Systems and methods of distributing centrally received leads

• US 7,539,621 B2
• Filed: 06/21/2004
• Issued: 05/26/2009
• Est. Priority Date: 08/22/2003
• Status: Expired due to Fees

• Current Assignee: Honda Motor Co., Ltd. (Honda Motor Company)
• Original Assignee: Honda Motor Co., Ltd. (Honda Motor Company)
• Inventors: Nair, Suresh, Daniels, Greg, Keranen, Michael, Wada, Eugene, Center, Steve, Fredeluces, Melveen, Harrington, Gerard, Nakahira, Roy, Fulcher, John, Mateer, Dave, Dudley, Jim
• Primary Examiner(s): Weiss; John G
• Assistant Examiner(s): MCCORMICK, GABRIELLE A
• Application Number:
  US10/872,648
• Publication Number:
  US 20050044036A1
• Time in Patent Office: 1,800 Days
• Field of Search: 705/1
• US Class Current: 705/1.1
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/0234 Rebates after completed purchase
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/03 Credit; Loans; Processing thereof

Abstract

Methods and systems for managing and distributing centrally-received leads to a plurality of remote dealers are disclosed. The management and distribution of leads may be handled by the centralized methods and systems regardless of the type of lead management software each supported dealer may employ. Also disclosed are systems and methods for collecting and processing information relating to the effectiveness of a dealer'"'"'s follow-through on leads that it receives, independent of how that dealer processes leads or what type of lead management software the dealer uses. Additional disclosures include systems and methods for transmitting leads and lead follow-up and effectiveness information between a central system that receives leads from a plurality of sources and a dealer via an intermediary.

Claims

1. A computer-implemented method of distributing a plurality of incoming leads to a plurality of automotive dealers, each dealer utilizing one of several different types of lead management software, the method comprising:

receiving the incoming leads;

for a first of the received leads;

a computer identifying a first dealer, from the plurality of dealers, to whom delivery of the lead would be appropriate based on the lead and information about the plurality of automotive dealers;

a computer identifying a first type of lead management software which is being used by the first dealer by consulting a database of lead management software information;

a computer identifying a first intermediary that is supporting the first type of lead management software and that is situated to interface with the lead management software being used by the first dealer; and

delivering the first lead, together with information identifying the first dealer, to the first intermediary; and

for a second of the received leads;

a computer identifying a second dealer from the plurality of dealers that is different from the first, to whom delivery of the lead would be appropriate based on the lead and information about the plurality of automotive dealers;

a computer identifying a second type of lead management software different from the first which is being used by the second dealer by consulting a database of lead management software information;

a computer identifying a second intermediary different from the first that is supporting the second type of lead management software and that is situated to interface with the lead management software being used by the second dealer; and

delivering the second lead, together with information identifying the second dealer, to the second intermediary.

2. The method of claim 1 further comprising the first intermediary forwarding the lead to the first dealer and the second intermediary forwarding the lead to the second dealer.

3. The method of claim 2 wherein the first intermediary converts the lead from a data format that is incompatible with the first type of lead management software to a data format that is compatible with the first type of lead management software before forwarding the lead to the first dealer and wherein the second intermediary converts the lead from a data format that is incompatible with the second type of lead management software and different from the format of the first lead to a data format that is compatible with the second type of lead management software before forwarding the lead to the second dealer.

4. The method of claim 1 wherein each of the received leads comes from one of a plurality of lead sources.

5. The method of claim 1 wherein the first intermediary comprises a vendor of the first lead management software and the second intermediary comprises a vendor of the second lead management software.

6. The method of claim 1 wherein the first intermediary comprises a service provider of the first lead management software and the second intermediary comprises a service provider of the second lead management software.

7. The method of claim 1 wherein the leads comprise sales leads.

8. The method of claim 1 wherein the method is performed by an automobile distributor.

9. The method of distributing leads of claim 1 further comprising:

delivering the leads to the first and the second dealers from a central system;

receiving information from the first and the second dealers regarding follow-up efforts that each dealer has made in connection with the leads delivered to the dealer from the central system;

storing the received information in memory; and

analyzing the stored information.

