Apparatus and method for intelligent call routing and call return
First Claim
1. A computer readable medium for storing a computer program that returns a service by a calling party to a service network having a plurality of service network locations, comprising:
- a call return request receiving code segment that receives an indication of a call return request initiated by one of said service network locations;
a location determining code segment that determines a location of said calling party;
a service answering point identifying code segment that identifies, based on the location of said calling party, one of a plurality of service answering points for receiving said call return request, and identifies routing information for routing said call return request to said receiving service answering point; and
a completing code segment that provides instructions to complete said call return request to said receiving service answering point.
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Accused Products
Abstract
A computer program for routing a service call from a calling party to a service network having a plurality of service network locations, the program stored in a computer-readable medium. The program includes receiving a service call request to connect the calling party to one of the service network locations, determining a location of the calling party by searching a Number Plan Area (NPA) table to determine an NPA of the calling number of the calling party, identifying one of the service network locations for receiving the service call request, and identifying routing information for routing the service call request to the receiving service network location, and completing the service call request to the receiving service network location.
80 Citations
12 Claims
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1. A computer readable medium for storing a computer program that returns a service by a calling party to a service network having a plurality of service network locations, comprising:
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a call return request receiving code segment that receives an indication of a call return request initiated by one of said service network locations; a location determining code segment that determines a location of said calling party; a service answering point identifying code segment that identifies, based on the location of said calling party, one of a plurality of service answering points for receiving said call return request, and identifies routing information for routing said call return request to said receiving service answering point; and a completing code segment that provides instructions to complete said call return request to said receiving service answering point. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for returning a service call placed by a calling party to a service network having a plurality of service network locations, comprising:
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receiving an indication of a call return request initiated by one of said service network locations; determining a location of said calling party; identifying, based on the location of said calling party, one of a plurality of service answering points for receiving said call return request, and identifying routing information for routing said call return request to said receiving service answering point; and providing instructions to complete said call return request to said receiving service answering point.
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12. A system for returning a service call placed by a calling party to a service network having a plurality of service network locations, comprising:
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a receiver that receives an indication of a call return request initiated by one of said service network locations; a determiner that determines a location of said calling party; an identifier that identifies, based on the location of said calling party, one of a plurality of service answering points for receiving said call return request, and identifies routing information for routing said call return request to said receiving service answering point; and an instructor that provides instructions to complete said call return request to said receiving service answering point.
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Specification