Method and system for invoking push-to-service offerings

• US 7,529,540 B2
• Filed: 11/29/2005
• Issued: 05/05/2009
• Est. Priority Date: 11/29/2005
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Dheap, Vijay, Cox, Douglas H., Mandalia, Baiju D.
• Primary Examiner(s): D AGOSTA, STEPHEN M
• Application Number:
  US11/288,711
• Publication Number:
  US 20070123222A1
• Time in Patent Office: 1,253 Days
• Field of Search: 455/403, 455/414.1, 455/426.1, 455/426.2, 455/518, 455/519, 379/90.01, 379/156, 379/177, 379/201.01, 379/242
• US Class Current: 455/414.1
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2203/553 Data upload
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

The present invention includes a method and system for invoking service offerings. The method can include the steps of initiating (320) a push-to-service request, enabling (304) a Voice Recognition Server (VRS), ranking (306) a list of supported service offerings, and presenting the list on a display for identifying at least one service offering that is available as a service to the user. The method and system can include speaking (308) a voice request for selecting at least one service presented on the display, and establishing (310) a communication dialogue with a service provider of the service for connecting the service provider for providing the service to the user.

The push-to-service request can be invoked by a user depressing a service button (120) on the first communication unit (100) using a push-action. The VRS (220) can handle the voice request and generate a list of service offerings ranked by priority for presentation on the display. The process can include a control protocol to negotiate at least one device characteristic with at least one service provider.

Claims

1. A method for invoking service offerings, the method comprising the steps of:

initiating a push-to-service request from a first communication unit to a second communication unit, wherein the push-to-service request is invoiced by a user depressing a service button on the first communication unit, wherein the depressing is a push-action, the initiating including embedding a push-to-service message in a data packet responsive to said push-action, transmitting the data packet from the first communication unit to the second communication unit, and configuring the second communication unit based on the push-to-service message and a scale of timeliness;

enabling a Voice Recognition Server (VRS) at the second communication unit after receiving the push-to-service request, wherein the push-action notifies the second communication unit that the user is intending to interact with the VRS;

ranking a list of service offerings supported by the second communication unit and presenting the list on a display of the first communication device for identifying at least one service offering that is available as a service to the user;

speaking a voice request into the first communication device for selecting at least one service presented on the display, wherein the voice request is sent to the second communication unit for handling the voice request within the VRS; and

establishing a communication dialogue with a service provider of the service for connecting the service provider to the first communication device for providing the service to the user

wherein the message includes at least one of a time stamp, a calendar, an address book, a voice mail, a contact, and a personal message;

wherein the time-stamp identifies what service offerings are timely to the user to enable ranking the list of service offerings based on the scale of timeliness;

wherein the calendar expresses the availability of the user to enable ranking the list of service offerings based on the availability of the user in view of the calendar.