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System and method for providing an intelligent multi-step dialog with a user

  • US 7,539,656 B2
  • Filed: 03/06/2001
  • Issued: 05/26/2009
  • Est. Priority Date: 03/06/2000
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • receiving a question from a user;

    building a knowledge session in the context of a knowledge map using a plurality of input;

    creating at least one goal;

    presenting at least one question to the user;

    receiving at least one answer from the user;

    changing a session state based on the answer;

    resolving the at least one goal; and

    presenting feedback to the user.

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