Technique for providing personalized information and communications services

• US 7,499,537 B2
• Filed: 07/21/2004
• Issued: 03/03/2009
• Est. Priority Date: 11/12/1999
• Status: Expired due to Fees

• Current Assignee: Grape Technology Group Incorporated (KGB)
• Original Assignee: Grape Technology Group Incorporated (KGB)
• Inventors: Samudio, Michael T., Timmins, Timothy A., Elsey, Nicholas J., Kepler, Michael A.
• Primary Examiner(s): Tsang; Fan
• Assistant Examiner(s): Patel; Hemant
• Application Number:
  US10/896,380
• Publication Number:
  US 20040258231A1
• Time in Patent Office: 1,686 Days
• Field of Search: 379/88.19, 379/210.01, 379/201.04, 379/218.01, 379/218.02, 707/9, 709/229, 726/2, 726/27
• US Class Current: 379/218.01
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: H04M 1/2745 using static electronic memories, e.g. chips
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/44 Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling at the subscriber's set H04M1/27; automatic redialling H04M3/424
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/4933 with operator assistance
• CPC Class Codes: H04M 7/00 Arrangements for interconnection between switching centres
• CPC Class Codes: H04M 7/003 Click to dial services
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: Y10S 707/99939 Privileged access

Abstract

A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user'"'"'s calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

Claims

1. A directory system for use by a user to protect the privacy of selected telephone numbers in a directory, the system comprising:

a memory configured to;

store, in a directory associated with a first party, information comprising at least a selected telephone number to be used to contact a second party different from the first party;

a first interface configured to;

receive from the first party a request to designate the selected telephone number as a number that is to be disclosed only to a first predetermined group of persons;

a processor configured to;

store in the directory, in association with the selected telephone number, an indicator that indicates that the selected telephone number is only to be disclosed to members of the first predetermined group of persons; and

a second interface configured to;

receive from a third party associated with a calling telephone number a request for the selected telephone number;

wherein the processor is further configured to;

locate the selected telephone number, in response to the request;

determine whether the indicator is stored in the directory in association with the selected telephone number; and

if the indicator is stored in the directory in association with the selected telephone number;

determine an identity of the third party;

determine whether the third party is a member of a second predetermined group of persons that includes the first predetermined group of persons;

allow the third party to access the directory only if the third party is a member of the second predetermined group of persons and

determine whether the third party is a member of the first predetermined group of persons, based at least in part on the identity;

the system further comprising;

a device configured to;

initiate communications between the second party and the third party; and

a switching subsystem configured to;

establish a first communication connection to the selected telephone number, and

a second communication connection to the calling telephone number, and for bridging the first communication connection to the second communication connection to realize the communications between the second party and the third party without providing the selected telephone number to the third party, if the third party is not a member of the first predetermined group of persons.

2. The system of claim 1 wherein the second communication connection includes a wireless connection.

3. The system of claim 1 wherein the directory is identified by the calling telephone number.

4. The system of claim 1 wherein the first interface includes a GUI.

31. The directory system of claim 1, wherein the processor is further configured to:

determine an access right of the third party with respect to the directory; and

determine whether the third party has a right to receive the second telephone number based, at least in part, on the access right.

32. The system of claim 1, wherein:

the second interface is further configured to;

receive a call from the third party; and

receive call set-up signals, including an identifier, during the call; and

wherein the processor is further configured to;

determine an identity of the third party based, at least in part, on the identifier.

5. A system for connecting a calling party to a called party comprising:

a memory configured to;

store, in a directory associated with a first party, information comprising at least a selected telephone number to be used to contact a second party different from the first party;

a first interface configure to;

receive from the first party a request to designate the selected telephone number as a number that is only to be disclosed to a predetermined group of persons;

a first processor configured to;

store in the directory, in association with the selected telephone number, an indicator that indicates that the selected telephone number is only to be disclosed to the predetermined group of persons;

a second interface configured to;

receive from a third party through a first communication link communications to an agent, the communications including a request for connecting the third party to the second party, the agent in response to the request causing an issuance of a call to the second party;

a second processor configured to;

establish a second communication link in issuing the call without disclosing the selected telephone number to the third party, if the third party is not a member of the predetermined group; and

a device configured to;

receive from the third party at least one message for transmission to the second party for the second party to consider before answering the call; and

a switch configured to;

bridge the first communication link to the second communication link.

6. The system of claim 5 wherein the agent is an operator.

7. The system of claim 5 wherein each of the first and second communication links is a telephone connection.

8. The system of claim 5 wherein the at least one message includes a display message.

9. The system of claim 5 wherein the at least one message includes information concerning a telephone number of a calling station from which the communications are sent, and an identity of a subscriber to the telephone number.

