Service quality monitoring process
First Claim
Patent Images
1. A method comprising:
- selecting a network connection point from a plurality of network connection points;
initiating a network connection between a client device and a remote network connection service via the selected network connection point;
monitoring access performance of the selected network connection point to generate access performance data;
communicating the access performance data via any one of the plurality of network connection points to a monitoring server for processing; and
modifying connection data on the client device in response to the processing of the network performance data, the connection data being used by a connection application to select a network connection point.
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Abstract
A method and system are provided for monitoring service quality of at least one network connection point of a remote network connection service. The method includes establishing a network connection between a client device and the remote network connection service via the network connection point. The network connection point may be one of a plurality of remotely located network connection points. The method includes monitoring access performance of the network connection point to generate access performance data, and processing the access performance data to monitor the service quality of the network connection point.
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Citations
61 Claims
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1. A method comprising:
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selecting a network connection point from a plurality of network connection points; initiating a network connection between a client device and a remote network connection service via the selected network connection point; monitoring access performance of the selected network connection point to generate access performance data; communicating the access performance data via any one of the plurality of network connection points to a monitoring server for processing; and modifying connection data on the client device in response to the processing of the network performance data, the connection data being used by a connection application to select a network connection point. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A method comprising:
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collecting access performance data of a network connection point from a client device, the access performance data being generated by the client device when a connection application on the client device establishes a network connection between the client device and the network connection point, and the network connection point being selected from a plurality of remotely located network connection points; processing the access performance data to monitor a service quality of the selected network connection point; and storing the access performance data at the client device for modifying a priority of the selected network connection point based on the access performance data. - View Dependent Claims (20, 21, 22, 23, 24, 25)
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26. A method comprising:
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establishing a network connection between a client device and a network connection point, the network connection point being selected from a plurality of remotely located network connection points; at the client device, monitoring access performance of the selected network connection point to generate access performance data; communicating the access performance data from the client device to a monitoring server to modify a priority of the selected network connection point based on the access performance data; and generating an updated priority for the selected network connection point for communication to at least one client device, the updated priority being based on the service quality of the selected network connection point. - View Dependent Claims (27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41)
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42. A method comprising:
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receiving access performance data from a client device at a monitoring server via a network, the access performance data relating to a network connection point and being generated by the client device from a network connection between the client device and the network connection point, the network connection point being selected from a plurality of network connection points; and processing the access performance data to monitor a service quality of the selected network connection point; and generating an updated priority for the selected network connection point for communication to at least one client device, the updated priority being based on the service quality of the selected network connection point. - View Dependent Claims (43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55)
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56. A machine-readable medium including instructions that, when executed on a machine, cause the machine to:
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select a network connection point from a plurality of remotely located network connection points; initiate a network connection between a client device and the selected network connection point; at the client device, monitor access performance of the selected network connection point to generate access performance data; and store the access performance data at the client device for modifying a priority of the selected network connection point based on the access performance data.
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57. A machine-readable medium including instructions that, when executed on a machine, cause the machine to:
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receive access performance data from a client device at a monitoring server via a network, the access performance data relating to a network connection point and being generated from a network connection between the client device and the network connection point, the network connection point being selected from a-plurality of network connection points; processing the access performance data to monitor a service quality of the selected network connection point; and modifying a priority of the selected network connection point based on the service quality of the selected network connection point.
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58. A system comprising:
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a client device to select and establish a network connection between the client device and the remote network connection service via a network connection point, the selected network connection point being one of a plurality of remotely located network connection points, and the client device to monitor access performance of the network connection point and to store access performance data; a server to receive the access performance data related to the selected network connection point, the server to modify a priority of the selected network connection point based on the access performance data; and the server to modify a priority of the selected network connection point based on the service quality of the selected network connection point. - View Dependent Claims (59, 60)
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61. A system comprising:
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means for selecting a network connection point from a plurality of network connection points; means for initiating a network connection between a client device and a remote network connection service via the selected network connection point; means for monitoring access performance of the selected network connection point to generate access performance data; means for communicating the access performance data via any one of the plurality of network connection points to a monitoring server for processing; and means for modifying connection data on the client device in response to the processing of the network performance data, the connection data being used by a connection application to select a network connection point.
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Specification