Integrated disparate intelligent peripherals

• US 7,526,080 B2
• Filed: 11/16/2007
• Issued: 04/28/2009
• Est. Priority Date: 06/30/2003
• Status: Expired due to Term

• Current Assignee: Rakuten Group, Inc.
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Novack, Brian M.
• Primary Examiner(s): Hong; Harry S
• Application Number:
  US11/941,238
• Publication Number:
  US 20080075264A1
• Time in Patent Office: 529 Days
• Field of Search: 379/88.01, 379/88.16, 379/88.17, 379/88.18, 379/207.01, 379/212.01, 379/221.11, 37926501-2661
• US Class Current: 379/221.11
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking

Abstract

A method for providing a service over a communications network includes interacting, by a first networked communications apparatus, with a second networked communications apparatus. The second networked communications apparatus interacts with the first networked communications apparatus according to a script based on information received from a remote requesting party. The remote requesting party interacts over the communications network with the second networked communications apparatus according to the script.

Claims

1. A method for providing a service over a communications network, comprising:

interacting, by a first networked communications apparatus, with a second networked communications apparatus which interacts with the first networked communications apparatus according to a script based on information received from a remote requesting party that interacts over the communications network with the second networked communications apparatus according to the script.

2. The method of claim 1,

wherein the second networked communications apparatus interacts over the communications network with the remote requesting party based on instructions from an external controller.

3. The method of claim 1,

wherein the first networked communications apparatus interacts indirectly with the second networked communications apparatus based on instructions provided to the first networked communications apparatus from an external controller.

4. The method of claim 1,

wherein the first networked communications apparatus interacts indirectly with the second networked communications apparatus based on instructions provided to the second networked communications apparatus from an external controller.

5. The method of claim 1,

wherein the first networked communications apparatus interacts indirectly with the second networked communications apparatus based on instructions provided to the first networked communications apparatus and the second networked communications apparatus from an external controller.

6. The method of claim 1,

wherein the script is stored externally and processed by an external controller.

7. The method of claim 1,

wherein the interacting with the second networked communications apparatus begins when the second networked communications apparatus determines to contact the first networked communications apparatus based on the information received from the remote requesting party.

8. The method of claim 1,

wherein the interacting with the second networked communications apparatus comprises receiving, from the second networked communications apparatus, the information received from the remote requesting party.

9. The method of claim 1, further comprising:

interacting with the remote requesting party when a three-party communications session is established.

10. The method of claim 1,

wherein the interacting with the second networked communications apparatus comprises an exchange of signals.

11. The method of claim 1, further comprising:

retrieving an entry from a session database when a session information entry, that includes information related to the second networked communications apparatus interacting over the communications network with the remote requesting party, is stored at the session database; and

updating, by the first networked communications apparatus, the information related to the second networked communications apparatus interacting over the communications network with the remote requesting party.

12. The method of claim 1, further comprising:

retrieving, by the first networked communications apparatus, from a session database a session information entry that includes information related to the second networked communications apparatus interacting over the communications network with the remote requesting party and that is stored at the session database when the second networked communications apparatus interacting over the communications network with the remote requesting party is suspended,

updating, by the first networked communications apparatus, the information related to the second networked communications apparatus interacting over the communications network with the remote requesting party, the updated session information entry being retrieved from the session database by the second networked communications apparatus, and the interacting over the communications network with the remote requesting party being resumed by the second networked communications apparatus.

13. The method of claim 1,

wherein the remote requesting party comprises a computer processor.

14. The method of claim 1,

wherein the second networked communications apparatus provides a request for information to the remote requesting party and receives a response to the request for information from the remote requesting party to interact over the communications network with the remote requesting party.

15. The method of claim 1,

wherein the interacting by the first networked communications apparatus with the second networked communications apparatus comprises receiving, from the second networked communications apparatus, information received from the remote requesting party.

16. The method of claim 15,

wherein the first networked communications apparatus is used to authenticate the remote requesting party based on the information received by the second networked communications apparatus from the remote requesting party.

17. The method of claim 16,

wherein the service is provided by the second networked communications apparatus contingent on the remote requesting party being authenticated by the first networked communications apparatus based on the information received from the remote requesting party.

20. The method of claim 1,

wherein the script includes instructions for interacting with at least one of the remote requesting party and the first networked communications apparatus based on information provided to the second networked communications apparatus by the remote requesting party.

18. A computer readable medium that stores a program for providing a service over a communications network, the computer readable medium comprising:

a first interaction code segment at a first networked communications apparatus that interacts with a second networked communications apparatus which interacts with the first networked communications apparatus according to a script based on information received from a remote requesting party that interacts over the communications network with the second networked communications apparatus according to the script.

19. A first networked communications apparatus for providing a service over a communications network, comprising:

an interactor that interacts with a second networked communications apparatus which interacts with the first networked communications apparatus according to a script based on information received from a remote requesting party that interacts over the communications network with the second networked communications apparatus according to the script.