10. The method of claim 9 wherein the received information is stored in a database.

11. The method of claim 9 wherein the central system is managed by an automobile distributor.

12. The method of claim 9 wherein where the information from the first and the second dealers is received, respectively, through the first and the second intermediary.

13. The method of claim 9 wherein the received information includes data indicating whether the delivered lead resulted in a sale to a customer to whom the lead referred.

41. The computer-implemented method of claim 1 wherein the computer identifying the first dealer, the first type, and the first intermediary is the same computer.

14. Computer-readable media embodying a program of instructions executable by a computer to perform a method of distributing a plurality of incoming leads to a plurality of automotive dealers, each dealer utilizing one of several different types of lead management software, wherein the method comprises:

for a first of the received leads;

identifying a first dealer, from the plurality of dealers, to whom delivery of the lead would be appropriate based on the lead and information about the plurality of automotive dealers;

identifying a first type of lead management software which is being used by the first dealer by consulting a database of lead management software information;

identifying a first intermediary that is supporting the first type of lead management software and that is situated to interface with the lead management software being used by the first dealer; and

delivering the first lead, together with information identifying the first dealer, to the first intermediary; and

for a second of the received leads;

identifying a second dealer from the plurality of dealers that is different from the first, to whom delivery of the lead would be appropriate based on the lead and information about the plurality of automotive dealers;

identifying a second type of lead management software different from the first which is being used by the second dealer by consulting a database of lead management software information;

identifying a second intermediary different from the first that is supporting the second type of lead management software and that is situated to interface with the lead management software being used by the second dealer; and

delivering the second lead, together with information identifying the second dealer, to the second intermediary.

15. The computer-readable media of claim 14, wherein the method further comprises the first intermediary forwarding the lead to the first dealer and the second intermediary forwarding the lead to the second dealer.

16. The computer-readable media of claim 14, wherein the method further comprises the first intermediary converts the lead from a data format that is incompatible with the first type of lead management software to a data format that is compatible with the first type of lead management software before forwarding the lead to the first dealer and wherein the second intermediary converts the lead from a data format that is incompatible with the second type of lead management software to a data format that is compatible with the second type of lead management software before forwarding the lead to the second dealer.

17. The computer-readable media of claim 14, wherein each of the received leads comes from one of a plurality of lead sources.

18. The computer-readable media of claim 14, wherein the first intermediary comprises a vendor of the first lead management software and the second intermediary comprises a vendor of the second lead management software.

19. The computer-readable media of claim 14, wherein the first intermediary comprises a service provider of the first lead management software and the second intermediary comprises a service provider of the second lead management software.

20. The computer-readable media of claim 14, wherein the leads comprise sales leads.

21. The computer-readable media of claim 14, wherein the method is performed by an automobile distributor.

22. The computer-readable media of claim 14 wherein the-method is further comprising:

delivering the leads to the first and the second dealers from a central system;

receiving information from the first and the second dealers regarding follow-up efforts that each dealer has made in connection with the leads delivered to the dealer from the central system;

storing the received information in memory; and

analyzing the stored information.

23. The computer-readable media of claim 22, wherein the memory comprises a database.

24. The computer-readable media of claim 22, wherein the central system is managed by an automobile distributor.

25. The computer-readable media of claim 22, wherein the information from the first and the second dealer is received, respectively, through the first and the second intermediary.

26. The computer-readable media of claim 22, wherein the received information comprises data indicating whether the delivered lead resulted in a sale to a customer to whom the lead referred.

