Internet messaging notification methods and systems
First Claim
Patent Images
1. A method comprising:
- receiving a request from a telephone service customer, the request including a string having a feature code trigger and one or more digits;
selecting at least one of a plurality of pre-stored alphanumeric messages based on the request and customer data associated with the request;
causing to be transmitted the at least one of a plurality of pre-stored alphanumeric messages to at least one destination address using internet messaging protocols, wherein transmitting includes determining that the received string is associated with a group notification service request and wherein the said at least one destination address is an address other than an address from which the said telephone service customer sent the said request;
receiving the plurality of messages and a plurality of destination addresses from the telephone service customer via a user interface;
associating the messages with the destination address; and
storing the messages and the associated destination addresses as part of the customer data.
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Accused Products
Abstract
The disclosed methods and systems can employ internet messaging protocols to transmit an alphanumeric message to one or more destination addresses in response to a telephone service customer'"'"'s notification service request. The request can include a string having a feature code trigger and one or more digits. The destination address can be an electronic mail address, an instant messaging address, a pager number, and/or a telephone number.
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Citations
16 Claims
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1. A method comprising:
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receiving a request from a telephone service customer, the request including a string having a feature code trigger and one or more digits; selecting at least one of a plurality of pre-stored alphanumeric messages based on the request and customer data associated with the request; causing to be transmitted the at least one of a plurality of pre-stored alphanumeric messages to at least one destination address using internet messaging protocols, wherein transmitting includes determining that the received string is associated with a group notification service request and wherein the said at least one destination address is an address other than an address from which the said telephone service customer sent the said request; receiving the plurality of messages and a plurality of destination addresses from the telephone service customer via a user interface; associating the messages with the destination address; and storing the messages and the associated destination addresses as part of the customer data. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. An apparatus comprising:
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a user interface for receiving a request from a telephone service customer, the request including a string having a feature code trigger and one or more digits; a memory for storing a call processing record which associates feature codes with call processing services of a telephone service, wherein the call processing services include a group notification service; and a processor for selecting at least one of a plurality of pre-stored alphanumeric messages based on the request and customer data associated with the request; processing the request and customer data associated with the request and causing to be transmitted at least one of a plurality of pre-stored alphanumeric messages to at least one destination address using internet messaging protocols wherein the said at least one destination address is an address other than an address from which the said telephone service customer sent the said request; receiving the plurality of messages and a plurality of destination addresses from the telephone service customer via a user interface; associating the messages with the destination address; and storing the messages and the associated destination addresses as part of the customer data. - View Dependent Claims (9)
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10. A service switching point (SSP) in a communications system comprising:
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means for receiving a request from a telephone service customer, the request including a string having a feature code trigger and one or more digits; means for communicating the customer request to a service control point (SCP); means for receiving instructions from the service control point (SCP), wherein the instructions include a selection of at least one of a plurality of alphanumeric messages that is selected based on the request and customer data associated with the request; means for storing a call processing record which associates feature codes with call processing services of a telephone service, wherein the call processing services include a group notification service; means for transmitting at least one of a plurality of alphanumeric messages to at least one destination address based on the instructions received from the service control point (SCP), wherein the said at least one destination address is an address other than an address from which the said telephone service customer sent the said request; receiving the plurality of messages and a plurality of destination addresses from the telephone service customer via a user interface; associating the messages with the destination address; and storing the messages and the associated destination addresses as part of the customer data.
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11. A service control point (SCP) in a communications system integrated with a telephone network comprising:
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means for receiving data from a service switching point (SSP); means for processing the data to determine whether the data includes a group notification service request; means for selecting at least one of a plurality of pre-stored alphanumeric messages based on the request and customer data associated with the request; means for causing to be transmitted at least one of a plurality of pre-stored alphanumeric messages to at least one destination address using internet messaging protocols based on the group notification service request and the customer data, wherein the said at least one destination address is an address other than an address from which the said group notification service request was sent; receiving the plurality of messages and a plurality of destination addresses from the telephone service customer via a user interface; associating the messages with the destination address; and storing the messages and the associated destination addresses as part of the customer data. - View Dependent Claims (12)
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13. A computer program product disposed on a computer readable medium and having instructions for causing a processor to:
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receive a request from a telephone service customer, the request including a string having a feature code trigger and one or more digits; determine that the received string is associated with a group notification service request; select at least one of a plurality of pre-stored alphanumeric messages based on the request and customer data associated with the request; cause to be transmitted the at least one of a plurality of pre-stored alphanumeric messages to at least one destination address using internet messaging protocols, wherein the said at least one destination address is an address other than an address from which the said telephone service customer sent the said request; receive the plurality of messages and a plurality of destination addresses from the telephone service customer via a user interface; associate the messages with the destination address; and store the messages and the associated destination addresses as part of the customer data. - View Dependent Claims (14, 15, 16)
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Specification