System and method to provide local service for all emergency services numbers and to provide language assistance for calls to such numbers
First Claim
1. A method for routing a call from a caller to an emergency services operator comprising:
- receiving a plurality of dialed digits, said plurality comprising fewer than seven;
determining whether said plurality of dialed digits matches an emergency services number used anywhere in the world;
determining a plurality of languages associated with a jurisdiction associated with said emergency number;
determining a preferred language of said call from said plurality of languages;
routing said call to an emergency services operator position capable of communicating in said preferred language.
10 Assignments
0 Petitions
Accused Products
Abstract
A system and method to enable a local communications systems to respond appropriately to all extra-jurisdictional emergency dialing numbers by connecting the call to an interactive emergency language system. Additionally, and importantly, the system uses the dialed emergency services number as an initial indication that the caller may need a translator, an emergency services operator that has language skills associated with the country or countries where the emergency dialing code is used, or both. The interactive emergency language system interactively determines the preferred language of the caller and causes the call to be routed to a public safety answering point position that has the appropriate language skills. If the language cannot be determined or there is no local support for the selected language, then the call is bridged to a translation agency and the call is routed to the PSAP that serves the geographic location of the caller.
17 Citations
9 Claims
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1. A method for routing a call from a caller to an emergency services operator comprising:
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receiving a plurality of dialed digits, said plurality comprising fewer than seven; determining whether said plurality of dialed digits matches an emergency services number used anywhere in the world; determining a plurality of languages associated with a jurisdiction associated with said emergency number; determining a preferred language of said call from said plurality of languages; routing said call to an emergency services operator position capable of communicating in said preferred language. - View Dependent Claims (2, 3, 4, 5, 6)
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7. An interactive emergency language system comprising:
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an interface to a communications network; a processor connected to said interface, wherein said processor is configured to interact with a caller to determine a preferred language for said caller, determine an emergency services operator position where the preferred language is understood, retrieve routing instructions for routing said call to said operator position and return said routing instructions to said communications network, and wherein said processor is also configured to return routing instructions to the network to route the call to a translation agency if said processor cannot determine the caller'"'"'s preferred language. - View Dependent Claims (8, 9)
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Specification