Systems and methods for managing faults in a network

• US 7,502,854 B2
• Filed: 10/17/2006
• Issued: 03/10/2009
• Est. Priority Date: 10/31/2000
• Status: Expired due to Fees

• Current Assignee: ServiceNow Incorporated
• Original Assignee: Verizon Laboratories Incorporated (Verizon Communications Inc.)
• Inventors: Wilson, Bruce, Confrey, Anthony W., Luo, Weiya, Turok, Michael L.
• Primary Examiner(s): Kang; Paul H
• Application Number:
  US11/549,978
• Publication Number:
  US 20070143463A1
• Time in Patent Office: 875 Days
• Field of Search: 709/223, 709/224, 709/225, 709/206, 709/207, 715/736, 715/855, 715/734
• US Class Current: 709/224
• CPC Class Codes: H04L 41/06 Management of faults, events, alarms or notifications
• CPC Class Codes: H04L 41/12 Discovery or management of network topologies
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 41/34 Signalling channels for network management communication

Abstract

A system (130) improves network management. The system (130) associates an event in the network with a network device and provides a geographical map (710). The geographical map (710) displays locations of network devices and indicates which network devices are associated with at least one event.

Claims

1. A device for managing a network having a plurality of network elements, comprising:

a memory configured to store instructions; and

a processor configured to execute the instructions to associate each network element with one of a plurality of logical planes and provide a network map, the network map displaying relationships between the plurality of logical planes and those network elements associated with the plurality of logical planes;

wherein the displaying includes;

highlighting certain of said plurality of network elements affected by selecting a particular network element associated with a particular said one of said plurality of logical planes, said certain network elements being associated with planes other than said particular plane,

highlighting similarly affected links on said planes other than said particular plane, and highlighting similarly affected links between said plurality of logical planes.

2. The device of claim 1 wherein the plurality of logical planes includes one or more of a transmission plane, a switching plane, a customer access plane, and a signaling plane.

3. The device of claim 1 wherein the processor is further configured to:

allow a user to navigate through the network map.

4. The device of claim 1 wherein the processor is further configured to:

display a state of each network element in the network map.

5. The device of claim 1 wherein the network map is a three-dimensional network map.

6. A method for managing a network having a plurality of network elements, comprising:

associating each of the plurality of network elements with one of a plurality of logical planes;

providing a network map, the network map displaying relationships between the plurality of logical planes and those network elements associated with the plurality of logical planes, the displaying including highlighting certain of said plurality of network elements affected by selecting a particular network element associated with a particular said one of said plurality of logical planes, said certain network elements being associated with planes other than said particular plane, highlighting similarly affected links on said planes other than said particular plane, and highlighting similarly affected links between said plurality of logical planes; and

managing the network using the network map.

7. The method of claim 6 wherein the plurality of logical planes includes one or more of a transmission plane, a switching plane, a customer access plane, and a signaling plane.

8. The method of claim 6 wherein the managing includes:

allowing a user to navigate through the network map.

9. The method of claim 6 wherein the providing includes:

displaying a state of each network element in the network map.

10. The method of claim 6 wherein the network map is a three-dimensional network map.

11. A computer-readable medium containing instructions for controlling at least one processor to perform a method for managing a network having a plurality of network elements, the method comprising:

associating each of the plurality of network elements with one of a plurality of logical planes;

providing a network map, the network map displaying relationships between the plurality of logical planes and those network elements associated with the plurality of logical planes, the displaying including highlighting certain of said plurality of network elements affected by selecting a particular network element associated with a particular said one of said plurality of logical planes, said certain network elements being associated with planes other than said particular plane, highlighting similarly affected links on said planes other than said particular plane, and highlighting similarly affected links between said plurality of logical planes; and

managing the network using the network map.

12. A system for managing a network having a plurality of network elements, comprising:

a user device configured to provide a user with a list of network management options, the options including a network element diagnostic option, a network summary option, a geographical network management option, a three-dimensional network management option, transmit, in response to a selection of an option by the user, a request for current network information, provide the user with current network information according to the selected option; and

a server configured to receive the request for current network information and transmit current network information to the user device;

wherein the user device is configured to provide, in response to a selection of the network element diagnostic option, a first list of events occurring in the network, and simultaneously provide a second list of events occurring in the network, the second list comprising a predetermined number of most recent events.

13. The system of claim 12 wherein the user device is configured to:

provide, in response to a selection of the network summary option, a list of network element identifiers associated with the plurality of network elements, each network element identifier being associated with a state indication.

14. The system of claim 12 wherein the user device is configured to:

associate, in response to a selection of the geographical network management option, events in the network with one of the plurality of network devices, and

provide a geographical map, the geographical map displaying locations of each of the plurality of network devices and indicating which of the plurality of network devices are associated with at least one event.

15. The system of claim 12 wherein the user device is configured to:

associate, in response to a selection of the three-dimensional network management option, each of the plurality of network elements with one of a plurality of logical planes, and

provide a network map, the network map displaying relationships between the plurality of logical planes and those network elements associated with the plurality of logical planes.