Method and system for wireless voice channel/data channel integration

• US 7,512,098 B2
• Filed: 08/14/2006
• Issued: 03/31/2009
• Est. Priority Date: 08/17/2000
• Status: Expired due to Term

• Current Assignee: Mobileum, Incorporated fka Roamware
• Original Assignee: Mobileum, Incorporated fka Roamware
• Inventors: Chang, Hisso M., Jiang, Yuen Jun
• Primary Examiner(s): CHO, HONG SOL
• Application Number:
  US11/503,301
• Publication Number:
  US 20060276196A1
• Time in Patent Office: 960 Days
• Field of Search: 370/329, 370352-357, 709/232, 709/246, 455/450, 455/464, 455/451
• US Class Current: 370/329
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04L 61/4535 using an address exchange platform which sets up a session between two nodes, e.g. rendezvous servers, session initiation protocols [SIP] registrars or H.323 gatekeepers
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04L 67/56 Provisioning of proxy services store-and-forward switching systems in data switching networks H04L12/54
• CPC Class Codes: H04L 67/564 Enhancement of application control based on intercepted application data
• CPC Class Codes: H04L 67/565 Conversion or adaptation of application format or content adding application control or application functional data H04L67/561
• CPC Class Codes: H04L 67/566 Grouping or aggregating service requests, e.g. for unified processing
• CPC Class Codes: H04L 67/567 Integrating service provisioning from a plurality of service providers
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04M 3/5322 for recording text messages
• CPC Class Codes: H04M 7/0024 Services and arrangements where telephone services are combined with data services arrangements which combine a telephonic equipment and a computer H04M7/0012
• CPC Class Codes: H04W 4/00 Services specially adapted for wireless communication networks; Facilities therefor
• CPC Class Codes: H04W 4/20 Services signaling; Auxiliary data signalling, i.e. transmitting data via a non-traffic channel
• CPC Class Codes: H04W 76/10 Connection setup
• CPC Class Codes: H04W 76/15 : Setup of multiple wireless link connections
• CPC Class Codes: H04W 80/00 : Wireless network protocols or protocol adaptations to wireless operation
• CPC Class Codes: H04W 80/10 : adapted for application session management, e.g. SIP [Session Initiation Protocol] connection management H04W76/00; arrangements for session management H04L67/14
• CPC Class Codes: H04W 88/06 : adapted for operation in multiple networks or having at least two operational modes, e.g. multi-mode terminals

Abstract

A system and method for wireless communication is disclosed. In one embodiment of a method, a user of a wireless device initiates a communication session during which a wireless data session can be triggered from a voice session and a voice session can be triggered from a wireless data session. During the communication session, data is shared between the wireless data channel and the voice channel.

Claims

1. A method for conducting a communication session, the method comprising:

during the communication session, displaying a menu on a wireless device for allowing a user of the wireless device to choose from the menu an actionable data that initiates an action in a channel receiving the actionable data, thereby reaching a current point in a menu structure, the menu being part of a configurable, consistent user interface that facilitates the user to access a network;

during the communication session, triggering a wireless data session with a wireless data channel from a voice session, including pushing data to the wireless data channel and pulling data from the wireless data channel;

during the communication session, triggering a voice session with a voice channel from a wireless data session, including pushing data to the voice channel and pulling data from the voice channel; and

during the communication session, facilitating the communication session via a call service that communicates with a customer application and an interactive voice response (IVR) application to conduct the wireless data session and the voice session during the communication session;

wherein triggering the wireless data session includes transmitting one or more of Automatic number identification (ANI) data, dialed number identification service (DINS) data, and unique identifier (UID) data via a wireless device;

wherein, during the communication session, data is shared between the wireless data channel and the voice channel;

wherein the data being pushed and pulled includes VoiceXML data, hypertext transfer protocol (HTTP) data, wireless application protocol (WAP) data, short message service (SMS) data, and wireless markup language (WML) data,

wherein the data being pushed and pulled includes the actionable data, and

wherein the actionable data is executed by an destination channel at the current point in the menu structure.

2. The method of claim 1, wherein facilitating the communication session via the call service includes:

communicating with the customer application to receive a specification of data to be pushed or pulled during the communication session;

performing data formatting as required on data to be pushed or pulled during the communication session; and

communicating with the interactive voice response (IVR) application, including transferring formatted data to the IVR application for delivery to a wireless device and receiving data from the wireless device via the IVR application.

3. The method of claim 2, wherein the specification of data is selected before the communication session, and wherein the specification of data is associated with an identifier of the wireless device.

4. The method of claim 1, further comprising:

after the initiation of a voice session from a wireless device, receiving an identifier for the wireless device;

terminating the voice session;

locating a homepage uniform resource locator (URL) using the identifier; and

sending the homepage URL to a messaging service;

wherein the messaging service sends an actionable alert to the wireless device; and

wherein the homepage URL is embedded in the actionable alert, such that responding to the actionable alert using the wireless device initiates a data session with the homepage URL.