27. A system for distributing a plurality of incoming leads to a plurality of automotive dealers, each dealer utilizing one of several different types of lead management software, the system comprising:

a data interface configured to receive the leads; and

a processor configured to, for a first of the received leads;

identifying a first dealer, from the plurality of dealers, to whom delivery of the lead would be appropriate based on the lead and information about the plurality of automotive dealers;

identifying a first type of lead management software which is being used by the first dealer by consulting a database of lead management software information;

identifying a first intermediary that is supporting the first type of lead management software and that is situated to interface with the lead management software being used by the first dealer; and

delivering the lead, together with information identifying the first dealer, to the first intermediary; and

for a second of the received leads;

identifying a second dealer from the plurality of dealers that is different from the first, to whom delivery of the lead would be appropriate based on the lead and information about the plurality of automotive dealers;

identifying a second type of lead management software different from the first which is being used by the second dealer by consulting a database of lead management software information;

identifying a second intermediary different from the first that is supporting the second type of lead management software and that is situated to interface with the lead management software being used by the second dealer; and

delivering the second lead, together with information identifying the second dealer, to the second intermediary.

28. The system of claim 27 further comprising a second processor operated by first the intermediary and configured to forward the first lead to the first and a third processor operated by the second intermediary and configured to forward the second lead to the second dealer.

29. The system of claim 27 wherein the second processor is configured to convert the first lead from a data format that is incompatible with the first type of lead management software to a data format that is compatible with the first type of lead management software before forwarding the lead to the first dealer and the third processor is configured to convert the second lead from a data format that is incompatible with the second type of lead management software to a data format that is compatible with the first type of lead management software before forwarding the lead to the first dealer.

30. The system of claim 27 wherein each of the received leads comes from one of a plurality of lead sources.

31. The system of claim 27 wherein the first intermediary comprises a vendor of the first lead management software and the second intermediary comprises a vendor of the second lead management software.

32. The system of claim 27 wherein the first intermediary comprises a service provider of the first lead management software and the second intermediary comprises a service provider of the second lead management software.

33. The system of claim 27 wherein the leads comprise sales leads.

34. The system of claim 27 wherein the data interface and the processor are operated by an automobile distributor.

35. The A-system of claim 27 wherein:

the processor is configured to cause the leads to be transmitted from a central system to the first and the second dealers;

the data interface is configured to receive information from the first and the second dealers regarding follow-up efforts that each dealer has made in connection with the leads delivered to the dealer from the central system;

the memory is configured to store the received information; and

the processor is further configured to analyze the stored information.

36. The system of claim 35 wherein the memory comprises a database.

37. The system of claim 35 wherein the central system is managed by an automobile distributor.

38. The system of claim 35 further comprising a second and a third processor operated by the first and the second intermediary, respectively, and configured to forward the information from the first and the second dealer, respectively, to the central system.

39. The system of claim 35 wherein the received information comprises data indicating whether the delivered lead resulted in a sale to a customer to whom the lead referred.

40. A computer-implemented method of distributing a plurality of incoming sales leads that are in different formats to a plurality of automotive dealers, each dealer utilizing one of several different types of lead management software, the method comprising:

a computer receiving the incoming sales leads from a plurality of different lead sources;

for a first of the received sales leads;

a computer identifying a first dealer, from the plurality of dealers, to whom delivery of the sales lead would be appropriate based on the sales lead and information about the plurality of automotive dealers, including the locations of the dealers;

a computer identifying a first type of lead management software which is being used by the first dealer by consulting a database of lead management software information;

a computer identifying a first intermediary that is supporting the first type of lead management software and that is situated to interface with the lead management software being used by the first dealer; and

delivering the first sales lead, together with information identifying the first dealer, to the first intermediary; and

for a second of the received leads which is in a format different from the first of the received sales leads;

a computer identifying a second dealer from the plurality of dealers that is different from the first, to whom delivery of the sales lead would be appropriate based on the lead and information about the plurality of automotive dealers, including based on the locations of the dealers;

a computer identifying a second type of lead management software different from the first which is being used by the second dealer by consulting a database of lead management software information;

a computer identifying a second intermediary different from the first that is supporting the second type of lead management software and that is situated to interface with the lead management software being used by the second dealer; and

delivering the second sales lead, together with information identifying the second dealer, to the second intermediary.

42. The computer-implemented method of claim 40 wherein the computer identifying the first and the second dealers, the first and the second types, and the first and the second intermediaries is the same computer.