System and method for electronic message status notification

• US 7,516,185 B2
• Filed: 05/29/2007
• Issued: 04/07/2009
• Est. Priority Date: 06/28/2001
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Knoerle, Joseph M., Meadows, Vernon, Scott, David A., LaPierre, Stephen R.
• Primary Examiner(s): Meky, Moustafa M
• Application Number:
  US11/807,509
• Publication Number:
  US 20070233800A1
• Time in Patent Office: 679 Days
• Field of Search: 709200-206, 709217-227
• US Class Current: 709/206
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting
• CPC Class Codes: H04M 2203/2083 Confirmation by serviced party
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects

Abstract

This invention is directed to a system and method for providing a status notification for a message in a communications network. An embodiment of this invention is a voicemail system, which provides a caller in a telecommunications network with the option of requesting a status notification for a voicemail message when the recording of the message is complete. By requesting status notification, the caller is indicating that the voicemail system should track any actions related to the message that occur within the voicemail system. The caller also specifies a destination identifier, which includes formatting and addressing information that the voicemail system uses for subsequent notification. As actions are taken in relation to the message, the voicemail system creates disposition identifiers and associates these identifiers with the message. When a triggering event occurs, such as the recipient deleting the message, the voicemail system retrieves the disposition identifiers to generate the status notification and sends the status notification in the format and to the address specified by the destination identifier.

Claims

1. A method for providing a status notification for a message in a communications network comprising:

assigning a message identifier for the message;

receiving a destination identifier for communicating the status notification; and

associating the destination identifier with the message;

wherein the destination identifier comprises an address identifier indicating an address to which the status notification is to be sent, the address identifier indicating an address different than an originating address for the message,

wherein the method further comprises;

creating a disposition identifier in response to a disposition event corresponding to a change in message status;

associating the disposition identifier with the message, wherein the disposition identifier is associated with the message in response to a change in message status;

determining whether accessing of the message constitutes a triggering event; and

creating the status notification when the accessing of the message constitutes the triggering event, the status notification including the disposition identifier created prior to the triggering event.

2. The method of claim 1, wherein creating the status notification comprises:

compiling the disposition identifier and the message identifier to create the status notification when the accessing of the message constitutes the triggering event; and

wherein the method further comprises communicating the status notification in accordance with the destination identifier.

3. The method of claim 2, further comprising:

billing a party to the message for the providing of the status notification.

4. The method of claim 1, wherein the disposition event comprises at least one of:

a managing event; and

a dispatching event.

5. The method of claim 4, wherein the managing event comprises at least one of:

accessing the message;

deleting the message;

presenting an indication of the message;

expiring the message; and

terminating a recipient of the message from the communications network.

6. The method of claim 4, wherein the managing event comprises at least one of:

denying the status notification of the message; and

malfunctioning of the status notification of the message.

7. The method of claim 4, wherein the dispatching event comprises at least one of:

forwarding the message; and

replying to the message.

8. The method of claim 4, wherein the triggering event comprises at least one of:

the disposition event; and

a passage of time.

9. The method of claim 1, further comprising storing an attribute for the status notification for the message, wherein the attribute comprises at least one of:

the message identifier;

the destination identifier;

the disposition identifier; and

the status notification.

10. The method of claim 9, further comprising administrative functionality, wherein the administrative functionality comprises at least one of:

deleting the attribute;

monitoring the attribute;

moving the attribute;

forwarding the attribute;

securing the attribute;

archiving the attribute;

backing up the attribute;

informing a recipient of the attribute; and

blocking the attribute.

11. A system to provide a status notification for a message in a communications network comprising:

a processor to assign a message identifier for the message;

the processor further operative to receive a destination identifier for communicating the status notification; and

the processor further operative to associate the destination identifier with the message;

wherein the destination identifier comprises an address identifier indicating an address to which the status notification is to be sent, the address identifier indicating an address different than an originating address for the message; and

the processor further operative to create a disposition identifier in response to a disposition event corresponding to a change in message status;

the processor further operative to associate the disposition identifier with the message, wherein the disposition identifier is associated with the message in response to a change in message status;

the processor further operative to determine whether accessing of the message constitutes a triggering event; and

create the status notification when the accessing of the message constitutes the triggering event, the status notification including the disposition identifier created prior to the triggering event.

12. The system of claim 11, wherein the processor is further operative to:

compile the disposition identifier and the message identifier to create the status notification when the accessing of the message constitutes the triggering event; and

communicate the status notification in accordance with the destination identifier.

13. The system of claim 12, wherein the processor is further operative to:

bill a party to the message for the providing of the status notification.

14. The system of claim 11, wherein the triggering event comprises at least one of:

the disposition event; and

a passage of time.

15. The system of claim 14, wherein the disposition event comprises at least one of:

a managing event; and

a dispatching event.

16. The system of claim 15, wherein the managing event comprises at least one of:

accessing the message;

deleting the message;

presenting an indication of the message;

expiring the message; and

terminating a recipient of the message from the communications network.

17. The system of claim 15, wherein the managing event comprises at least one of:

denying the status notification of the message; and

malfunctioning of the status notification of the message.

18. The system of claim 15, wherein the dispatching event comprises at least one of:

forwarding the message; and

replying to the message.

19. The system of claim 11, the processor further operative for storing an attribute for the status notification for the message, wherein the attribute comprises at one least of:

the message identifier;

the destination identifier;

the disposition identifier; and

the status notification.

20. The system of claim 19, the processor further operative to perform administrative functionality, wherein the administrative functionality comprises at least one of:

deleting the attribute;

monitoring the attribute;

moving the attribute;

forwarding the attribute;

securing the attribute;

archiving the attribute;

backing up the attribute;

informing a recipient of the attribute; and

blocking the attribute.