Dispatch application utilizing short message service
First Claim
Patent Images
1. A method of receiving dispatch orders, comprising:
- receiving over an Internet Protocol (IP) network at least one IP packet corresponding to a dispatch order;
reformatting the at least one received IP packet into multiple related Short Message Service (SMS) messages;
transmitting the multiple related SMS messages over a public network;
receiving over the public network by a communication device the multiple related SMS messages corresponding to the dispatch order, the number of SMS messages being determined by the length of the dispatch order;
converting the multiple related SMS messages corresponding to the dispatch order to a format representing a job ticket for viewing by a service technician; and
sending over the public network by the communication device a reply message comprising an updated status of the dispatch order, wherein the updated status is one of pending, received, in progress, completed, or problem.
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Abstract
A dispatch communication and management system method is provided, allowing a dispatcher and remote service technicians to exchange messages over a network in a prescribed format to notify the technicians of new dispatch orders, and to update status information for dispatch orders in corresponding customer service records in a database.
69 Citations
17 Claims
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1. A method of receiving dispatch orders, comprising:
- receiving over an Internet Protocol (IP) network at least one IP packet corresponding to a dispatch order;
reformatting the at least one received IP packet into multiple related Short Message Service (SMS) messages;
transmitting the multiple related SMS messages over a public network;
receiving over the public network by a communication device the multiple related SMS messages corresponding to the dispatch order, the number of SMS messages being determined by the length of the dispatch order;
converting the multiple related SMS messages corresponding to the dispatch order to a format representing a job ticket for viewing by a service technician; and
sending over the public network by the communication device a reply message comprising an updated status of the dispatch order, wherein the updated status is one of pending, received, in progress, completed, or problem. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
- receiving over an Internet Protocol (IP) network at least one IP packet corresponding to a dispatch order;
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9. A method of sending dispatch orders, comprising:
- creating a new dispatch order;
determining the length of the dispatch order, and, based upon the determined length, formulating the dispatch order into multiple related Short Message Service (SMS) messages;
reformatting the multiple related SMS messages into at least one Internet Protocol (IP) packet;
sending the at least one IP packet over an IP network;
reformatting the at least one IP packet into multiple related SMS messages;
sending over a public network by a communication device the multiple related SMS messages corresponding to the dispatch order; and
receiving over the public network by the communication device a reply message comprising an updated status of the dispatch order, wherein the updated status is one of pending, received, in progress, completed, or problem. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 17)
- creating a new dispatch order;
Specification