System for providing a call center for response to advertisements over a medium
First Claim
Patent Images
1. A method for receiving a call from a user and transferring said call to a desired advertiser comprising:
- receiving said call from said user;
receiving a code for said desired advertiser from said user;
determining a telephone number for said desired advertiser from said code; and
transferring said call to said telephone number;
determining whether said telephone number is a toll free number; and
billing said desired advertiser a first rate responsive to a determination that said telephone number is a toll free number.
1 Assignment
0 Petitions
Accused Products
Abstract
A system for directing call from a user to a desired advertiser based upon a code in an advertisement. The system receives a call from a user. The user then inputs a code or password from the advertisement. The call is then forwarded to a desired advertiser based upon the input code. The advertiser is then billed for the call based on the type of call forwarded to the advertiser.
28 Citations
56 Claims
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1. A method for receiving a call from a user and transferring said call to a desired advertiser comprising:
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receiving said call from said user; receiving a code for said desired advertiser from said user; determining a telephone number for said desired advertiser from said code; and transferring said call to said telephone number; determining whether said telephone number is a toll free number; and billing said desired advertiser a first rate responsive to a determination that said telephone number is a toll free number. - View Dependent Claims (2, 3, 4, 5)
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6. A method for receiving a call from a user and transferring said call to a desired advertiser comprising:
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receiving said call from said user; receiving a code for said desired advertiser from said user; determining a telephone number for said desired advertiser from said code; and transferring said call to said telephone number; determining whether said telephone number is for a toll call; and forwarding said call to said desired advertiser. - View Dependent Claims (7, 8, 9, 10, 11)
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12. A method for receiving a call from a user and transferring said call to a desired advertiser comprising:
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receiving said call from said user; receiving a code for said desired advertiser from said user; determining a telephone number for said desired advertiser from said code; and transferring said call to said telephone number; and collecting demographic information of said user making said call, wherein said collecting said demographic information comprising; receiving a DID for a calling telephone responsive to receiving said call; storing a call record with said DID; receiving a telephone number of said calling telephone number from said DID; and retrieving demographic information from a database from said telephone number.
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13. A method for receiving a call from a user and transferring said call to a desired advertiser comprising:
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receiving said call from said user; receiving a code for said desired advertiser from said user; determining a telephone number for said desired advertiser from said code; and transferring said call to said telephone number; determining a time of day said call is received; comparing said time of day to a specified time; and transferring said call to a message system responsive to said time of day being past said specified time.
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14. A method for receiving a call from a user and transferring said call to a desired advertiser comprising:
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receiving said call from said user; receiving a code for said desired advertiser from said user; determining a telephone number for said desired advertiser from said code; and transferring said call to said telephone number; determining that said desired advertiser cannot be determined from said code received; transferring said call to an operator responsive to a determination that said desired advertiser cannot be determined; and wherein said operator interacts with said user and transfers said call to said desired advertiser.
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15. A method for receiving a call from a user and transferring said call to a desired advertiser comprising:
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receiving said call from said user; receiving a code for said desired advertiser from said user; determining a telephone number for said desired advertiser from said code; and transferring said call to said telephone number; determining an area code of the caller responsive to determining said desired advertiser; determining whether said desire advertiser accepts call from said area code; and connecting said call responsive to a determination that said advertiser accepts calls from said area code. - View Dependent Claims (16)
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17. An apparatus for receiving a call from a user and transferring said call to a desired advertiser comprising:
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means for receiving said call from said user; means for receiving a code for said desired advertiser from said user; means for determining a telephone number for said desired advertiser from said code; means for transferring said call to said telephone number; means for determining whether said telephone number is a toll free number; and means for billing said desired advertiser a first rate responsive to a determination that said telephone number is a toll free number. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40)
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41. A product for receiving a call from a user and transferring said call to a desired advertiser comprising:
instructions for directing a processing unit to; receive said call from said user, receive a code for said desired advertiser from said user, determine a telephone number for said desired advertiser from said code, and transfer said call to said telephone number; and a media readable by said processing unit that stores said instructions wherein said instructions further comprise; instructions for directing said processing unit to; determine whether said telephone number is a toll free number, and bill said desired advertiser a first rate responsive to a determination that said telephone number is a toll free number. - View Dependent Claims (42, 43, 44, 45, 46, 47, 48, 49, 50, 51)
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52. A product for receiving a call from a user and transferring said call to a desired advertiser comprising:
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instructions for directing a processing unit to; receive said call from said user, receive a code for said desired advertiser from said user, determine a telephone number for said desired advertiser from said code, transfer said call to said telephone number; and collect demographic information of said user making said call, wherein said instructions for collecting said demographic information comprise; instructions for directing said processing unit to; receive a DID for a calling telephone responsive to receiving said call, store a call record with said DID, receive a telephone number of said calling telephone number from said DID; and retrieve demographic information from a database from said telephone number; and a media readable by said processing unit that stores said instructions.
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53. A product for receiving a call from a user and transferring said call to a desired advertiser comprising:
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instructions for directing a processing unit to; receive said call from said user, receive a code for said desired advertiser from said user, determine a telephone number for said desired advertiser from said code, and transfer said call to said telephone number, determine a time of day said call is received, compare said time of day to a specified time, and transfer said call to a message system responsive to said time of day being past said specified time; a media readable by said processing unit that stores said instruction.
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54. A product for receiving a call from a user and transferring said call to a desired advertiser comprising:
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instructions for directing a processing unit to; receive said call from said user, receive a code for said desired advertiser from said user, determine a telephone number for said desired advertiser from said code, transfer said call to said telephone number; determine that said desired advertiser cannot be determined from said code received, and transfer said call to an operator responsive to a determination that said desired advertiser cannot be determined; and wherein said operator interacts with said user and transfers said call to said desired advertisers; and a media readable by said processing unit that stores said instruction.
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55. A product for receiving a call from a user and transferring said call to a desired advertiser comprising:
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instructions for directing a processing unit to; receive said call from said user, receive a code for said desired advertiser from said user, determine a telephone number for said desired advertiser from said code, transfer said call to said telephone number, determine an area code of the caller responsive to determining said desired advertiser, determine whether said desired advertiser accepts call from said area code, and connect said call responsive to a determination that said advertiser accepts calls from said area code; and a media readable by said processing unit that stores said instruction. - View Dependent Claims (56)
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Specification