5. The method of claim 1, further comprising:

providing a facsimile service.

6. The method of claim 5, wherein providing the facsimile service comprises:

receiving previously scheduled facsimile data from a customer application;

sending the facsimile data to one or more previously designated recipient facsimile machines;

receiving a request for specific facsimile data from a wireless device during a data session;

receiving a destination facsimile number from the wireless device; and

sending the facsimile data to the destination facsimile number.

7. The method of claim 6, wherein the data session is a WAP session.

8. A method for wireless network communications, the method comprising:

during a communication session, displaying a menu on a wireless device for allowing a user of the wireless device to choose from the menu an actionable data that initiates an action in a channel receiving the actionable data, thereby reaching a current point in a menu structure, the menu being part of a configurable, consistent user interface that facilitates the user to access a network;

during the communication session, triggering a wireless data session with a wireless data channel from a voice session by choosing the actionable data from the menu, including pushing data to the wireless data channel and pulling data from the wireless data channel;

during the communication session, triggering a voice session with a voice channel from a wireless data session by choosing the actionable data from the menu, including pushing data to the voice channel and pulling data from the voice channel, and

toggling between a data channel and a voice channel in one communication session;

wherein during the communication session, data is shared between the wireless data channel and the voice channel,

wherein the communication session is facilitated via a call service that communicates with a customer application and an interactive voice response (IVR) application to conduct the wireless data session and the voice session during the communication session,

wherein the data being pushed and pulled includes the actionable data, and

wherein the actionable data is executed by an destination channel at the current point in the menu structure.

9. The method for wireless network communications of claim 8, wherein triggering a wireless data session includes transmitting automatic number identification (ANI) data, dialed number identification service (DINS) data, and unique identifier (UID) data via a wireless device.

10. The method for wireless network communications of claim 8, wherein the data being pushed and pulled includes VoiceXML data, hypertext transfer protocol (HTTP) data, wireless application protocol (WAP) data, short message service (SMS) data, and wireless markup language (WML) data.

11. The method for wireless network communications of claim 8, wherein the data being pushed and pulled includes actionable data that initiates an action in a channel receiving the actionable data.

12. The method for wireless network communications of claim 8, further comprising:

performing navigating functions on data that was pushed or pulled from the voice channel or the data channel, the navigating functions including at least one selected from a group consisting of fast forward, rewind, pause, and delete.

13. A method for wireless network communications, the method comprising:

during a communication session, displaying a menu on a wireless device for allowing a user of the wireless device to choose from the menu an actionable data that initiates an action in a channel receiving the actionable data, thereby reaching a current point in a menu structure, the menu being part of a configurable, consistent user interface that facilitates the user to access a network;

during the communication session by choosing the actionable data from the menu, triggering a wireless data session with a wireless data channel from a voice session, including pushing data to the wireless data channel and pulling data from the wireless data channel; and

during the communication session by choosing the actionable data from the menu, triggering a voice session with a voice channel from a wireless data session, including pushing data to the voice channel and pulling data from the voice channel;

wherein during the communication session, data is shared between the wireless data channel and the voice channel,

wherein the communication session is facilitated via a call service that communicates with a customer application and an interactive voice response (IVR) application to conduct the wireless data session and the voice session during the communication session,

wherein the data being pushed and pulled includes the actionable data, and

wherein the actionable data is executed by a destination channel at the current point in the menu structure.

14. A system for wireless network communications, the system comprising:

at least one network coupled among two or more wireless communication devices and at least one customer application;

two or more components coupled to the at least one network, the two or more components being selected from a group consisting of a homepage provisioning service component, a computer telephony integration/interactive voice response (CTI/IVR) service, a facsimile service, a call service, a facsimile service, and a directory service, wherein the wireless communication devices access the components during a communication session, and wherein the communication session includes;

displaying a menu on a wireless communication device for allowing a user of the wireless device to choose from the menu an actionable data that initiates an action in a channel receiving the actionable data, thereby reaching a current point in a menu structure, the menu being part of a configurable, consistent user interface that facilitates the user to access a network;

triggering a wireless data session with a wireless data channel from a voice session, including pushing data to the wireless data channel and pulling data from the wireless data channel; and

triggering a voice session with a voice channel from a wireless data session, including pushing data to the voice channel and pulling data from the voice channel, wherein during the communication session, data is shared between the wireless data channel and the voice channel,

wherein the communication session is facilitated via a call service that communicates with the at least one customer application and an interactive voice response (IVR) application to conduct the wireless data session and the voice session during the communication session,

wherein the data being pushed and pulled includes the actionable data, and

wherein the actionable data is executed by a destination channel at the current point in the menu structure.

