Structured voice interaction facilitated by data channel
First Claim
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1. A method comprising:
- establishing a voice channel connection with a structured voice interaction system;
establishing a data channel connection with the structured voice interaction system; and
receiving over the data channel connection navigation information for the structured voice interaction system, the data channel connection navigation information provided by the structured voice interaction system, the data channel connection navigation information coordinated with navigation information provided by the structured voice interaction system over the voice channel connection, the data channel connection navigation information including levels of the structured voice interaction system other than or in addition to a level of the navigation information simultaneously provided by the structured voice interaction system over the voice channel connection.
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Abstract
A voice channel connection and a data channel connection are established with a structured voice interaction system. Navigation information for and provided by the structured voice interaction system is received over the data channel connection. The data channel navigation information is coordinated with navigation information provided by the structured voice interaction system over the voice channel connection.
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Citations
38 Claims
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1. A method comprising:
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establishing a voice channel connection with a structured voice interaction system; establishing a data channel connection with the structured voice interaction system; and receiving over the data channel connection navigation information for the structured voice interaction system, the data channel connection navigation information provided by the structured voice interaction system, the data channel connection navigation information coordinated with navigation information provided by the structured voice interaction system over the voice channel connection, the data channel connection navigation information including levels of the structured voice interaction system other than or in addition to a level of the navigation information simultaneously provided by the structured voice interaction system over the voice channel connection. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A structured voice interaction system comprising:
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logic to communicate one or more voice prompts to a caller via a voice channel connection; logic to communicate navigation information for the structured voice interaction system to the caller via a data channel connection; logic to coordinate the one or more voice prompts communicated to the caller via the voice channel connection with the navigation information communicated via the data channel connection; and logic to provide to the caller the one or more voice prompts for a present level of the structured voice interaction system via the voice channel connection and to simultaneously provide navigation information for at least one sublevel of the present level of the structured voice interaction system via the data channel connection. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27)
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28. A system comprising:
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a structured voice interaction system; a telephone; logic to enable the telephone and the structured voice interaction system to exchange navigation information and commands via a data channel connection between the telephone and the structured voice interaction system, the navigation information coordinated with one or more voice prompts and navigation commands exchanged via a voice channel connection; and logic to provide to the telephone a voice prompt for a present level of the structured voice interaction system via the voice channel connection and to simultaneously provide navigation information for at least one sublevel of the present level of the structured voice interaction system via the data channel connection. - View Dependent Claims (29, 30, 31, 32, 33, 34, 35, 36, 37, 38)
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Specification