Method and apparatus for associating messages with data elements

• US 7,543,032 B2
• Filed: 10/19/2005
• Issued: 06/02/2009
• Est. Priority Date: 10/22/2004
• Status: Expired due to Fees

• Current Assignee: Bungee Labs Corporation
• Original Assignee: Canyonbridge, Inc. (Bungee Labs, Inc.)
• Inventors: Mitchell, David C., Mitchell, Bruce P., Mitchell, Dale K., Hamilton, Scott E.
• Primary Examiner(s): SING, SIMON P
• Application Number:
  US11/255,309
• Publication Number:
  US 20060088144A1
• Time in Patent Office: 1,322 Days
• Field of Search: 379/88.17, 379/88.22, 379/88.25, 379/88.13, 309/206, 707/10, 709/206
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04M 1/27453 Directories allowing storage of additional subscriber data, e.g. metadata
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 1/7243 with interactive means for internal management of messages

Abstract

A method and apparatus for associating message types, elements, and/or content with data from one or more data stores are provided. Current limitations on the tracking and management of information contained within or associated with message types and elements are overcome through an association manager or “data linking engine” that provides context-driven workflow management for end-users. The end-users may work in an application context that is not integrated in the messaging system. The application context may include databases, systems, data stores, links in Web pages, etc. If the association manager appends data to a given message, recipients of that message have the ability to access added functionality within the context of the messaging system.

Claims

1. In a computing environment comprising a messaging system and one or more data sources, an apparatus for associating messages with data comprising:

an association manager capable of interfacing with an electronic mail messaging system and one or more data sources, said association manager configured to obtain an electronic mail message and to create an association between one or more elements of said electronic mail message with one or more elements of data from said data sources, said association manager further configured to analyze said electronic message to determine one or more external data sources from which said one or more elements of data are to be retrieved, wherein said one or more elements of data comprise workflow data associated with an order in which activities associated with a given task are completed, and wherein said association manager is configured to facilitate workflow management by providing a context for said one or more elements of said electronic mail message and said one or more elements of data; and

a user interface enabling a user to create one or more sensory cues indicative of said association of one or more elements of said electronic mail message with said one or more elements of data from said data sources.

2. The apparatus of claim 1, wherein said sensory cues comprise one or more of:

a type-based sensory cue associated with a given message type;

an element-based sensory cue associated with a given message element; and

a sender-based sensory cue associated with messages received from one or more specified senders.

3. The apparatus of claim 1, wherein said one or more data sources comprise a data store.

4. The apparatus of claim 1, wherein each of said data sources comprise a data context.

5. The apparatus of claim 1, wherein said association manager is configured to obtain one or more descriptives from said electronic mail message and identify said one or more data sources based on said one or more descriptives.

6. The apparatus of claim 1, wherein said association manager is configured to analyze one or more message type attributes and one or more message elements.

7. The apparatus of claim 1, wherein said association manager is configured to analyze metadata associated with said electronic mail message.

8. The apparatus of claim 7, wherein said metadata comprises at least one metadata element from the set comprising:

an email header;

a telephone destination number;

a caller identification;

information identifying said electronic mail message; and

information identifying contents of said electronic mail message.

9. The apparatus of claim 1, wherein said association manager is configured to create an association between said one or more elements of said electronic mail message and said one or more elements of data programmatically.

10. The apparatus of claim 1, wherein said association manager is configured to create an association between said one or more elements of said electronic mail message and said one or more elements of data in response to a user action.

11. The apparatus of claim 1, wherein said association manager is configured to obtain one or more data values describing an association between said one or more elements of said electronic mail message and said one or more elements of data.

12. The apparatus of claim 11, wherein said association manager is configured to store said one or more data values with said electronic mail message.

13. The apparatus of claim 11 wherein said association manager is configured to associate a data package with said electronic mail message, wherein said data package comprises said data values.

14. The apparatus of claim 13, wherein said association manager is configured to associate said data package with said electronic mail message by attaching said data package to said electronic mail message.

15. The apparatus of claim 1, wherein said association manager is configured to link said one or more elements of data to an originator of said electronic mail message.

16. The apparatus of claim 15, wherein said originator of said electronic mail message is associated with a plurality of identities in one or more messaging systems, and wherein said association manager is configured to associate said plurality of identities with said one or more elements of data.

17. The apparatus of claim 1, wherein said association manager is configured to link said one or more elements of data to one or more recipients of said electronic mail message.

18. The apparatus of claim 1, wherein said association manager is configured to present said sensory cue at or before a time said user receives said electronic mail message.

19. The apparatus of claim 1, wherein said association manager is configured to provide a link between said sensory cue and a user interface element that enables said user to act upon said one or more elements of data associated with said one or more elements of said electronic mail message.

20. The apparatus of claim 19, wherein said user interface element is provided by an application external to said electronic mail messaging system of said electronic mail message.

