Enabling interactive electronic mail and real-time messaging

• US 7,512,659 B2
• Filed: 12/16/2004
• Issued: 03/31/2009
• Est. Priority Date: 12/16/2004
• Status: Expired due to Fees

• Current Assignee: Ford Global Technologies, LLC (Ford Motor Company), International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Keohane, Susann Marie, McBrearty, Gerald Francis, Shieh, Johnny Meng-Han, Mullen, Shawn Patrick, Murillo, Jessica
• Primary Examiner(s): Follansbee; John
• Assistant Examiner(s): Daftuar; Saket K
• Application Number:
  US11/014,068
• Publication Number:
  US 20060168026A1
• Time in Patent Office: 1,566 Days
• Field of Search: 709/206
• US Class Current: 709/206
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/234 for tracking messages
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04L 67/55 Push-based network services

Abstract

A system, method, and computer program product for managing e-mail and real-time messaging activity between a first client and a second client. In accordance with one embodiment, the method includes the first or second client detecting an n^th e-mail thread response to an original e-mail message delivered between the first client and second client, wherein n is greater than or equal to one. In response to detecting occurrence of an n^th e-mail thread response, a real-time electronic messaging session is invoked between the first and second clients. In an alternate embodiment of the invention, the first client sends a real-time message to the second client during a real-time messaging session between the first and second clients. In response to a specified real-time messaging session termination event, an e-mail message containing the sent real-time message is sent to the second client.

Claims

1. A method for use in a data processing system for managing e-mail and real-time messaging activity between a first client and a second client, said method comprising:

automatically detecting an n.sup.th e-mail thread response to an original e-mail message delivered between said first client and said second client, wherein n is greater than or equal to one, wherein said n.sup.th e-mail thread response is a sequence of one or more e-mail reply responses exchanged between a first e-mail client within said first client or a second e-mail client within said second client;

associating header information of one or more e-mail messages to identify the n.sup.th e-mail thread response, wherein the n.sup.th e-mail thread response is one or more of a sent and a received e-mail message;

detecting n e-mail thread responses to the original e-mail message over a specified period;

monitoring a timestamp of the n.sup.th e-mail thread response, wherein the timestamp of the n.sup.th e-mail thread response determines a period between the previous e-mail message and the current e-mail reply;

enabling a counter when the original e-mail message is transmitted, said counter tracking the number of n.sup th e-mail thread responses until the counter reaches a predefined number;

incrementing the counter when a new n.sup.th e-mail thread response is received;

determining a predefined threshold period of time between transmission of a previous e-mail message and receipt of a current e-mail reply;

determining a rate of response of one or more n.sup.th e-mail thread responses;

responsive to said automatically detecting the n.sup.th e-mail thread response within a response time less than the predefined threshold period of time and when a value of the counter reaches the predefined number of n.sup.th e-mail thread responses, automatically invoking a real-time electronic messaging session between said first client and said second client; and

responsive to the rate of response attaining one or more of a predefined threshold rate of response of the n.sup.th e-mail thread responses, automatically invoking a real-time messaging client application on at least one of said first client and said second client.

2. The method of claim 1, wherein said data processing system includes an operating system that manages execution of an e-mail client and a real-time electronic messaging client, said automatically invoking a real-time electronic messaging session comprising processing an application program interface call from said operating system to said real-time electronic messaging client.

3. The method of claim 1, wherein said automatically invoking a real-time electronic messaging session between said first client and said second client comprises:

automatically activating an instant messaging session between said first client and said second client, said automatically activating an instant messaging session includes storing instant messaging session correspondence in an instant message session file within one or more of said first client and said second client;

dynamically associating the content of the original e-mail message and one or more e-mail thread responses with said session file, wherein content from the original e-mail message and one or more e-mail thread responses, are contained within said instant message session file.

4. The method of claim 1, wherein said detecting an n.sup.th e-mail thread response comprises detecting n e-mails within an e-mail thread, wherein the e-mail thread is one or more of the original e-mail message and e-mail thread responses.

5. The method of claim 4, said detecting n e-mails within an e-mail thread comprises:

within said first client or said second client;

detecting a total number of reply messages in association with said e-mail thread; and

comparing the detected total number of reply messages to a specified threshold, wherein the threshold is less than or equal to n.

6. A computer-readable storage medium having encoded thereon computer-executable instructions for managing e-mail and real-time messaging activity between a first client and a second client, said computer-executable instructions performing a method comprising:

automatically detecting an n.sup.th e-mail thread response to an original e-mail message delivered between said first client and said second client, wherein n is greater than or equal to one, wherein said n.sup.th e-mail thread response is a sequence of one or more e-mail reply responses exchanged between a first e-mail client within said first client or a second e-mail client within said second client;

associating header information of one or more e-mail messages to identify the n.sup.th e-mail thread response, wherein the n.sup.th e-mail thread response is one or more of a sent and a received e-mail message;

detecting n e-mail thread responses to the original e-mail message over a specified period;

monitoring a timestamp of the n.sup.th e-mail thread response, wherein the timestamp of the n.sup.th e-mail thread response determines the period between the previous e-mail message and the current e-mail reply;

