Electronic mail distribution system for integrated electronic communications

• US 7,508,924 B2
• Filed: 09/28/2006
• Issued: 03/24/2009
• Est. Priority Date: 06/17/1997
• Status: Expired due to Fees

• Current Assignee: Oath Inc. (Verizon Communications Inc.)
• Original Assignee: Cranberry Properties, LLC (Verizon Communications Inc.)
• Inventors: Owens, Stephen J. H., Snider, Michael L., Paynter, James W., Finney, Michael S., Bard, Robin R., Wright, Randall S.
• Primary Examiner(s): Woo, Stella L
• Application Number:
  US11/536,147
• Publication Number:
  US 20070081642A1
• Time in Patent Office: 908 Days
• Field of Search: 379/93.24, 379/93.15, 379/88.14, 379/88.13, 379/100.15, 379/100.13, 709/206
• US Class Current: 379/93.24
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/301 Management of recordings
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04N 1/00209 Transmitting or receiving image data, e.g. facsimile data, via a computer, e.g. using e-mail, a computer network, the internet, I-fax
• CPC Class Codes: H04N 1/00212 Attaching image data to computer messages, e.g. to e-mails
• CPC Class Codes: H04N 1/00214 details of transmission
• CPC Class Codes: H04N 1/00217 only involving computer data transmission protocols, e.g. SMTP, WAP or HTTP communication protocol aspects and techniques in packet data networks H04L69/00; network-specific arrangements or communication protocols supporting networked applications H04L67/00
• CPC Class Codes: H04N 1/324 intermediate the transmitter and receiver terminals, e.g. at an exchange
• CPC Class Codes: H04N 1/32416 Storage of instructions or retrieval of prestored instructions
• CPC Class Codes: H04N 2201/0086 Image transceiver H04N2201/0093 and H04N2201/0094 take precedence
• CPC Class Codes: Y10S 707/99939 Privileged access

Abstract

A system is disclosed for integrated electronic mail, voice mail, and fax mail messaging. A common message format is defined for use by an electronic mail service and a telecommunications service so electronic mail messages that may include voice and fax mail attachments may be exchanged between the services. Message senders and receivers may choose from a variety of filter and forward options that allow them to manage their communications and specify a preference for receiving messages at the electronic mail or telecommunications service. Forwarding and conversion of messages is performed automatically. The options are used to define a set of rules to be applied to inbound and outbound messages so that messages are sent and received in accordance with the preferences of the senders and receivers.

Claims

1. An electronic mail gateway to facilitate cross-media messaging between an online information service and a telecommunications service comprising:

an electronic mail messaging system of said online information service for delivering electronic mail messages addressed to subscribers of said online information service;

a telecommunications service mailbox associated with said electronic mail messaging system for receiving electronic mail messages addressed to said subscribers of said online information service;

a subscriber profile database for storing rules to be applied to electronic mail messages arriving at said electronic mail messaging system, said rules comprising subscriber preferences for receiving electronic mail messages at said online information service or said telecommunications service;

an electronic mail distributor connected to said electronic mail messaging system for;

(1) applying said rules to electronic mail messages addressed to said subscribers of said online information service arriving at said electronic mail messaging system;

(2) accessing a telecommunications service routing information database to locate routing information for said telecommunications service mailbox; and

(3) modifying said electronic mail messages according to said routing information for routing of said electronic mail messages to said telecommunications service mailbox;

a computer at said telecommunications service for;

1) receiving from said telecommunications service mailbox electronic mail messages routed to said telecommunications service mailbox;

2) storing messages for subscribers of said online information service specifying a preference for receiving electronic mail messages at said telecommunications service; and

3) locating and converting messages for audio output when subscribers specifying a preference for receiving electronic mail messages at said telecommunications service call said telecommunications service to retrieve selectively routed electronic mail messages.

2. The gateway of claim 1 wherein said electronic mail distributor selectively routes said electronic mail messages to said telecommunications service by formatting and addressing said electronic mail messages for delivery to said telecommunications service mailbox in accordance with a common message format.

3. The gateway of claim 1 wherein said electronic mail distributor selectively routes said electronic mail messages to said telecommunications service by concatenating new routing information to electronic mail messages addressed to subscribers of said online information service specifying a preference for receiving electronic mail messages at said telecommunications service.

4. The gateway of claim 3 wherein said new routing information comprises a sender field identifying said online information service and a receiver field identifying said telecommunications service.

5. The gateway of claim 4 wherein said receiver field identifying said telecommunications service is used to route email messages to said telecommunications service mailbox.