21. The apparatus of claim 19, wherein said link enables said user to act upon said user interface element of said external application and invoke said electronic mail message in said electronic mail messaging system.

22. The apparatus of claim 1, wherein said association manager is configured to provide controlled access to said electronic mail message and said one or more elements of data based on one or more access rules.

23. The apparatus of claim 22, wherein said one or more access rules are based on one or more user-specific roles.

24. The apparatus of claim 1, wherein said association manager is configured to parse said electronic mail message and present a user with a sensory cue in connection with one or more names of individuals referenced within said electronic mail message.

25. The apparatus of claim 1, wherein said association manager is configured to nest a plurality of data associations wherein a plurality of levels of association with a plurality of types of said elements of data are established.

26. In a computer system, a method for associating electronic mail messages with data elements comprising:

obtaining an electronic mail message via an electronic mail messaging system;

creating an association between one or more elements of said electronic mail message to one or more elements of data in one or more data sources external to said electronic mail messaging system wherein creating the association between said one or more elements of said electronic mail message comprises analyzing said electronic mail message to determine one or more external data sources from which said one or more elements of data are to be retrieved, wherein said one or more elements of data comprise workflow data associated with an order in which activities associated with a given task are completed, and wherein said association manager is configured to facilitate workflow management by providing a context for said one or more elements of said electronic mail message and said one or more elements of data; and

via a user interface, enabling a user to create one or more sensory cues indicative of said association of one or more elements of said electronic mail message with said one or more elements of data from said data sources.

27. The method of claim 26, wherein said one or more data sources comprise a data store.

28. The method of claim 26, wherein said one or more data sources comprise a data context.

29. The method of claim 26, wherein analyzing said electronic mail message comprises obtaining one or more descriptives and identifying said one or more data sources based on said one or more descriptives.

30. The method of claim 26, wherein analyzing said electronic mail message comprises analyzing one or more message type attributes and one or more message elements.

31. The method of claim 26, wherein analyzing said electronic mail message comprises analyzing metadata associated with said electronic mail message.

32. The method of claim 31, wherein said metadata comprises at least one metadata element from the set comprising:

an email header;

a telephone destination number;

a caller identification;

information identifying said electronic mail message; and

information identifying contents of said electronic mail message.

33. The method of claim 26, wherein an association between said one or more elements of said electronic mail message and said one or more elements of data is created programmatically.

34. The method of claim 26, wherein an association between said one or more elements of said electronic mail message and said one or more elements of data is created in response to a user action.

35. The method of claim 26, wherein associating said one or more elements of said electronic mail message with said one or more elements of data further comprises obtaining one or more data values describing an association between said one or more elements of said electronic mail message and said one or more elements of said data.

36. The method of claim 35, further comprising storing said one or more data values with said electronic mail message.

37. The method of claim 35, further comprising associating a data package with said electronic mail message, wherein said data package comprises said data values.

38. The method of claim 37, wherein associating said data package with said electronic mail message comprises attaching said data package to said electronic mail message.

39. The method of claim 26, further comprising linking said one or more elements of data to an originator of said electronic mail message.

40. The method of claim 39, wherein said originator of said electronic mail message is associated with a plurality of identities in one or more messaging systems, said method further comprising associating said plurality of identities with said one or more elements of data.

41. The method of claim 26, further comprising linking said one or more elements of data to one or more recipients of said electronic mail message.

42. The method of claim 26, wherein a sensory cue indicative of said association of one or more elements of said electronic mail message with said one or more elements of data from said one or more data sources is presented at or before a time said user receives said electronic mail message.

43. The method of claim 42, further comprising:

providing a link between said sensory cue and a user interface element that enables said user to act upon said one or more elements of data associated with said one or more elements of said electronic mail message.

44. The method of claim 43, wherein said user interface element is provided by an application external to said electronic mail messaging system.

45. The method of claim 43, wherein said link enables said user to act upon said user interface element of said external application and invoke said electronic mail message in said electronic mail messaging system.

46. The method of claim 26, further comprising providing controlled access to said electronic mail message and said one or more elements of data based on one or more access rules.

47. The method of claim 46, wherein said one or more access rules are based on one or more of user-specific roles.

48. The method of claim 26, further comprising parsing said electronic mail message and presenting a user with a sensory cue in connection with one or more names of individuals referenced within said electronic mail message.

49. The method of claim 26, further comprising:

nesting a plurality of data associations wherein a plurality of levels of association with a plurality of types of said elements of data are established.

50. The method of claim 26, wherein enabling said user to create said one or more sensory cues comprises:

enabling said user to create a type-based sensory cue associated with a given message type;

enabling said user to create an element-based sensory cue associated with a given message element; and

enabling said user to create a sender-based sensory cue associated with one or more prior electronic mail messages received from one or more specified senders.