Database driven workflow management system for generating output material based on customer input

• US 7,499,867 B2
• Filed: 04/14/2006
• Issued: 03/03/2009
• Est. Priority Date: 10/21/1999
• Status: Expired due to Fees

• Current Assignee: Infoprint Solutions Company LLC (Ricoh Company Limited)
• Original Assignee: Infoprint Solutions Company LLC (Ricoh Company Limited)
• Inventors: Swartz, Adam Alvin, Nielsen, Robert Curt, Palmer, Dwight Ross, Nagda, Jagdish Mooljee, Stuart, Anthony Franke, Lahey, Leonard Corning
• Primary Examiner(s): BOYCE, ANDRE D
• Application Number:
  US11/279,871
• Publication Number:
  US 20060173905A1
• Time in Patent Office: 1,054 Days
• Field of Search: 705/7
• US Class Current: 705/7.13
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/063112 Skill-based matching of a person or a group to a task
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/063118 Staff planning in a project environment
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work

Abstract

A customer record is generated to include fields specifying at least one product, customer preferences, and a selected delivery option indicating a method to deliver generated output material on the product. A job record including a status field is added to a job status table and set to a first status. A first worker is invoked if the selected job has the first status to generate output material from processing the product and customer preference fields in the customer record for the selected job. The status for the selected job in the job status table is set to a second status after generating the output material with the first worker. A second worker is invoked if the selected job has the second status to determine whether a selected one of a plurality of delivery options from the customer record for the selected job and transmits the output material via the determined delivery option to the customer specified in the customer record.

Claims

1. A workflow management method for creating and delivering output material, comprising:

generating a customer record to include fields specifying at least one product, customer preferences, and a selected delivery option indicating a method to deliver generated output material on the product specified in the customer record;

adding a job record including a status field to a job status table for the customer record;

setting the added job record status to a first status;

processing a selected job in the job status table;

invoking a first worker if the selected job has the first status;

generating, with the first worker, output material from processing the product and customer preference fields in the customer record for the selected job, by;

accessing one or more value fields in a customer record to include in a query from a template against a database table;

applying the query against the database table to determine a record associated with a content file and including fields matching the query;

accessing the content file associated with the determined record; and

generating content from the content file into the template, which forms the output material;

setting the status for the selected job in the job status table to a second status after generating the output material with the first worker;

invoking a second worker if the selected job has the second status;

determining, with the second worker, a selected one of a plurality of delivery options from the customer record for the selected job; and

transmitting, with the second worker, the output material via the determined delivery option to the customer specified in the customer record.

2. The method of claim 1, wherein the first status is associated with the first worker and the second status is associated with the second worker, wherein the first and second workers further perform querying the job status table to access all jobs having the status associated with the worker.

3. The method of claim 1, further comprising:

determining, with the first and second workers, whether an error occurred while processing the selected job;

setting, with the first and second workers, the status in the job status table for the selected job to an error status;

invoking an error worker if the selected job has the error status;

performing, with the error worker, error recovery operations for the selected job; and

setting, with the error worker, the status of the selected job to one of the first and second statuses after the error recovery operation.

4. The method of claim 1, wherein the job status table is processed by a supervisor program that polls the job status table at predetermined intervals, wherein the supervisor program performs the steps of invoking the first and second workers, and wherein the supervisor program processes every record in the job status table when performing the polling operation.

5. The method of claim 4, further comprising an imposition worker and table of contents worker, wherein the supervisor program sets the job status to an imposition status and table of content status, and wherein the supervisor program invokes the imposition and table of content workers.

6. The method of claim 1, wherein there are multiple workers each associated with one input status and at least one output status, wherein the status of the job is updated to one associated output status after one worker completes processing a job, wherein the output status for one worker is the input status associated with one other worker, and wherein the definition of input and output statuses for workers defines the workflow of the job.

7. A workflow management system for creating and delivering output material, comprising:

means for generating a customer record to include fields specifying at least one product, customer preferences, and a selected delivery option indicating a method to deliver generated output material on the product specified in the customer record;

means for adding a job record including a status field to a job status table for the customer record;

means for setting the added job record status to a first status;

means for processing a selected job in the job status table;

means for invoking a first worker if the selected job has the first status;

means for generating, with the first worker, output material from processing the product and customer preference fields in the customer record for the selected job, by accessing one or more value fields in a customer record to include in a query from a template against a database table, applying the query against the database table to determine a record associated with a content file and including fields matching the query, accessing the content file associated with the determined record and generating content from the content file into the template, which forms the output material;

means for setting the status for the selected job in the job status table to a second status after generating the output material with the first worker;

means for invoking a second worker if the selected job has the second status;

means for determining, with the second worker, a selected one of a plurality of delivery options from the customer record for the selected job; and

means for transmitting, with the second worker, the output material via the determined delivery option to the customer specified in the customer record.

