performance goals of the training program, the one or more performance goals representing goals to be accomplished by the team of employees in order to acquire experience to perform the service for the customer in a compressed time period that is shorter than a time period in which the experience is acquired without using the training program, and

each role corresponds to a position to be filled while performing the service for the customer;

a learning environment created specifically for the training program and within which at least a portion of the training program is conducted, the learning environment modeling the worksite of the customer where the team of employees will perform the service for the customer and providing a realistic environment within which to acquire the experience to perform the service for the customer by completing the performance goals, the learning environment including;

technical components including one or more servers and one or more workstations assembled and connected in a manner that simulates the computer systems of the customer with which the team of employees will be expected to interact with while performing the service for the customer at the customer'"'"'s worksite,

a control server configured to monitor performance and operation of the technical components of the learning environment, and

a physical office space that models physical working conditions that the team of employees is likely to encounter at the customer'"'"'s worksite while performing the service for the customer, the physical office space being laid out in a manner that resembles a layout of the customer'"'"'s worksite and including furniture and equipment that resembles furniture and equipment at the customer'"'"'s worksite;

a learning event schedule created specifically for the training program using a performance objective matrix, wherein;

the performance objective matrix is specific to the training program and identifies the performance goals to be accomplished by each role during the training program as well as one or more learning activities that are designed to be performed in the learning environment created specifically for the training program to assist the roles in meeting the performance goals, and

the learning event schedule specifies learning activities to be performed in the learning environment created specifically for the training program by each role during the training program and one or more times during the training program at which the instructional activities are to be performed by the roles;

an evaluation plan to gauge the performance of the members of the team of employees in completing the learning activities during the training program, wherein the evaluation plan provides a measure that the roles have completed the learning activities and have acquired the experience to perform the service for the customer in the compressed time period as a result of using the training program.

9. The system of claim 8 wherein the roles specifically selected for members of the team of employees during the training program include one or more from the group consisting of:

a project manager;

a technology architect;

a process architect;

a physical environment architect;

an application designer; and

an application developer.

10. The system of claim 8 wherein the service for the customer is an enterprise application integration during which the team of employees will integrate disparate computer systems at the customer'"'"'s worksite into a common framework.

11. The system of claim 8 wherein the learning environment includes hardware systems and software systems used to carry out the training program.

12. The system of claim 8 wherein the performance objective matrix is a spreadsheet including:

a role column including at least one row for each role;

a performance objective column including performance goals corresponding to roles in the role column; and

an activity column identifying activities to be performed in the learning environment to meet a corresponding performance goal.

13. The system of claim 12 wherein the performance objective matrix further includes:

a pre-read column indicating whether a corresponding performance goal may be met through a pre-reading assignment; and

an other material column indicating whether a corresponding performance goal may be met through an assignment of other material.

14. The system of claim 13 wherein the assignment of other material includes a web-based learning assignment.

17. The system of claim 8 wherein the evaluation plan indicates additional learning activities to be completed by the roles to acquire the experience to perform the service for the customer.

18. A method for developing a compressed experiential training program to be administered to a team of employees that includes one or more members before the team of employees performs an enterprise application integration service for a client customer at the customer'"'"'s worksite during which the team of employees will integrate disparate technical components including one or more servers and one or more workstations at the client'"'"'s worksite into a common framework, the method comprising:

determining high-level goals specifically for the compressed experiential training program, the specific high-level goals representing goals to be accomplished by the team of employees during the compressed experiential training program in preparation for performing the enterprise application integration service for the customer;

establishing roles for the members of the team of employees specifically for the compressed experiential learning program, wherein each role is to be performed by a member of the team of employees and corresponds to a position to be filled while performing the enterprise application integration service for the customer;

determining performance objectives for each, role specifically for the compressed experiential training program, each of the performance objectives specifically determined for the compressed experiential training program to be completed by one or more roles in order for the team of employees to accomplish the high-level goals specifically determined for the compressed experiential training program;

based on the high-level goals specifically determined for the compressed experiential training program and the roles for the members of the team of employees specifically determined for the compressed experiential learning program creating a learning environment specifically for the compressed experiential training program and within which at least a portion of the compressed experiential training program will be conducted, the learning environment providing a simulation setting for the team of employees to acquire experience to perform the enterprise application integration service for the customer, including;

assembling and connecting technical components including one or more servers and one or more workstations that simulate the disparate technical components at the customer'"'"'s worksite that the team of employees will be expected to integrate into a common framework while performing the enterprise application, integration service for the customer at the customer'"'"'s worksite, and

arranging a layout of physical components including office space, furniture, and equipment to model working conditions that may be experienced by the team of employees at the customer'"'"'s worksite while performing the enterprise application;

integration service at the customer'"'"'s worksite;

based on the roles for the team of employees specifically determined for the compressed experiential training program, defining an instructional curriculum, wherein defining an instructional curriculum includes;

creating a new performance objective matrix specifically for the compressed experiential training program that identifies the roles for the members of the team of employees specifically determined for the compressed experiential training program, the specifically determined performance objectives for each role during the compressed experiential training program, and a time frame for accomplishing the specifically determined performance objectives during the compressed experiential training program, including creating a spreadsheet that includes;

a role column including at least one row for each role specifically determined for the compressed experiential training program,

a performance objective column identifying the specifically determined performance objectives for each role during the compressed experiential training program, and

an instructional activity column, the instructional activity column identifying one or more instructional activities designed to be performed in the learning environment specifically created for the compressed experiential training program to assist each role complete the role'"'"'s specifically determined performance, objectives during the compressed experiential training program, and

using the performance objective matrix to create an instructional activity schedule that specifies one or more instructional activities to be performed in the learning environment specifically created for the compressed experiential training program by each role; and

creating an evaluation plan specifically for the compressed experiential training program for determining whether the performance objectives specifically determined for the compressed experiential training program are being completed during the compressed experiential training program.