6. The gateway of claim 1 wherein said electronic mail distributor selectively routes electronic mail messages by accessing a telecommunications service routing information database comprising service name-routing information pairs.

7. The gateway of claim 6 wherein said electronic mail distributor routes electronic mail messages to a telecommunications service according to subscriber profiles comprising a name of a telecommunications service to which electronic mail messages are to be forwarded.

8. A method for facilitating cross-media messaging between an online information service and a telecommunications service comprising:

(a) associating a telecommunications service mailbox with an electronic mail messaging system of said online information service, said telecommunications service mailbox for receiving electronic mail messages addressed to subscribers of said online information service;

(b) storing in a subscriber profile database rules to be applied to electronic mail messages arriving at said electronic mail messaging system, said rules comprising subscriber preferences for receiving electronic mail messages at said online information service or said telecommunications service;

(c) applying said rules to electronic mail messages arriving at said electronic mail messaging system of said online information service;

(d) accessing a telecommunications service routing information database to locate routing information for said telecommunications service mailbox;

(e) routing certain of said electronic mail messages to said telecommunications service by formatting said electronic mail messages with said routing information for delivery to said telecommunications service mailbox; and

(f) connecting to said electronic mail messaging system of said online information service a telecommunications service computer for;

(1) receiving from said telecommunications service mailbox electronic mail messages routed to said telecommunications service mailbox;

(2) storing messages for subscribers of said online information service specifying a preference for receiving electronic mail messages at said telecommunications service; and

(3) locating and converting messages for output when subscribers specifying a preference for receiving electronic mail messages at said telecommunications service call said telecommunications service to retrieve selectively routed electronic mail messages.

9. The method of claim 8 wherein routing certain of said electronic mail messages to said telecommunications service by formatting said electronic mail messages for delivery to said telecommunications service mailbox comprises formatting said electronic mail messages in accordance with a common message format.

10. The method of claim 8 wherein said routing certain of said electronic mail messages to said telecommunications service by formatting and addressing said electronic mail messages for delivery to said telecommunications service mailbox comprises concatenating new routing information to electronic mail messages addressed to subscribers of said online information service specifying a preference for receiving electronic mail messages at said telecommunications service.

11. The method of claim 8 wherein concatenating new routing information to electronic mail messages comprises completing a sender field identifying said online information service and completing a receiver field identifying said telecommunications service.

12. The method of claim 11 wherein routing certain of said electronic mail messages to said telecommunication service comprises routing electronic mail messages to a telecommunications service mailbox identified according to said receiver field.

13. The method of claim 8 wherein routing certain of said electronic mail messages to said telecommunication service comprises accessing a telecommunications service routing information database comprising service name-routing information pairs.

14. A method for delivering electronic mail messages to a telecommunications service for retrieval by recipients of said electronic mail messages comprising the steps of:

(a) accepting an electronic mail message from an electronic messaging system of an online information service, said electronic mail message comprising an address for delivering said electronic mail message to a mailbox at said online information service;

(b) locating a profile associated with a recipient of said electronic mail message, said profile including forwarding instructions;

(c) accessing a telecommunications service routing information database to locate routing information for an electronic mailbox in association with said telecommunications service;

(c) routing said electronic mail message in accordance with said forwarding instructions and said routing information for said electronic mailbox in association with said telecommunications service;

(d) receiving at said telecommunications service said electronic mail message from said telecommunications service mailbox;

(e) examining said electronic mail message to identify a recipient for said electronic mail message;

(f) storing said electronic mail message at said telecommunications service; and

(h) locating and converting said electronic mail message for output at said telecommunications service when said recipient calls said telecommunications service to retrieve said electronic mail messages.

15. The method of claim 14 wherein routing said electronic mail message comprises modifying said electronic mail message in accordance with a common message format.

16. The method of claim 14 wherein routing said electronic mail message comprises concatenating new routing information to said electronic mail message.

17. The method of claim 16 wherein concatenating new routing information to said electronic mail message comprises adding a sender field identifying an electronic mail service provider and adding a receiver field identifying a telecommunications service provider.

18. The method of claim 17 wherein routing said modified electronic mail message to said electronic mailbox in association said telecommunications service comprises routing said electronic mail message according to said receiver field.

19. The method of claim 17 wherein routing said electronic mail message to said electronic mailbox in association with said telecommunications service comprises accessing a telecommunications service routing information database comprising service name-routing information pairs.

20. The method of claim 14 wherein locating and converting said electronic mail message for output at said telecommunications service comprises converting said electronic mail message from text to speech.