Anomaly-driven software switch to capture event responses and automate recovery

• US 7,500,145 B2
• Filed: 05/28/2004
• Issued: 03/03/2009
• Est. Priority Date: 05/28/2004
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Wright, David L., Wright, Bryan J.
• Primary Examiner(s): Beausoliel; Robert
• Assistant Examiner(s): Manoskey; Joseph D
• Application Number:
  US10/857,592
• Publication Number:
  US 20050278789A1
• Time in Patent Office: 1,740 Days
• Field of Search: 714/25, 714/26, 714/33, 714/38, 714/39, 714/45, 714/46
• US Class Current: 714/26
• CPC Class Codes: G06F 11/0706 the processing taking place on a specific hardware platform or in a specific software environment
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G06F 11/366 using diagnostics G06F11/0703 takes precedence

Abstract

Anomaly-driven software for capturing and automating responses to computer anomalies is disclosed. Computer anomalies are processed by identifying the occurrence of an anomaly and correcting the computer anomaly by initiating a stored corrective action based on a user'"'"'s input for resolving the anomaly.

Claims

1. A program storage device, comprising:

program instructions executable by a processing device to perform operations for processing operations for processing computer anomaly resolutions, comprising;

receiving a user computer anomaly recording mode selection input;

selecting one of an automatic computer anomaly recording mode and a manual computer anomaly recording mode in response to said user mode selection input;

detecting at least one computer anomaly;

in said automatic computer anomaly recording mode, automatically recording action taken by a user during resolution of the anomaly;

in said manual computer anomaly recording mode;

receiving a user computer anomaly recording initiation input; and

in response to said user recording initiation input, recording action taken by a user during resolution of the anomaly;

evaluating the set of recorded user input taken to overcome the at least one computer anomaly; and

maintaining the recorded set of user input based on the evaluation for use in overcoming future occurrences of the at least one computer anomaly.

2. The program storage device of claim 1, wherein the action taken by a user comprises input from multiple users.

3. The program storage device of claim 1, wherein the action taken by a user comprises processed user input.

4. The program storage device of claim 1 further comprising storing a revised set of user input based on the evaluation for use in overcoming future occurrences of the at least one computer anomaly.

5. The program storage device of claim 1 further comprising discarding the set of recorded user input based on the evaluation.

6. The program storage device of claim 1, wherein evaluating the set of recorded user input comprises determining whether the at least the computer anomaly has been resolved by the recorded set of actions.

7. The program storage device of claim 1, wherein evaluating the set of recorded user input comprises determining whether the at least one computer anomaly has been resolved efficiently.

8. The program storage device of claim 1 further comprising sending a user the results of the evaluation.

9. The program storage device of claim 8, wherein the results of the evaluation comprises instructions on overcoming future occurrences of the at least one computer anomaly.

10. The program storage device of claim 1, wherein the operations further comprise:

detecting a second computer anomaly; and

in an automatic replay mode;

comparing said second computer anomaly to said at least one computer anomaly; and

automatically replaying said recorded user input to resolve said second computer anomaly if said second computer anomaly is sufficiently similar to said at least one computer anomaly.

11. The program storage device of claim 10, wherein the operations further comprise:

in a manual replay mode;

receiving a user replay initiation input; and

replaying said recorded user input to resolve said second computer anomaly.

12. The program storage device of claim 11, wherein the operations further comprise:

receiving a user replay mode selection input; and

selecting one of said automatic replay mode and said replay mode in response to said user mode selection input.

13. A system for processing computer anomaly resolutions, comprising:

a computer processor configured to receive a user computer anomaly recording mode selection input, to select one of an automatic computer anomaly recording mode and a manual computer anomaly recording mode in response to said user mode selection input; and

to detect at least one computer anomaly;

a memory coupled to the processor wherein said processor is configured to;

in said automatic computer anomaly recording mode, automatically record in said memory action taken by a user during resolution of the anomaly; and

in said manual computer anomaly recording mode;

receive a user computer anomaly recording initiation input; and

in response to said user recording initiation input, record in said memory action taken by a user during resolution of the anomaly;

wherein the processor is further configured to evaluate the set of recorded user input taken to overcome the at least one computer anomaly, to send a user the results of the evaluation, and to provide instructions for resolving future occurrences of the at least one computer anomaly; and

a display device configured to receive the sent results of the evaluation.

14. The system of claim 13, wherein the memory is configured to record input from a computer network.

15. The system of claim 13, wherein the memory is configured to record input from multiple users.

16. The system of claim 13, wherein the memory is configured to record input comprising processed user input.

17. The system of claim 13 further comprising a signal configured to indicate when the memory has completed recording the action taken by a user.

18. The system of claim 17, wherein the signal configured to indicate recording is complete comprises a keyboard stroke.

19. The system of claim 13, wherein the processor is further configured to:

detect a second computer anomaly; and

in an automatic replay mode;

compare said second computer anomaly to said at least one computer anomaly; and

automatically replay said recorded user input to resolve said second computer anomaly if said second computer anomaly is sufficiently similar to said at least one computer anomaly.

20. The system of claim 19, wherein the processor is further configured to:

in a manual replay mode;

receive a user replay initiation input; and

replay said recorded user input to resolve said second computer anomaly.

21. The system of claim 20, wherein the processor is further configured to:

receive a user replay mode selection input; and

select one of said automatic replay mode and said replay mode in response to said user mode selection input.