Selective deactivation of a voicemail system

• US 7,539,289 B2
• Filed: 08/18/2005
• Issued: 05/26/2009
• Est. Priority Date: 06/26/2002
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Baker, La Veria, Scott, David
• Primary Examiner(s): Kuntz; Curtis
• Assistant Examiner(s): Phan; Joseph T
• Application Number:
  US11/206,433
• Publication Number:
  US 20060062357A1
• Time in Patent Office: 1,377 Days
• Field of Search: None
• US Class Current: 379/76
• CPC Class Codes: H04M 2201/14 Delay circuits; Timers
• CPC Class Codes: H04M 2203/301 Management of recordings
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication

Abstract

A method and system are provided for allowing a subscriber of voicemail services to selectively deactivate a voicemail system and to designate a reviewed voicemail message as “unheard.” A subscriber to voicemail services provided by a telecommunications network-based system contacts the voicemail system and deactivates voicemail services temporarily or indefinitely. Subsequent callers forwarded to the subscriber'"'"'s voicemail box at the voicemail system receive an announcement that the called party is not presently accepting voicemail messages. Alternatively, no announcement is provided to the calling party, and the calling party simply receives a busy signal or an unanswered call indication. Once the subscriber is ready to begin receiving messages in her voicemail box, the subscriber may reactivate the voicemail system. If the subscriber does accept voicemail messages, and the subscriber receives and reviews voicemail messages, the subscriber may designate any reviewed message as “unheard” so that an audible or visual indication of the presence of voicemail message is reactivated to subsequently alert the subscriber or other user of the presence of voicemail messages in the subscriber'"'"'s voicemail box.

Claims

1. A method for selectively deactivating voicemail services in a network-based voicemail system, comprising:

receiving instructions at the voicemail system for temporary deactivation of the voicemail services of a subscriber provided by the voicemail system;

receiving a call from a calling party directed to the subscriber at a subscriber'"'"'s switch;

routing the call to the voicemail system for provision of the subscriber'"'"'s voicemail services to the calling party;

determining whether the subscriber'"'"'s voicemail services have been deactivated;

if the subscriber'"'"'s voicemail services have been deactivated, determining whether a deactivation announcement is available for presentation to the calling party, wherein the deactivation announcement includes a message to the calling party that the subscriber'"'"'s voicemail services are temporarily deactivated;

if the deactivation announcement is not available for presentation to the calling party, then disconnecting the call from the calling party directed to the subscriber;

providing a voice message to the subscriber;

if the subscriber'"'"'s voicemail services have not been deactivated, routing the call from the calling party to the subcriber'"'"'s voicemail services for allowing the calling party to leave a voice message for the subscriber;

providing the subscriber with an indication that the calling party has left a voice message for the subscriber;

after providing the voice message to the subscriber, eliminating an indication that the calling party has left the voice message for the subscriber;

determining whether the voice message provided to the subscriber has been designated as unheard; and

if the voice message has been designated as unheard, then reactivating the indication that the calling party has left the voice message for the subscriber.

2. The method of claim 1, further comprising contacting the voicemail system telephonically.

3. The method of claim 1, further comprising contacting the voicemail system via an Internet based website.

4. The method of claim 1, prior to receiving instructions at the voicemail system for temporary deactivation of the voicemail services of a subscriber provided by the voicemail system, further comprising providing a prompt from the voicemail system to the subscriber to temporarily deactivate the subscriber'"'"'s voicemail services.

5. The method of claim 1, further comprising receiving a request at the voicemail system for a set period of time for the temporary deactivation of the subscriber'"'"'s voicemail services, wherein the subscriber'"'"'s voicemail services are automatically reactivated in response to the expiration of the set period of time.

6. The method of claim 1, further comprising receiving, the deactivation announcement at the voicemail system to be played to calling parties routed to the subscriber'"'"'s voicemail services while the voicemail services are deactivated.

7. The method of claim 6, wherein receiving the deactivation announcement at the voicemail system to be played to calling parties routed to the subscriber'"'"'s voicemail services while the voicemail services are deactivated includes recording the deactivation announcement at the voicemail system.

8. The method of claim 1, after routing the call to the voicemail system for provision of the subscriber'"'"'s voicemail services, further comprising determining whether the subscriber'"'"'s voicemail services have been deactivated for a set period of time.

