Method and system for diagnosing, collecting information and servicing a remote system
First Claim
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1. A method, comprising:
- obtaining a unique identification of a motor vehicle of a vendor and dynamic state information regarding an operating condition of the motor vehicle from a memory in the motor vehicle, wherein the dynamic state information indicates the operating condition of the motor vehicle;
automatically initiating, at the motor vehicle, a regular interval internet transmission of the unique identification and the dynamic state information from the motor vehicle to a service center computer of the vendor which is at a location remote from the motor vehicle;
receiving the unique identification at the service center computer of the vendor at the location which is remote from the motor vehicle, wherein the service center computer of the vendor is a central computer that receives messages that include dynamic state information only from a plurality of motor vehicles of the vendor regardless of their proximity to the service center computer;
analyzing, at the service center of the vendor at the location remote from the motor vehicle, the dynamic state information to diagnose a malfunction in the motor vehicle; and
transmitting, by the service center of the vendor through the internet, a message identifying the malfunction in the motor vehicle to a computer at a repair center of the vendor remote from the motor vehicle and the service center of the vendor.
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Abstract
A monitoring system, method, and computer-program product tracks events and device states in a device and sends those events and states to a remote central service center using an Internet access module. The remote central service center monitors the received events and states for errors or warnings. The monitoring software (e.g., a dynamic link library) supports multiple data formats and multiple protocols to more effectively communicate the event and state information.
130 Citations
24 Claims
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1. A method, comprising:
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obtaining a unique identification of a motor vehicle of a vendor and dynamic state information regarding an operating condition of the motor vehicle from a memory in the motor vehicle, wherein the dynamic state information indicates the operating condition of the motor vehicle; automatically initiating, at the motor vehicle, a regular interval internet transmission of the unique identification and the dynamic state information from the motor vehicle to a service center computer of the vendor which is at a location remote from the motor vehicle; receiving the unique identification at the service center computer of the vendor at the location which is remote from the motor vehicle, wherein the service center computer of the vendor is a central computer that receives messages that include dynamic state information only from a plurality of motor vehicles of the vendor regardless of their proximity to the service center computer; analyzing, at the service center of the vendor at the location remote from the motor vehicle, the dynamic state information to diagnose a malfunction in the motor vehicle; and transmitting, by the service center of the vendor through the internet, a message identifying the malfunction in the motor vehicle to a computer at a repair center of the vendor remote from the motor vehicle and the service center of the vendor. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system, comprising:
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means for obtaining a unique identification of a motor vehicle of a vendor and dynamic state information regarding an operating condition of the motor vehicle from a memory in the motor vehicle, wherein the dynamic state information indicates the operating condition of the motor vehicle; means for automatically initiating, at the motor vehicle, a regular interval internet transmission of the unique identification and the dynamic state information from the motor vehicle to a service center computer of the vendor which is at a location remote from the motor vehicle; means for receiving the unique identification at the service center computer of the vendor at the location which is remote from the motor vehicle, wherein the service center computer of the vendor is a central computer that receives messages that include dynamic state information only from a plurality of motor vehicles of the vendor regardless of their proximity to the service center computer; and means for analyzing, at the service center of the vendor at the location remote from the motor vehicle, the dynamic state information to diagnose a malfunction in the motor vehicle; and means for transmitting, by the service center of the vendor through the internet, a message identifying the malfunction in the motor vehicle to a computer at a repair center of the vendor remote from the motor vehicle and the service center of the vendor. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. A computer readable storage medium encoded with instructions, which when executed on a computer, causes the computer to implement a method comprising:
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obtaining a unique identification of a motor vehicle of a vendor and dynamic state information regarding an operating condition of the motor vehicle from a memory in the motor vehicle, wherein the dynamic state information indicates the operating condition of the motor vehicle; automatically initiating, at the motor vehicle, a regular interval internet transmission of the unique identification and the dynamic state information from the motor vehicle to a service center computer of the vendor which is at a location remote from the motor vehicle; receiving the unique identification at the service center computer of the vendor at the location which is remote from the motor vehicle, wherein the service center computer of the vendor is a central computer that receives messages that include dynamic state information only from a plurality of motor vehicles of the vendor regardless of their proximity to the service center computer; analyzing, at the service center of the vendor at the location remote from the motor vehicle, the dynamic state information to diagnose a malfunction in the motor vehicle; and transmitting, by the service center of the vendor through the internet, a message identifying the malfunction in the motor vehicle to a computer at a repair center of the vendor remote from the motor vehicle and the service center of the vendor. - View Dependent Claims (20, 21, 22, 23, 24)
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Specification