Device and method for supporting error correction in an information processing system
First Claim
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1. A device for supporting error correction in an information processing system, comprising:
- a data acquisition device that acquires damage information pertaining to operation of an information processing system;
a memory containing first information characterizing possible damage situations for said information processing system and second information characterizing possible counter measures for said damage situations;
a computer in communication with said data acquisition device and having access to said memory, said computer being programmed to generate a catalog with damage-specific questions and actions ranked hierarchically therein according to complexity dependent on said damage information acquired by said data acquisition device and said first information and said second information stored in said memory; and
an output unit connected to the computer at which said computer causes said damage-specific questions and actions in said catalog to be visually displayed in said hierarchical ranking.
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Abstract
In a device and method for supporting error correction in an information processing system, a data acquisition device acquires damage information pertaining to the information processing system. A data storage contains information about possible damage cases in the information processing system as well as possible countermeasures. A computer linked with the data acquisition device as well as with the data storage, the computer being designed (in terms of programming) to generate a damage-specific questions and actions catalog. An output unit displays the questions and actions catalog.
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Citations
12 Claims
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1. A device for supporting error correction in an information processing system, comprising:
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a data acquisition device that acquires damage information pertaining to operation of an information processing system; a memory containing first information characterizing possible damage situations for said information processing system and second information characterizing possible counter measures for said damage situations; a computer in communication with said data acquisition device and having access to said memory, said computer being programmed to generate a catalog with damage-specific questions and actions ranked hierarchically therein according to complexity dependent on said damage information acquired by said data acquisition device and said first information and said second information stored in said memory; and an output unit connected to the computer at which said computer causes said damage-specific questions and actions in said catalog to be visually displayed in said hierarchical ranking. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for supporting error correction in an information processing system, comprising the steps of:
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acquiring damage information in electronic form pertaining to operation of an information processing system; electronically storing first information characterizing possible damage situations for said information processing system and second information characterizing possible counter measures for said damage situations; in a computer in communication with said data acquisition device and having access to the stored first and second information, electronically generating a catalog with damage-specific questions and actions ranked hierarchically therein according to complexity dependent on said damage information and said first information and said second information stored in said memory; and at an output unit connected to the computer, visually displaying said damage-specific questions and actions in said catalog in said hierarchical ranking. - View Dependent Claims (9, 10, 11, 12)
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Specification