9. The method of claim 1, further comprising if the deactivation announcement is available for presentation to the calling party, presenting the deactivation announcement to the calling party prior to disconnecting the call from the calling party directed to the subscriber.

10. The method of claim 1, further comprising:

if the subscriber'"'"'s voicemail services have not been deactivated, routing the call from the calling party to the subscriber'"'"'s voicemail services for allowing the calling party to leave the voice message for the subscriber.

11. The method of claim 10, further comprising providing the subscriber with the indication that the calling party has left voice message for the subscriber.

12. In an intelligent telecommunications network, a method for selectively deactivating voicemail services provided by a network-based voicemail system, comprising:

provisioning temporary deactivation of the voicemail services of a subscriber provided by the voicemail system at an intelligent network component;

provisioning a termination attempt trigger at a subscriber'"'"'s switch;

receiving a call from a calling party directed to the subscriber at the subscriber'"'"'s switch;

querying the intelligent network component for voicemail services deactivation instructions;

at the intelligent network component, determining whether the subscriber'"'"'s voicemail services have been deactivated;

if the subscriber'"'"'s voicemail services have been deactivated, playing a deactivation announcement to the calling party, wherein the deactivation announcement includes a message to the calling party that the subscriber'"'"'s voicemail services are temporarily deactivated;

and

if the subscriber'"'"'s voicemail services have not been deactivated, routing the call from the calling party to the subscriber'"'"'s voicemail services

for allowing the calling party to leave a voice message for the subscriber, providing the subscriber with an indication that the calling party has left the voice message for the subscriber,

providing the voice message to the subscriber,

after providing the voice message to the subscriber, eliminating the indication that the calling party has left the voice message for the subscriber,

determining whether the voice message provided to the subscriber has been designated as unheard, and

if the voice message has been designated as unheard, then reactivating the indication that the calling party has left the voice message for the subscriber.

13. The method of claim 12, wherein the intelligent network component is a service control point.

14. The method of claim 12, further comprising receiving, the deactivation announcement at the voicemail system to be played to calling parties routed to the subscriber'"'"'s voicemail services while the voicemail services are deactivated.

15. The method of claim 12, further comprising receiving a request for a set period of time for the temporary deactivation of the subscriber'"'"'s voicemail services, wherein the subscriber'"'"'s voicemail services are automatically reactivated in response to the expiration of the set period of time.

16. A network-based voicemail system for selectively deactivating voicemail services, comprising:

means operative to receive a request for temporary deactivation of the voicemail services of a subscriber provided by the voicemail system;

means operative to receive a call from a calling party directed to the subscriber for provision of the voicemail services;

means operative to determine whether the subscriber'"'"'s voicemail services have been deactivated;

means operative to determine whether a deactivation announcement is available for presentation to the calling party if the subscriber'"'"'s voicemail services have been

deactivated, wherein the deactivation announcement includes a message to the calling party that the subscriber'"'"'s voicemail services are temporarily deactivated;

means operative to disconnect the call from the calling party directed to the subscriber if the deactivation announcement is not available for presentation to the calling party;

means operative to route the call to the subcriber'"'"'s voicemail services for allowing the calling party to leave a voice message for the subscriber if the subscriber'"'"'s voicemail services have not been deactivated;

means operative to provide the subscriber with an indication that the calling party has left the voice message for the subscriber;

means operative to eliminate the indication that the calling party has left a voice message for the subscriber after the subscriber has reviewed the voice message;

means operative to determine whether the reviewed voice message has been designated as unheard; and

means operative to reactivate the indication that the calling party has left the voice message for the subscriber if the voice message has been designated as unheard.

17. The voicemail system of claim 16, further comprising:

means operative to provide the subscriber deactivation options after receiving the request for the temporary deactivation of the subscriber'"'"'s voicemail services.

18. The voicemail system of claim 16, further comprising:

means operative to receive and record the deactivation announcement to be played to calling parties routed to the subscriber'"'"'s voicemail services while the voicemail services are deactivated; and

means operative to present the deactivation announcement to the calling party prior to disconnecting the call from the calling party directed to the subscriber if the deactivation announcement is available for presentation to the calling party.