10. The system of claim 9 wherein the at least one message includes information concerning an identity of the third party different from the subscriber.

11. The system of claim 5 wherein the at least one message includes information concerning a telephone number for the second party to call back the third party.

12. The system of claim 5 wherein the at least one message includes information concerning a facsimile number.

13. The system of claim 5 wherein the at least one message includes information concerning an email address.

14. The system of claim 5 wherein the at least one message includes information concerning a content of the call.

15. The system of claim 5 wherein the at least one message is derived from the communications.

16. A method for providing a directory for a party, the method comprising:

receiving from a first party associated with a calling telephone number a request for a desired telephone number associated with a second party;

accessing a directory associated with a third party, the directory comprising one or more telephone numbers to be used to contact respective parties different from the third party and at least one indicator indicating that a respective telephone number is to be disclosed only to members of a first predetermined group of persons;

locating the desired telephone number in the directory;

determining whether an indicator is stored in the directory in association with the desired telephone number, indicating that the desired telephone number is to be disclosed only to members of the first predetermined group of persons;

if the indicator is stored in the directory in association with the desired telephone number;

determining an identity of the first party;

determining whether the first party is a member of a second predetermined group of persons that includes the first predetermined group of persons;

allowing the first party to access the directory only if the first party is a member of a second predetermined group of persons initiating communications between the first party and the second party;

establishing a first communication connection to the desired telephone number, and a second communication connection to the calling telephone number; and

bridging the first communication connection to the second communication connection to realize the communications between the first party and the second party, without providing the desired telephone number to the first party, if it is determined that the first party is not a member of the first predetermined group of persons.

17. The method of claim 16 wherein the second communication connection includes a wireless connection.

18. The method of claim 16 wherein the directory is identified by the calling telephone number.

19. The method of claim 16 further comprising causing the first party to be on hold after the first communication connection is established.

20. A method for use in a system for connecting a calling party to a called party, the method comprising:

storing, in a directory associated with a first party, information comprising at least a selected telephone number to be used to contact a second party different from the first party;

receiving from the first party a request to designate the selected telephone number as a number that is only to be disclosed to a predetermined group of persons;

storing in the directory, in association with the selected telephone number, an indicator that indicates that the selected telephone number is only to be disclosed to the predetermined group of persons;

receiving from a third party through a first communication link communications to an agent, the communications including a request for connecting the third party to the second party, the agent in response to the request causing an issuance of a call to the second party;

establishing a second communication link in issuing the call without disclosing the selected telephone number to the third party, if the third party is not a member of the predetermined group;

receiving from the third party at least one message for transmission to the second party for the second party to consider before answering the call; and

bridging the first communication link to the second communication link.

21. The method of claim 20 wherein the agent is an operator.

22. The method of claim 20 wherein each of the first and second communication links is a telephone connection.

23. The method of claim 20 wherein the at least one message includes a display message.

24. The method of claim 20 wherein the at least one message includes information concerning a telephone number of a calling station from which the communications are sent, and an identity of a subscriber to the telephone number.

25. The method of claim 24 wherein the at least one message includes information concerning an identity of the third party different from the subscriber.

26. The method of claim 20 wherein the at least one message includes information concerning a telephone number for the second party to call back the third party.

27. The method of claim 20 wherein the at least one message includes information concerning a facsimile number.

28. The method of claim 20 wherein the at least one message includes information concerning an email address.

29. The method of claim 20 wherein the at least one message includes information concerning a content of the call.

30. The method of claim 20 wherein the at least one message is derived from the communications.

33. A directory system for use by a user to protect the privacy of selected telephone numbers in a directory, the system comprising:

an interface configured to;

receive from a calling party associated with a calling telephone number a request for a selected telephone number associated with a second party;

a processor configured to;

locate, in a directory identified by the calling telephone number, the selected telephone number and information indicating that the selected telephone number is to be disclosed only to members of a first predetermined group of persons;

determine an identity of the calling party;

determine whether the calling party is a member of a second predetermined group of persons that includes the first predetermined group of persons;

allow the calling party to access the directory only if the calling party is a member of the second predetermined group of persons and

determine whether the calling party has a right to receive the selected telephone number based, at least in part, the information and the identity of the calling party;

a device configured to;

initiate communications between the calling party and the second party; and

a switching subsystem configured to;

establish a first communication connection to the selected telephone number, and

a second communication connection to the calling telephone number, and for bridging the first communication connection to the second communication connection to realize the communications between the calling party and the second party without providing the selected telephone number to the calling party, if the calling party has no right to receive the selected telephone number.