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Decomposition of tasks into extensible and customizable business activities

  • US 7,529,757 B2
  • Filed: 12/22/2004
  • Issued: 05/05/2009
  • Est. Priority Date: 12/22/2004
  • Status: Expired due to Fees
First Claim
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1. A method or orgainizing business task data on a computer-implemented customer relationship management (CMR) system, the method comprising:

  • creating in the CRM system memory a base task object comprising a set of base parameters;

    creating a set of task objects representing a set of business tasks assigned to a user of the CRM system, wherein each task object includes a common base task object and a set of parameters associated with the business task;

    forming a plurality of business activity objects, wherein each business activity object is an association of two or more task objects;

    associating a task object of the set of task objects with a system application, wherein associating the task object with the system application comprises modifying the task object to include a parameter that is a link to the system application and further wherein the link enables the system application to communicate with the task object;

    designating a first task object of the plurality of business activity objects as a first index task object and defining a first set of business activity objects having the same first index task object as a first business activity;

    retrieving the first set of business activity object based on the first index task object;

    designating a second task object of the plurality of business activity objects as a second index task object and defining a second set of business activity objects having the same second index task object as a business activity, wherein the first and second set of business activity objects include a set of common business activity objects; and

    retrieving the second set of business activity objects based on the second index task object.

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