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Apparatus and method for intelligent call routing and call return

  • US 7,499,536 B2
  • Filed: 09/09/2004
  • Issued: 03/03/2009
  • Est. Priority Date: 03/31/1997
  • Status: Expired due to Fees
First Claim
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1. A computer readable medium for storing a computer program that returns a service by a calling party to a service network having a plurality of service network locations, comprising:

  • a call return request receiving code segment that receives an indication of a call return request initiated by one of said service network locations;

    a location determining code segment that determines a location of said calling party;

    a service answering point identifying code segment that identifies, based on the location of said calling party, one of a plurality of service answering points for receiving said call return request, and identifies routing information for routing said call return request to said receiving service answering point; and

    a completing code segment that provides instructions to complete said call return request to said receiving service answering point.

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