8. The system of claim 7, wherein the first status is associated with the first worker and the second status is associated with the second worker, wherein the first and second workers further comprises means for querying the job status table to access all jobs having the status associated with the worker.

9. The system of claim 7, further comprising:

means for determining, with the first and second workers, whether an error occurred while processing the selected job;

means for setting, with the first and second workers, the status in the job status table for the selected job to an error status;

means for invoking an error worker if the selected job has the error status;

means for performing, with the error worker, error recovery operations for the selected job; and

means for setting, with the error worker, the status of the selected job to one of the first and second statuses after the error recovery operation.

10. The system of claim 7, wherein the job status table is processed by a supervisor program that polls the job status table at predetermined intervals, wherein the supervisor program includes the means for invoking the first and second workers, and wherein the supervisor program further comprises means for processing every record in the job status table when performing the polling operation.

11. The system of claim 10, further comprising an imposition worker and table of contents worker, wherein the supervisor program includes:

means for setting the job status to an imposition status and table of content status; and

means for invoking the imposition and table of content workers.

12. The system of claim 7, wherein there are multiple workers each associated with one input status and at least one output status, wherein the status of the job is updated to one associated output status after one worker completes processing a job, wherein the output status for one worker is the input status associated with one other worker, and wherein the definition of input and output statuses for workers defines the workflow of the job.

13. An article of manufacture for use in a workflow management system for creating and delivering output material, the article of manufacture comprising computer readable storage media including a plurality of computer programs, including a first worker and second worker, embedded therein capable of causing at least one computer to perform:

generating a customer record to include fields specifying at least one product, customer preferences, and a selected delivery option indicating a method to deliver generated output material on the product specified in the customer record;

adding a job record including a status field to a job status table for the customer record;

setting the added job record status to a first status;

processing a selected job in the job status table;

invoking the first worker if the selected job has the first status;

generating, with the first worker, output material from processing the product and customer preference fields in the customer record for the selected job, by;

accessing one or more value fields in a customer record to include in a query from a template against a database table;

applying the query against the database table to determine a record associated with a content file and including fields matching the query;

accessing the content file associated with the determined record; and

generating content from the content file into the template, which forms the output material;

setting the status for the selected job in the job status table to a second status after generating the output material with the first worker;

invoking the second worker if the selected job has the second status;

determining, with the second worker, a selected one of a plurality of delivery options from the customer record for the selected job; and

transmitting, with the second worker, the output material via the determined delivery option to the customer specified in the customer record.

14. The article of manufacture of claim 13, wherein the first status is associated with the first worker and the second status is associated with the second worker, wherein the first and second workers further cause the at least one computer to perform querying the job status table to access all jobs having the status associated with the worker.

15. The article of manufacture of claim 13, wherein the computer programs embedded in the computer useable media further includes an error worker, further comprising:

determining, with the first and second workers, whether an error occurred while processing the selected job;

setting, with the first and second workers, the status in the job status table for the selected job to an error status;

invoking the error worker if the selected job has the error status;

performing, with the error worker, error recovery operations for the selected job; and

setting, with the error worker, the status of the selected job to one of the first and second statuses after the error recovery operation.

16. The article of manufacture of claim 13, wherein the computer programs embedded in the computer useable media further include a supervisor program, wherein the job status table is processed by the supervisor program that polls the job status table at predetermined intervals, wherein the supervisor program causes the at least one computer to perform invoking the first and second workers, and wherein the supervisor program processes every record in the job status table when performing the polling operation.

17. The article of manufacture of claim 16, wherein the computer programs embedded in the computer useable media further include an imposition worker and table of contents worker, wherein the supervisor program sets the job status to an imposition status and table of content status, and wherein the supervisor program invokes the imposition and table of content workers.

18. The article of manufacture of claim 13, wherein there are multiple workers each associated with one input status and at least one output status, wherein the status of the job is updated to one associated output status after one worker completes processing a job, wherein the output status for one worker is the input status associated with one other worker, and wherein the definition of input and output statuses for workers defines the workflow of the job.