15. The system of claim 14, wherein triggering a wireless data session includes transmitting automatic number identification (ANI) data, dialed number identification service (DNIS) data, and unique identifier (UID) data via a wireless communication device.

16. The system of claim 14, wherein the data pushed and pulled includes VoiceXML data, hypertext transfer protocol (HTTP) data, wireless application protocol (WAP) data, short message service (SMS) data, and wireless markup language (WML) data.

17. The system of claim 14, wherein the homepage provisioning service component includes:

after the initiation of a voice session from a wireless communication device, receiving an identifier for the wireless communication device;

terminating the voice session;

locating a homepage uniform resource locator (URL) using the identifier; and

sending the homepage URL to a messaging service;

wherein the messaging service sends an actionable alert to the wireless communication device, and wherein the homepage URL is embedded in the actionable alert such that responding to the actionable alert using the wireless communication device initiates a data session with the homepage URL.

18. A computer-readable medium having instructions stored thereon which are executable by an electronic device for electronically conducting a communication session by performing steps comprising:

during the communication session, displaying a menu on a wireless device for allowing a user of the wireless device to choose from the menu an actionable data that initiates an action in a channel receiving the actionable data, thereby reaching a current point in a menu structure, the menu being part of a configurable, consistent user interface that facilitates the user to access a network;

during a communication session between two or more devices, trigger a wireless data session with a wireless data channel from a voice session, including pushing data to the wireless data channel and pulling data from the wireless data channel;

during the communication session, trigger a voice session with a voice channel from a wireless data session, including pushing data to the voice channel and pulling data from the voice channel; and

during the communication session, toggle between a data channel and a voice channel;

wherein during the communication session, data is shared between the wireless data channel and the voice channel,

wherein the communication session is facilitated via a call service that communicates with a customer application and an interactive voice response (IVR) application to conduct the wireless data session and the voice session during the communication session,

wherein the data being pushed and pulled includes the actionable data, and

wherein the actionable data is executed by a destination channel at a of the menu structure.

19. The computer-readable medium of claim 18, wherein triggering a wireless data session includes transmitting automatic number identification (ANI) data, dialed number identification service (DNIS) data, and unique identifier (UID) data via a wireless device.

20. The computer-readable medium of claim 18, wherein the data pushed and pulled includes VoiceXML data, hypertext transfer protocol (HTTP) data, wireless application protocol (WAP) data, short message service (SMS) data, and wireless markup language (WML) data.

21. The computer-readable medium of claim 18, further storing instructions for:

performing navigating functions on data that was pushed or pulled from the voice channel or the data channel, wherein the navigating functions include at least one selected from a group consisting of fast forward, rewind, pause, and delete.

22. A computer-readable medium having instructions stored thereon which are executable by an electronic device for electronically conducting a communication session by performing steps comprising:

during the communication session, displaying a menu on a wireless device for allowing a user of the wireless device to choose from the menu an actionable data that initiates an action in a channel receiving the actionable data, thereby reaching a current point in a menu structure, the menu being part of a configurable, consistent user interface that facilitates the user to access a network;

during a communication session between two or more devices, trigger a wireless data session with a wireless data channel from a voice session, including pushing data to the wireless data channel and pulling data from the wireless data channel; and

during the communication session, trigger a voice session with a voice channel from a wireless data session, including pushing data to the voice channel and pulling data from the voice channel;

wherein during the communication session, data is shared between the wireless data channel and the voice channel,

wherein the communication session is facilitated via a call service that communicates with a customer application and an interactive voice response (IVR) application to conduct the wireless data session and the voice session during the communication session,

wherein the data being pushed and pulled includes the actionable data, and

wherein the actionable data is executed by a destination channel at the current point of the menu structure.

23. A wireless communication apparatus, comprising:

means for displaying a menu on a wireless device for allowing a user of the wireless device to choose from the menu, during the communication session, an actionable data that initiates an action in a channel receiving the actionable data, thereby reaching a current point in a menu structure, the menu being part of a configurable, consistent user interface that facilitates the user to access a network;

means for triggering a wireless data session with a wireless data channel from a voice session;

means for triggering a voice session with a voice channel from a wireless data session; and

call service means for facilitating the communication session, including;

means for communicating with a customer application to receive a specification of data to be pushed or pulled during the communication session;

means for performing data formatting as required on data to be pushed or pulled during the communication session; and

means for communicating with an interactive voice response (IVR) application, including transferring formatted data to the IVR application for delivery to a wireless device and receiving data from the wireless device via the IVR application;

wherein, during the communication session, data is shared between the wireless data channel and the voice channel,

wherein the data to be pushed and pulled includes the actionable data, and

wherein the actionable data is executed by a destination channel at a current point of the menu structure.