enabling a counter when the original e-mail message is transmitted, said counter tracking the number of n.sup.th e-mail thread responses until the counter reaches a predefined number;

incrementing the counter when a new n.sup.th e-mail thread response is received;

determining a predefined threshold period of time between transmission of a previous e-mail message and receipt of a current e-mail reply;

determining a rate of response of one or more n.sup.th e-mail thread responses;

responsive to said automatically detecting the n.sup.th e-mail thread response within a response time less than the predefined threshold period of time and when a value of the counter reaches the predefined number of n.sup.th e-mail thread responses, automatically invoking a real-time electronic messaging session between said first client and said second client; and

responsive to the rate of response attaining one or more of a predefined threshold rate of response of the n.sup.th e-mail thread responses, automatically invoking a real-time messaging client application on at least one of said first client and said second client.

7. The computer-readable storage medium of claim 6, wherein said data processing system includes an operating system that manages execution of an e-mail client and a real-time electronic messaging client, said automatically invoking a real-time electronic messaging session comprising processing an application program interface call from said operating system to said real-time electronic messaging client.

8. The computer-readable storage medium of claim 6, wherein said dynamically invoking a real-time electronic messaging session between said first client and said second client comprises:

automatically activating an instant messaging session between said first client and said second client, said automatically activating an instant messaging session includes storing instant messaging session correspondence in an instant message session file within one or more of said first client and said second client;

dynamically associating the content of the original e-mail message and one or more e-mail thread responses with said session file, wherein content from the original e-mail message and one or more e-mail thread responses, are contained within said instant message session file.

9. The computer-readable storage medium of claim 6, wherein said detecting n e-mails within an e-mail thread, wherein the e-mail thread is one or more of the original e-mail message and e-mail thread responses.

10. The computer-readable storage medium of claim 9, said detecting n e-mails within an e-mail thread comprises within said first client or said second client:

detecting a total number of reply messages in association with said e-mail thread; and

comparing the detected total number of reply messages to a specified threshold, wherein the threshold is less than or equal to n.

11. A method for use in a data processing system for managing e-mail and real-time messaging activity between a first client and a second client, said method comprising:

sending a real-time message, within a first client, to a second client during a real-time messaging session between said first client and said second client;

detecting a real-time messaging session;

determining a response real-time message has not been received by one or more of a first client and second client in a predefined amount of time following a transmission of the real-time message to one of the first client or second client;

detecting a period from a time mark from which said first client sent said real-time message to said second client;

tracking the period from the time mark to a time when a message is detected from one of said first client or said second client, wherein when a message is not received from one of said first client or said second client, within said pre-defined amount of time, automatically generating and sending an e-mail message;

detecting a real-time messaging session termination event within said first client when one or more of said first client and said second client fail to deliver a return real-time message to said second client during the real-time messaging session during the predefined amount of time; and

automatically generating and sending an e-mail message containing said content of a previously sent real-time message to one or more of said first client and said second client in response to a real-time messaging session termination event.

12. The method of claim 11, wherein said real-time messaging session termination event comprises said first client or said second client terminating said real-time messaging session, wherein terminating occurs when said first or said second client fail to detect the response message within the predefined amount of time.

13. The method of claim 11, wherein said real-time messaging session is an instant messaging session between said first client and said second client, and wherein said first client generates a session file containing a record of the instant messaging correspondence between said first client and said second client, said method further comprising automatically associating the contents of said session file with said delivered e-mail message when said real-time messaging session is terminated.

14. A computer-readable storage medium having encoded thereon computer-executable instructions for managing e-mail and real-time messaging activity between a first client and a second client, said computer-executable instructions performing a method comprising within a first client:

sending a real-time message, within a first client, to a second client during a real-time messaging session between said first client and said second client;

detecting a real-time messaging session;

determining a response real-time message has not been received by one or more of a first client and second client in a predefined amount of time following a transmission of the real-time message to one of the first client or second client;

detecting a period from a time mark from which said first client sent said real-time message to said second client;

tracking the period from the time mark to a time when a message is detected from one of said first client or said second client, wherein when a message is not received from one of said first client or said second client, within said pre-defined amount of time, automatically generating and sending an e-mail message;

detecting a real-time messaging session termination event within said first client when one or more of said first client and said second client fail to deliver a return real-time message to said second client during the real-time messaging session during the predefined amount of time; and

automatically generating and sending an e-mail message containing said content of a previously sent real-time message to one or more of said first client and said second client in response to a real-time messaging session termination event.

15. The computer-readable storage medium of claim 14, wherein said real-time messaging session termination event comprises one or more of said first client and said second client failing to deliver the return real-time message to said second client during said real-time messaging session during the predefined amount of time.

16. The computer-readable storage medium of claim 15, further comprising detecting said real-time messaging session termination event within said first client.

17. The computer-readable storage medium of claim 14, wherein said real-time messaging session is an instant messaging session between said first client and said second client, and wherein said first client generates a session file containing a record of the instant messaging correspondence between said first client and said second client, said method further comprising automatically associating the contents of said session file with said delivered e-mail message when said real-time messaging session is terminated.